Sarah Giles is a fantastic agent in Steve Weber's office! Recently retired and we are getting rid…read moreof a commuter car and older truck and buying a new vehicle to enjoy some camping and road trips. Sarah helped with all the vehicle insurance changes - made it so smooth and easy. She was super-diligent in checking in to coincide the switch-over in insurance with the delivery of our new vehicle. Steve is is pretty fantastic too!

I had an existing policy with State Farm when I moved here to Paso Robles, and didn't think much of…read moremy representative or their office. I decided to switch to a local office and it has made a hige difference. The whole team here is very professional and not only are very familiar with the policies and processes, but a delight to work with. Steve and members of the team take the time to answer any questions, and explain the insurance jargon, and give examples. They go out of their way to schedule any meeting when it is convenient to me. I had called to enquire about an additional rider to my policy and Steve thoroughly explained each area of the coverage offering various options and indicating how the plan worked in conjunction with my main home insurance policy. The cost was much better than I had anticipated, and I was able to enroll and pay for the plan over the phone. I would recommend this State Farm Office to anyone looking for a highly skilled and customer service-oriented experience where the ambience is down-to-earth and pleasant.

Courtney and her team are amazing. I just had to add another vehicle to our insurance. Kaylynn had…read moreit all done in less than five minutes and emailed me proof of insurance along with all pertinent information. We moved our car and homeowners insurance over to this team two years ago and I cannot be more happy. They have saved us more money than I can even begin to tell you. Do yourself a favor and call for a quote. You will not be disappointed!

Called and told me my policy was canceled after switching agents. Was going to collect an…read moreadditional 700 dollar premium in spite of my insisting I had just received a current decs page. (also never confirmed my deductibles and just made the lowest so my premium was higher) THEN they called corporate and informed me my policy wasn't canceled. Wasted all of my time on the phone not to mention upset when they should have called BEFORE giving me such misinformation. Sloppy work. I can't imagine this is an unusual incident. Never apologized for their error. These 5 star reviews must be incentivized

We were lucky enough to be covered by State Farm Insurance during a water line break while on…read morevacation. Came home to half our home gone. Rick and his adjuster Brian Backens were right at our side during this terrible ordeal. Sometimes it was just being there for us, sometimes dealing with a sub contractor, sometimes looking at fair solutions for both State Farm and ourselves. This was our first loss of this nature after being homeowners for forty plus years. I hope it never happens to us again; but if it did, we would want State Farm, Rick Goree and Brian Backens at our side.

I highly recommend Rick Goree, State Farm Agency! I am a loan officer and when possible I refer my…read moreclients to Rick's office for their homeowner's insurance. When it comes time for us to request the evidence insurance, they are on top of it and respond quickly. This is critical especially when we are dealing with short escrow periods. Being that they are local, Rick and his team are always available! We don't have to call an 800 number, be on hold, and then get transferred to the wrong department with some of the other online companies. I also have our personal homeowners and auto insurance with Rick's office and they are able to bundle for a lower rate and offer great local service. 5 Stars for sure!!

Yes , customer service is outstanding. I recently transferred my account to this agent. He is a…read morevery nice man. I appreciate his honesty.

I used to be impressed with this office but lately especially with one of the males in the right…read morecorner office. I feel unsatisfied every time I go in or call. He tells me he will call me back & follow up. Never does. I was stuck in a parking lot with a bad battery because their underwriters still haven't placed my current car on the insurance so it didn't show on the coverage. Now my son's bill went up because my multi car discount is gone. I was told there was no answer to when this issue I have been dealing with for over 2 months when it will be resolved. The only agent in that office I have confidence in is Vicky. After 24 years with State Farm, I am looking at options at this point.

Firstly, I live in a small community when I can I support local business owners by paying for…read moreservices locally when possible. I still utilize services that may not have gotten a good review but *only if the owner and/or manager takes responsibility for and attempts to correct the mistake*. That was the polar opposite of what I experienced at this office. Main facts: * Relative visiting from out of town for the holiday had forgotten to drop their paperwork off at the DMV the week it was due (holiday week) due to another close relative receiving a serious health diagnosis and needing support and care. * I looked up alternatives to the DMV so their paperwork and fees would be received on time. * I saw this business in the local listings for my community and referred my relative to their office, accompanying them and waiting in my car while the business owner assisted my relative. * Business owner told my relative that she was planning to close for the day and relative said they felt rushed through the process as the owner was curt and rude to them. * Due to it being immediately before the holiday and needing to leave to care for the sick relative (needed current fees to drive legally) said this was the only reason they stayed in the office at that point. * Owner completed the process so quickly it actually surprised my relative. * Relative, due to unforeseen events had insufficient funds in their account by less than $5. * BUSINESS OWNER CHARGED MY RELATIVE FULL COST OF SERVICE BUT REFUSED TO PROCESS THE PAPERWORK. * This left my relative with no current tags. Due to the holiday there was not enough time to get it done elsewhere and my relative now did not have enough money to pay someone else to complete the process. * Relative subsists on federal disability due to a disability acquired as a youngster and has no disposable income to speak of; had saved for a few months to make sure they would be able to pay for and ensure that their DMV paperwork would be complete so they could drive legally. * Was unable to go on their scheduled trip to assist the ill relative out of town in another county and that relative was alone without care on the holiday due to it being so last minute they were unable to get someone else to help. I normally like to give the benefit of the doubt but when someone clearly takes advantage of someone else I feel a need to speak up to shorten the length of time this person practices unethically to minimize damages to others in the future. I went in personally and attempted to ask why she decided to do this and she immediately raised her voice at me and told me to leave. Before I ever brought up the subject, she was dismissive and rude when I asked to see what type of contract that I, a "potential customer" would have to sign in order to be helped, saying "I don't know you," and expressing her disinterest and annoyance at my presence. She then in her raised voice told me to get out of her business and the next customer who had just entered and she both laughed at me as I walked back to my car. I had already turned around to leave before I even heard her tell me to get out by the way. I'm floored. Don't go here.

What a crook went in to see how much it was going to cost to get my vehicle registered she asked me…read morefor the pink slip then immediately asked for 35 dollars I said wait I just wanted to know how much it would cost again she said 35 dollars so I gave it to her she went in her office for about ten minutes with registration and tags in her hands and said okay 372 so I paid her then as I'm leaving the parking lot she waves me down and said the signature on pink slip was no good ,if she would have done her job and looked at the pink slip first she would have seen the signature but all she wanted was the money don't pay her a dime until she does her job first she's a crook