Giving them zero on a scale if 1-5 Overpriced bad service bad quality would never make another purchase from them again. Should have known not to when my child's school fired them for putting kids in a 4' table for pics Everything can improve read more

Update: My wife purchased the photos as the issue was going on for 2 months with no resolution and we wanted prints before year end. The business owner commented that we used discount but that was not the original one for which I had contacted their support team. It was much lesser value for the holiday season. Oh well! read more

I really think Teddy Bear Portraits deserves more stars for sure. They took our child photos at school in Nor-CA Bay Area. We missed the purchase order window and also the school doesn't recall the code. I contacted to the Teddy Bear, I was told that the migration of records was happening to their new website. After a few months I was informed that they couldn't recovered the past photo. We thought that precious photos was lost forever. It is amazing after a few years, Teddy Bear reopen the order for Family's past photos. They made the very good photos at school. Thank you! read more

My kid's preschool photos were taken in the spring, but their online gallery has been unavailable for months. The company's website stated the gallery would be back online in May, and it is now August with no access. When I finally reached someone from their customer service, they were unable to find my child's records and promised to have their IT look into it--I have not heard back since. This is highly unprofessional. I have received no help or explanation from the company, I just want to get my kid's photo back! Finally today I got a ridiculous reply from their customer service. Parents & schools should never let their kids take photos from this company! You'll never get the photos! ====================== Vanessa (Teddy Bear Portraits) Aug 8, 2025, 9:12AM EDT Hello, Thank you for your inquiry. We regret to inform you that due to recent software system changes, we can no longer access old images from our files. We apologize for any inconvenience this may cause and appreciate your understanding in this matter. Thank you for your patronage. If you need any further assistance, please do not hesitate to let us know. Vanessa Customer Service Specialist Nationwide Studios home of read more

INSANELY high, ridiculous prices. No consideration for struggling families who just want a school photo of their baby. And forget about multiple poses unless you're ready to refinance your car. I hate that our daycare uses them. read more

Please do not hire this company to photograph your school! We are a private preschool and school who has worked with Teddy Bear Portraits for a couple of years. Last year we had a really great experience with the company, however this year things seem to have changed. The photographers are always great! They are kind and professional and great with the younger kids, not so much with the older ones. The pictures of our Middle schoolers are often taken at unflattering angles, and with unhappy looks on their faces. I know they can't do much about the faces the kids are making but they could change the angles/positions so that they don't look so wide. As I said before we had a great experience last year receiving digital copies for our yearbook, however this year we have had to repeatedly ask for them to be sent and we still don't get ALL of the pictures. while last year we got all of the digitals to choose from, this year we only got one picture of each student. They claimed that they choose the "best picture" of the child to send. They don't know our students and what they look like normally so it feels like the "best" is a bit subjective. Many of the pictures we received for the yearbook just look bad and I don't believe that they are the best. We will not be using this company in the future. read more

SCHOOLS! PLEASE! PLEASE! PLEASE! DO NOT HIRE THIS COMPANY!!! Parents always look forward to picture day. We are excited to see how cute or pretty their child is so we can all look back to it in the future. I mean kids not looking in the camera or whatsoever is something we can't really control for little kids but taking group picture of the class and having kids at the back not visible?! My daughter was not even one of them but I am so mad that this happened to these kids. What's the point of buying the group picture if your child is covered or not even seen?! They need to hire and train their photographer better (if they even do) but this company's photographer is by far the worst I've experience in the 14yrs my kids are in school. read more

This is the review from one of the school director who use their service. I am warning everyone here. This is NOT a business, I will NEVER recommend to anyone. The experience with the photographer were extremely bad. Pictures are over price. The portrait is all about the good image of the kids. The photographer didn't even fix the hair and cloth for those kids and just took the pictures. Parents are not happy with all those pictures. 1. The attitude was extremely rude. 2. Ignore the questions teachers were asking about. 3. Taking a long break without telling the director it supposed to be the time for teachers to take picture. 4. Until he started packing up, he still didn't tell the director it was time for teachers to take pictures! 5. He only asked about if he took all the pictures for students. NEVER told teachers it was time for them to take the pictures. 6. I (director) asked him when the teachers were going to take their pictures. His answer, "I AM GOING TO PACK UP ANYWAY. NOT TAKING PICTURES FOR ANY TEACHERS." 7. We were talking about the group pictures yesterday. He ignored the request. 8. Leave the school main gate open for a long time when the toddler class were playing outside! Still kept it open after telling him it was the safety issue! read more

My daughter had her portraits taken on April 15. We ordered and paid over $200 worth of pictures on April 17. We have not received any updates as to when our photos will be delivered. When searching up our order, it shows that it does not exist in the system. Or "No matching records found" I practically remembered the order number in my head by the amount of times I keep checking online for any updates. We have also reached out through customer service a few times, and we were told this "Very sorry for the delay. I will reach out to the printer for the order status of the prints." Multiple of my daughter's classmates families have already received theirs a week or a week and a half ago. We have family flying in for her graduation on Thursday May 9. I hoped to give pictures to family and friends during her celebration, but I guess it won't be happening. I requested for pictures to be sent online for me to download instead. I am VERY disappointed and sad about this service. I will be sharing my experience to everyone online and in person. I will update when/IF I receive my photos. read more

I am a parent who has been contacting this company for over Two Weeks trying to understand WHERE MY DAUGHTER PICTURES ARE. Out of all the children her pictures were not uploaded. And no one seems to know WHAT HAPPEN. After seeing these reviews its sickening to see all the frustration, with pricing. But imagine not knowing where or who has your child photos . As a first time parent Im fed up i would at least like to know how they came out . Still no update !!!! ZERO STARS !!! read more

worst picture purchasing experience ever. I couldn't view my pictures for several days because they weren't posted. The coupon was expired by then. Called and was told I was 29th in line, good indicator of BAD COMPANY! I emailed 2 days later still nothing. Next I tried taking advantage of specials on web site, don't work even though criteria met. I won't be getting pictures. This company is AWFUL read more

So frustrated!! After trying for a week to get a call or email back. I finally spoke to an unapologetic customer service member. I'm a single Mom who spent over $150 to get a package of digital and print of my daughter's graduation pictures. Yes proofed the pictures but that was on the computer. Once I had PAID and got the digital copy I was able to enlarge and see the horrible work of the "banner " they inserted. How anyone could be proud or think this quality is OK is beyond me. *Picture below* I called not wanting a refund just asking for the digital copy without this horrendous banner and for the printed I ordered to NOT have the banner. OF course, since it's taken over a week to reach a live person they have sent my pictures and cannot correct it AND if I want a copy without the banner I have to pay an additional $8!!! Are you kidding me??? I'm on a time crunch with needing to get her announcements out. Also in order to get the corrected prints, I have to wait to receive the ones with the banner then send them back, and then wait for them to be resent. That's really fair and efficient, right? There is no way that this company would be out any money by doing the right thing and sending me the prints without the banner and the digital copy, instead they want to jerk me around for a week and charge me more AND make me wait. I will never do business with them again if this isn't made right!! I also have talked to my daughter's school and the director will be looking for a different company moving forward if her inquiry to a resolution is not answered. read more

Teddy Bear Portraits - Session Photography Near Me - Hendersonville, Tennessee

Robbery... I can't believe a company would ask for such ridiculous prices. Do yourself a favor and hire a private photographer for a much better experience. It may not be cheaper but it will be much worth your money. This company should be ashamed to use a child as a gateway to overcharge on photos. read more

1 star is generous. The pictures are not great and the pricing is highway robbery. 1st and foremost you claim that a portion of the profits will benefit the school. WRONG! I spoke to the center director who said they don't see any of the money your company charges for the overpriced photos. I understand inflation is an issue, but to charge your prices because you believe the area is rich is a joke. read more

This company did an amazing job on both my kids photos. I got lucky with the pricing because if you are an employee you get a good discount! I got the biggest package they had for only $85. I will definitely use them again. read more

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I am so glad there is no sitting fee because I'm definitely not paying for photos. Total time spent with my two kids was less than 10 minutes. Photographer couldn't get one to smile which happens, whatever, but not much effort was put in at all. Their prices aren't listed online for a reason. They are absolutely ridiculous. $89 for ONE printable digital image. $40 for one image you can't print. $21 for one 8x10 photo. I'll take my kids elsewhere. read more

Unfortunately, Yelp will not allow me to give a ZERO star review. I am an owner and preschool director. I booked our picture day in late August for October 9th. The sales manager called me 3 days before our date and told me they had to reschedule b/c their photographer quit unexpectedly. I was patient and rescheduled for October 30th. Less than 2 hours before the photographer was supposed to begin setting up, he TEXTS me to tell me that he can't make it due to an emergency. So for the 2nd time in 3 weeks I had to tell the parents of the children in my program that we had to cancel picture day. UNBELIEVABLE!! It has been heartbreaking to watch all of the children come in all day dress and excited for pictures. I urge you not to book with this company. I am still struggling to understand how a large company doesn't have a plan for something like this. Sincerely, Unbearably Disappointed read more

Incredibly overpriced with limited choices ($99 for 1 single digital pose?) but the last pictures we got, the background was creased. You could actually see where the background had been folded when not in use. How can a company offer a product this bad and say it's good? Customer service was also zero help. read more

Teddy Bear Portraits - Session Photography Near Me - Hendersonville, Tennessee

Absolute Robbery. Prints and digital copies are ridiculously overpriced. Don't bother

Ordered the overpriced photos thru my sons preschool. Tell me why it took 6 weeks to actually ship out the photos? These are fall photos and I'm guessing they'll be doing the Christmas photos soon. Literally a waste of money and I would've been better off hiring a personal photographer and printing via Mpix. Digital photos cost over $90 smh. read more

My daughter's preschool hired TeddyBearPortraits to take her end of the year photos and graduation photos. My daughter did tell me she had a good experience with the photographer (so that's a plus) and the photos turned out real cute. Good job photographer! Then, I was impressed by them texting me a link to view the pictures within 24 hours after the photo session. What I am unimpressed by are the pricing on the photos and non ideal options to order a variety of different poses and styles. Yeah, we get it, our kids are only little once and we do love their school pictures but it's a total rip-off at the packages they offer. $21 for 1 8x10 sheet, $21 for 2 - 5x7 - 1 pose. etc. Their website does not work, and I've even tried e-mailing and messaging them via facebook messenger on their Facebook page. I got a failed/returned e-mail and no response on Facebook. I placed an order for today May 10, 2021 So now we wait to see how long shipping takes and how responsive their customer service is. I hope schools choose to use other companies that offer fair pricing for our kid's photos. read more

If you are a daycare and looking for someone to take pictures for you...look somewhere else. DON'T DO IT. Parents will have a bad taste even if they buy pictures, and I would think you would have less pictures sold which means less rev for the daycare to share. Agree with 10/171/6 Review by Matt R. $15 per picture sheet is criminal. What's even more criminal is that it's only $15 apparently if you buy at the time of picture taking. I went online after b/c I did not have time to pick pictures when they were there. This was the email response I got when asking about pricing. "The option to purchase sheets at $15 is only when the representative is on site for parents to order. Single sheets can be purchased by calling customer service at 1-800-338-3339 Ext 5200, but the prices are different. First sheet is $25 and every other sheet after that is $15, plus $10 shipping and local tax. Single sheets consist of 8x10's, 5x7's, 3x5's and wallets. Let us know if you need anything else." If $15 per sheet is criminal, $40 per sheet ($25 + 10 shipping and local tax) is downright stupid. Talked with numerous parents that were not happy, and then ask the director about the decision to use Teddy Bear Portraits. We were assured they will be looking elsewhere next year. Sadness, b/c there were a few super adorable pictures. But, out of principal, would never support a business that prices the way these guys do. I'm sure customer rep will come back and say "Hi xxx! We have have packages available for any budget. Please send us your contact information and a Customer Service representative will be happy to reach out to you to explain our program. Our goal is to make your experience with Teddy Bear Portraits a positive one!" I've attached some packages that were offered at our daycare. $135 for super saver packages $99 just Digital rights. 6 sheets for $56 4 sheets for $56 read more

Teddy Bear Portraits - Session Photography Near Me - Hendersonville, Tennessee

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beware... center director/owner daycare provider they dont show up on the day of picture day.. parents and childrens were so excited ended up very frustrated and parents are soooo mad going to the trouble for their special day and pictures supposed to be their easter pictures. dont use them at all.... i could confirmed with you just message me..... read more

I am the director of a child care center and we had Teddy Bear Portraits for our fall photos. They were GREAT! Mikayla was our photographer and she did such a great job. The on site ordering made it so much easier for me as a director and the parents had no obligation to purchase photos if they didn't like them or couldn't afford them. We will use them again for our next photos. Highly recommend! read more

Teddy Bear Portraits - Session Photography Near Me - Hendersonville, Tennessee

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AWFUL!!! Their prices are absolutely outrageous and the fact that that have a no refund policy on orders that have to be shipped is ridiculous. I spent $30.00 for two pictures and it wouldn't let me select two different poses. Money grubbing company. Do not waste your hard earned money. I will never use them again nor will I recommend them to anyone. read more

I have been a parent for almost 20 years so I have seen a lot of school pictures. I don't even know where to being with this review. First, I was SHOCKED of the prices they have for any of their items. Over $100 for ONE DIGITAL DOWNLOAD!!! I have never paid that much for an entire package let alone one download. My son had his preschool pictures done and I literally could have done a better job with my eyes closed. It sucks because these are his first official school pictures and they are total $hit! The whole school got very similar results for their children so the school complained to Teddy Bear Portraits and their response was that they would send a free class picture for everyone. Ok, I can deal with that I guess. Well, what we got was by far the worst photograph I have ever seen! I have no idea how this company stays in business. I would never recommend them to a single person. They should be ashamed that they even sent any of these pictures out. I am so upset and disappointed with this whole process. So over $100 for one picture that I am too embarrassed to show anyone and a company that cannot even try and fix their crap job! read more

Teddy Bear Portraits - Seriously, how do you even try to pass this off as good?? - Session Photography Near Me - Hendersonville, Tennessee

My daughters school started using this company. In the Fall of 2017, I purchased their largest pack, only to receive blurry non-sharp and crisp images. To say I was disappointed is an understatement. Come 2018, and I say okay, I'll try this again, when they came to her school. I expressed my disappointment to the photographer, that the last round was blurry. She wouldn't let me see more than a thumbnail to determine if they were blurry or not. Well I finally see the digital downloads, and guess what?! THEY'RE BLURRY! So I called Teddy Bear, and they said all sales are final. I'm so heartbroken and disappointed with this service. For the amount of money these cost, they should be able to get a sharp photo. Needless to say, I don't recommend this place, nor will I ever use them again. read more

They are more than awful. Our preschool hired them to take pictures. They did not take good pictures. They did not do what they were paid for. Our contract was to take a free group picture from each class while we had it with our previous photographer. They never took group pictures and while they were wrapping up I personally asked them what about the groups and he told me to call their office if we need more work. No one ever responded to me. read more

I ordered a basic package like an 8×10, 3×5, wallets. For $21. Charged $28, I received 1 sheet with 4-3×5. Customer service was crap and said thats all I ordered. Don't use them!!! read more

They are the WORST!!!! I hate the my daughters Prek used them. I ordered digital at a frickin ripoff of $101. The come in and gave her white face. My daughter is part Hispanic. I tell them they overexposed her pictures and get told I will have new pictures in 2 weeks...Mind you I already waited a week. I get them today and they are WORSE! and I'm told there's nothing they can do. I lost it. I am now on hold with my bank to see what I can do. They are terrible. Customer service is the worst I've seen in a long time. So if you have a child that is not white...expect to get a white faced picture. absolutely horrid. Oh and mind you, they will blame you that you bought it. and they make you pick and choose at PICKUP at school while all the parents are trying to figure out what they want with only 3 computers and over 20 parents....it's a friggin scam. Stay away! read more

Typically, I do not judge a business by a mistake that was made, but by the response and subsequent action taken by the business to rectify the situation. In my case, the mistake was not even theirs, it was mine, but I could not be happier with how they responded. My daughter's preschool used Teddy Bear Portraits and I somehow missed the communication to let me know that someone would be at the school this morning to sell their packages. The deal was that if we bought the pictures we wanted this morning at the school, the prices would be discounted, but if we went online to purchase them at a later date, the pictures would return to their regular prices. I was not prepared to make a purchase this morning, so I emailed them to express my interest in purchasing pictures and to tell them that I was unfortunately unable to make it back to the school before their representative left. I explained the situation to them and they graciously pushed policy aside and gave me a discount code so I could buy the pictures online at the sales price. They showed excellent character in their conflict resolution and the woman who was communicating with me was very pleasant and helpful. The pictures are great quality and we are very happy to have these to remember our daughter's first year of school. read more

If you're reading this, you're probably a parent of a student whose school or daycare chose this company. Sorry. If you're a daycare owner or administrator, choose a different company. Prices are way too high and that's compared to inflated prices of photography in mind. My daughter's solo pictures came out okay, and $15 for two 5x7 photos seemed high, but not terrible. You want a single digital? $100. Theft. The class photo was blurry. i wish I would have taken one on my iPhone and I would have had a much better photo. They don't ship orders to the school, either. I had to pay $6 to ship 2 photos. The envelope says they paid $1.96 to ship. Communication was terrible. The only thing that makes me feel okay is knowing that my daughter's school said they would not be using this company again in the future because of the above issues. read more

Never received my digital downloads included in my $139 portrait package. $139! For pre school. I received an email demanding money for downloads. I was upset and responded, was promised downloads. I never received them. Now I'm getting email after email saying my child's photos will be permanently deleted if I don't pay another $139. Customer service refuses to respond. Total scam, awful way to treat parents. I love these photos and am trying to keep them.... but they're only good because the teacher did the work. Not the picture takers. I would appreciate having what I paid for. read more

Major ripoff. Never mind that the only on-site time they make available for buying pictures is the day of the shoot. For us that was at pickup, with a dozen families trying to get out the door, and TBP had only one rep there to help people. Then I went to their website to buy pictures and the only options were huge, option-limited packages; single-size shots with weird-looking "decorative borders" that clashed with the photo backdrop they used, or knick-knacks with the picture printed on them. The parents section of their website showed a screenshot of an option to select your own sizes of plain pictures, but that doesn't really exist as an option. I called customer service and asked how I could buy good ol' plain pictures of my child. The rep said I could do that over the phone. I called back the next day to place my order, and the total for two 8x10s was a full $10 more than if I had ordered them on the website. They offer limited options on their website, tell parents they can have access to more (and regular/"traditional") options by calling customer service, and then charge more for a "plain" item than they do for that same item when it comes with an "extra feature" (border). That makes no sense, and it's a ripoff. Good business would be to make the pictures available in individual sizes (plain and with whatever various borders) and offer parents a discount for buying packages or for buying a certain number of prints. read more

TL, DR: This place is painfully slow and the photo quality isn't great. Do not recommend. The one star is only for the decent assistance I received from the customer service person I emailed, but like others, I would never recommend this company, and I'm miffed that our daycare didn't look at Yelp reviews before going with Teddy Bear. We were told that if we ordered prints the day of the photos, we'd get a deal / special gift. So we planned on an early daycare pickup so we'd have time to order. Upon arriving at daycare, we were told that Teddy Bear didn't expect such a high number of kids (huh?), so they weren't ready to take orders. We had to wait almost a week. Ordering required us to do it on site (during busy evening pickup) using computers where we had to search through photos to find our child. We ordered and received an email confirmation. Three weeks later, still no photos - again the excuse of "there were a lot of children" as well as "technical issues". Another two weeks passed before they shipped our photos to the daycare (which received them conveniently at the end of Thanksgiving week). From the time we took photos to the time we received them was SEVEN WEEKS. We also ordered digital prints and the one star is for their customer service rep who kindly emailed them directly to me at about week 6. When I asked about the possibility of a partial refund, I was told they were providing additional 5x7's to everyone for free (not helpful as I ordered more photos than I needed anyway), as well as a free classroom photo (also not helpful since that was my "special gift" for ordering the largest package, and we also never received it). To top it off, the photos aren't very good. I can totally appreciate the difficulties of taking photos of dozens of babies and toddlers, and my kiddo is smiling in the photos, so that's good, but the quality is pretty terrible - they apparantly don't know how to crop, so many of the photos (all showing at least his full upper half - no headshots), show the wrinkled white sheets he was sitting on, as well as an uninspired blue background. read more

I work at a large preschool with over 120 children and I have used LOL for several years and when I booked with them in November 2019 for a photo shoot in January 2020 (Valentine's Theme) they told me they had just merged with Teddy Bear Portraits and it would be cheaper for parents, the return time of the pictures would be faster and they had free gifts for the parents just for viewing. I always like a good deal to pass on the parents:) In the past, parents have always LOVED the pictures. This time the photographer came and she was pleasant enough but she didn't have that passion to work with children and spend that "extra" time to get the "perfect" picture. The smiles were forced and the clothes were not fixed (ties were crooked, dresses were falling off shoulders, hair in the face, etc. Yes, we dress the children but it is up to the photographer to make sure that she/he takes the perfect picture and make any adjustments). The photographer sat the whole time while taking the pictures and told children what to do (mind you; the children range from 18 months to 5 years old). Then she would say "No, No, like this" and she would pose and the children had to copy her; again the children range in age from 18 months to 5 years!!!!! OH by the way.... the free gift that parents were supposed to receive was a canvas bag with their child's picture on it, instead they got magnets that I guess were left over from Christmas because they said, Joy, Peace and Love. It's a shame that the quality was not there, the children looked absolutely adorable in the "Hollywood theme" but it was not captured at all:( The facility gets a free composite of all the children and I did not turn in the proofs because I did not want a reminder of this photo shoot. :( read more

If I could do NEGATIVE stars, I would! I've been trying to contact this company since October and have never ONCE received a call back. After calling probably 100 times, I finally spoke with a lady about ordering my Son's portraits; it's been hell since then. I received an email with a discount of 25% off my purchase. Right after I received an email and they overcharged me! I called IMMEDIATELY and once again, zero response. I emailed them and got a response pretty much saying, "we're doing nothing about this." I continued to email letting them know I was cancelling the purchase and STILL no response until today, saying "here comes your order; again, we're not doing anything to help you!" I'D NEVER USE THIS COMPANY unless you want HORRIBLE customer service and want to be ripped off! read more

These guys are simply price-gauging money hungry little thieves. The packages are completely overpriced, and REQUIRE shipping to a home at $6 (mostly ALL profit for them), without the option to pickup from the school. To prey on families like this and make them spend an arm and leg on memories like this is so disheartening. The photos were in bizarre and odd poses which were completely unnatural. You would be better off taking photos of your kids with your cell phone or other camera than using Teddy Bear Portraits. read more

Had my first experience with them today. 1/3 pose options of my 1.5 year old are fine. He's looking at the camera and smiling, which is no easy task to accomplish. What impacts my overall review is the pricing. It costs $129 for a digital image of all three poses. I only want one pose but that's not an option. Oh, plus $20 for retouching. read more

As both a parent and a teacher at the school where Teddy Bear Portraits was used, I was highly disappointed. The photographer was very unorganized and gave my class no direction when we came in and lined up. Her camera died in the middle of our session and we had to return later in the day to finish our class photo because she forgot to bring her backup battery. The individual photos were rushed and disappointing, but the real kicker was the group photo. In each one, half of the student's eyes were closed or they were looking in a completely different direction. One kid even had his hands over his face in 4 out of 5 picture options, but not once did the photographer mention that not everybody was looking, nor did she ever ask the child to put down his hands. As a parent, I was beyond disappointed in the quality of my child's photos. If I (who am in no way a professional photographer) can take better quality photos of my child on my phone, then I am certainly not paying a ridiculously high price for my child's "professional" pictures. In two of them he had a confused look on his face and his arms looked like he was in mid-action. Would NOT recommend this company to anybody looking for professional photos of their child. read more