I buy all of my automobile parts @ AutoZone. They have a rewards program, when you buy a number of…read moreparts from them, they will give you $20.00 back off the purchase price of your next buy. I recently purchased a new battery for one of my cars. The manger was extremely helpful because my vehicle needed a special size battery. My next purchase was for a battery maintainer, with the manger's help, he showed me their wide assortment of them. I bought the new maintainer that was going to work best for my application. Even though the manger was the person who had helped me both times, there was no storage of other store employees who would have helped with the items I needed. I would definitely recommend the AutoZone store @ 5780 South 1900 West, in Roy. Thanks for listening and I hope that you give the store a chance to help you out with your next purchase!

I would absolutely love to give a shout out to Maggie at this location, her costumer service was…read moreabsolutely stellar, she jump right in to help me, her knowledge about cars impeccable. She was kind on top of it the entire time I spent time at the shop.

Nicholas was awesome! Super helpful and directed me towards the best place for my repair!read more

Always friendly always helpful! Thanks for all the help throughout the years and with so many…read morevehicles.

In 2021, my wife and I bought our 2021 Toyota 4Runner TRD Off-Road along with the Platinum Tire &…read moreWheel Protection Plan with keys for peace of mind. Fast-forward to October 2025, I got a tire pressure warning light, checked my tires, and found one still losing air after refilling to the recommended PSI. I called Tony Divino Toyota to schedule service and asked if the Platinum Tire & Wheel plan covered it--but was transferred multiple times between Service, Operator, and Warranty, even getting hung up on a few times. After several calls, I finally reached someone who understood the program and helped set up my appointment. At first, the visit went okay. Christian, the service specialist, helped me get the tire covered under the plan and order a new key I had lost. Since all my tires were low on tread, I replaced the full set and also had an oil change done. Normally I do my own oil changes, but due to personal circumstances, I couldn't this time. When I asked about torqueing the lug nuts to spec, Christian brushed it off with, "yeah, yeah, they hand-tight it." That didn't sit well with me--I take pride in keeping my vehicle in top condition, and I expect the same care from a Toyota service department. Communication afterward was poor. When I called to ask about pickup time, I kept getting transferred and the only answer I got was "We don't know." The next day I got a text saying my car was ready, and I appreciated the Uber ride they arranged for pickup. When I arrived, Stephanie was hesitant to print an invoice breakdown until another employee told her she could. After paying, I asked to have the service recorded in my Toyota account--like my previous dealership always did automatically--but it never showed up online. I also requested email copies of the invoices for my tire warranty and oil change, but weeks later, I still haven't received them. Overall, the customer service and communication were disappointing. The tone shifted once payment was made, and I found my experience matched many of the negative reviews I later read online. I really hope management invests in better communication, service training, and understanding of their own warranty programs. On a positive note, Mike, the tire specialist, deserves recognition. He was professional, knowledgeable, and genuinely helpful when I was choosing new tires. He recommended Yokohama, but after research, I went with Toyo. Mike's great attitude and service were the highlight of my visit--if it weren't for him, this would have been a one-star review.

Poor customer service. I have been a long time customer.. I thought I needed an emissions for my…read morenew car which come to find out I didn't but they wouldn't even double check to see if I needed one. When I asked if they could check my emissions and they said it would tack on 2 1/2 hours more to my new car. I asked the lady checking me in multiple times to please ask about the additional time and she flat out would not help answer my simple question and just told me to reschedule for another day.

We have used Pep Boys for a few projects and have been very satisfied with the work. They have…read moreworked to ensure we were happy with the outcome before completion.

We have been bringing our cars to this location for 20+ years. I made an appointment online and…read morecame in. Sage is the manager, and he took care of us. He was upfront with price of parts, time of labor, and total price out the door. He made us aware of another item, and requoted the price. Getting it done when you say it will be, and being up front and honest is why I will continue to get my cars repaired at Pep Boys!

After a $42 oil change (I had a coupon) they did a complete inspection and then took my truck for a…read moretest drive. (no body does that). They found a couple of problems & gave me a couple of recommendations with $ estimates. They got me in & out. On the way out I noticed they greased the ball on my trailer hitch. Thanks.

I had an ac /heater issue and though there was a parts issue that took a little longer than…read moreexpected Carson Angela and the mechanic explained it all to me and got it fixed ! Their customer service was impeccable I was so impressed by that and how they treated every person they came in contact with ! I will be going back just because of that for any further car issues I have ! Highly recommend this place !Thank You

We blew a tire at around 5 pm today and were able to limp over to the auto care center. My husband…read morewaited in the waiting room for about half an hour just to be turned away from buying a single tire to get home because "it would put them to close to closing" and "there was nothing they could do" at 5:30 pm. No actual service was requested, just the purchase of a tire so we could come back in the morning to get the rest rotated. Ended up buying a kit to fill in the hole to get to Maverick and blew the tire in 4 additional places before we could find a jack to put on the spare. Will never go to this location again due to the customer service.

Zero stars for sure. Tried to get an oil change, they told me I have gas in my oil! Problem is I…read morerun full synthetic oil. It does smell different but it's not gas. Never went back. Found winter tires at a great price. Went to have them mounted and they would not mount ,saying it was walmart policy. The thing is it's the same size I have on now. Super bad management, cocky little arrogant man. Go to a dealer. They matched the price and mounted in 45 minutes. KINDA DUMB.