I recently had an issue while upgrading my internet package to a faster plan, and I was fortunate to receive assistance from a support representative named Carla (I hope I'm pronouncing her name correctly). From the very beginning, Carla was professional, patient, and incredibly helpful. She spent nearly 40 minutes working with me to make sure everything was resolved properly. At one point, I accidentally disconnected the call, but to my surprise, she called me back and continued helping me without missing a beat. What stood out most was her dedication and genuine willingness to help. She guided me through every step of the process, explained everything clearly, and made sure the issue was fully resolved before ending the call. Her positive attitude, excellent knowledge, and outstanding customer service turned what could have been a frustrating experience into a very pleasant one. Carla is a great example of what exceptional customer support should look like. Thank you, Carla, for going above and beyond- I truly appreciate your help and the care you showed throughout the entire interaction. read more

The worst internet! I've signed up with them for 2 months and there has been 5 outages. Today I had to hotspot the entire day. No accountability. Their staffs via phone and chat couldnt care less. There's a strong sense of aloofness and attitude when you reach anyone, a lot of times they dont know about the outages until you tell them about it. Would not recommend! read more

Move to new place May 2nd. Call customer support to setup internet in new place. Turns out I need a coaxial cable installed. Agent says he can't book that day, but to call again tmr? Call May 3rd @8:48pm to setup technician appointment. Wait for 21 minutes before giving up, will call again tomorrow. Call May 4th @4:28pm to setup appointment. Agent tells me I'm actually booked in for a visit May 4th 4-8pm? Was never told this would happen but welcome and convenient! Call back @7:48pm and wait for 30mins for Agent to tell me I was never setup for an appointment and quoted a system error? No problem, figured it might not happen today. Agent helps to setup appointment for May 5th 4-6pm. Call on May 5th @5:51pm and wait for 20 minutes for agent to tell me i was never booked for May 5th 4-6pm, but rather I'm booked for May 6th 4-8pm - again, without my knowledge. Time doesn't work for me, re-arranged for May 7th 8-12pm. Asked for a confirmation email before hanging up, and it was the only time I received confirmation by text/call/email for an appointment. After 6hrs of waiting for a technician that was never coming, I'm afraid that number will become 10hrs soon. There has to be something wrong with the booking system, please fix so nobody else has to go through this. It might even help your 30-minute customer service queues if I don't have to call 5 times in 4 days :) read more

Man, it's so disappointing that I have to write this. I supported this company, and do support their mission statement of net neutrality. Hence why I tried so hard to make this work. But man, they've let me down every single step of the way. I had internet for 3 days, and for those 3 days wasn't getting full speeds. I was getting about a quarter of the advertised upload speeds. When I called about this no one could be of any assistance whatsoever. But, I sucked it up, told myself that it would probably just work itself out. The line was probably still just provisioning. Then my internet just completely goes out. I spent 2 weeks on the phone with god knows how many techs with about a 70% chance that the tech on the other end of the line just wouldn't give a crap and to those other 30%, thank you. Tek Savvy did eventually have Bell send a tech out during these 2 weeks of outage, he tried everything confirmed the lines were good, even called to have the lines repositioned on a new ONT. He was a really knowledgeable guy and went the extra mile to confirm that the problem wasn't on Bells end, he came to the conclusion that it was just a faulty router. When I told Tek Savvy this they absolutely refused to send one. They'd rather have me play the telephone game incessantly. Routers cost money to ship, and upper management just said that Bell must be wrong. No matter how many times I requested one, they would not. In total I ended up spending at least 12 hours on the phone with them, probably closer to 16 hours trying to get it fixed until I just gave up. Teksavvy would constantly say they were going to follow up with me and then they would just never call back so I'd be forced to deal with a new tech and explain my situation again then after an hour or 2 of explaining everything the tech would try a couple of things, usually things that had already been attempted previously say they'd get back to me and never get back to me. I finally cancelled at the beginning of this month it's now been 2 weeks, I still haven't received a refund. Well that's not true. I received a refund of one penny so far. I'd avoid this company read more

I had been happy with their internet service for many years until recently. My bill went up and I wanted a better deal, so I contacted their Live Chat customer service. I asked if I could get the same deal as a new customer and if she could close my account and open a new one (I was told I can do this from a different CSR previously). And instead of explaining their policy to me, she outright accused me of committing a fraud by telling me, "I can only help you with the cancellation, we cannot help you complete fraud." I was perplexed and furious about being accused of a crime! This CSR is not fit for a role in the company. Instead of trying to retain a customer, she has incriminated and driven away a customer with her condescending attitude. read more

My experience with TekSavvy was unfortunately very negative. The installation failed due to an issue with their third-party contractor, but the bigger problem was the complete lack of communication afterwards. I received no updates, no timelines, and no clarity - just days of uncertainty while waiting for information that never came. In the end, the service couldn't be installed. TekSavvy did provide a prepaid return label, but I still had to take time out of my schedule to package the equipment and go to the post office to send it back. For a service that never even started, the customer ends up doing extra work. The combination of lost time, poor transparency, and the inconvenience placed on the customer left a very disappointing impression. read more

TekSavvy is a scam. They do FALSE and MISLEADING advertising to sale you services they dont offer. Then pushes to pay for the equiment by force. If you resist and stand your ground, they threaten to damage your credit score and eventually report you for debt collection and damage your credit score. read more

Absolutely the worst business I have ever had dealing with in my entire life. They checked my residence and explained what internet service they could provide and emailed me a quote. I phoned back a couple days later and asked if the quote was still valid , the agent said yes. I told them I would like the go ahead with the installation. The agent sent me a link to go to and make the first months payment, which I did. A couple days later I got an email saying my account has been canceled, then another email saying they don't supply service to my area. Now they have my money, no apologies, no contact to arrange a refund. I have spent a week on the phone talking with a bunch of rude ignorant people that couldn't care less that they just took my money misrepresenting the service they are offering. Absolutely despicable, I wouldn't even recommend Teksavvy Solutions to my worst enemy. read more

Oxio is great. I have been with them for 6 months after 20 years with teksavvy uping the price slowly. One month free when you sign up to Oxio when you use this code RTRHFEE read more

Teksavvy The worst internet service I've ever experienced -- extremely slow speeds, frequent outages, and the most unprofessional and rude customer service I've ever encountered. read more

Obvious third party field service techs (Rogers) come and don't fix the problem, they then leave without saying anything - saying they'll be right back. Teksavvy then blames them by saying they hire third party service techs and they hold no accountability for scamming their customers. I pay 160$ a month to get 1000mbps and get only 74mpbs, which should be illegal and considered criminal, certainly considering I've been paying this for over three years and have tried many times to call and report this. They don't even know how to fix the issue, multiple times they've sent out techs that don't know what the issue is when I literally have told them and even worse, the customer service reps on the phone have no idea how to do anything, other than follow their script. I worked as a customer service rep at Bell and this is appalling. The reps go to a supervisor and the supervisor obviously doesn't know what they're doing and instead of asking their managers - they hang up on me or make me wait on the line, making sure I hang up. This has happened countless times now, they don't want to actually get someone who knows how to fix the problem and it's become apparent that most of them don't actually know how to do anything, other than to read the script they're given. They had to have lied about their credentials because this is very disturbing, the most disgusting part is that the managers hiring them don't do any sort of background check or check the authenticity of the referrals they are given. I really hope they get looked into because they are scamming millions of people every single month. read more

Rude and incompetent customer service. Internet service is awful. Cancelled after a mont. Was charged for a modem I had sent back read more

TekSavvy Solutions - Teksavy reviews - Internet Service Providers Near Me - Chatham, Ontario

Let me start by saying I had about 30 minutes to reflect on my dislike of Techsavvy because my internet cuts out for extended periods of time, and I was left to brainstorm this review, instead of working from home. The value is not worth the headache of not having reliable internet. Almost daily, the internet just stops working for about 30 minute intervals, which is extremely difficult when you work from home running a business. I will never be using tech savvy again, I urge you to spend the extra $ and save yourself the inconvenience of ever having to use this service. Even when we were installing the internet, they said we needed a service worker to come and install it. When they arrived, they simply said to plug the router in... such a waste of time. I usually do not waste my time leaving a negative review, but since I had an extra 30 minutes on my hands, I figured I would put it to good use. read more

Avoid this company! Go to Bell! You'll get the same internet, the same speed, for less! Also, when I signed up for tech savvy, I signed up for two years at $95 a month. It's been only a year and now they are charging me $129.89 a month. When we signed up over the phone that is not what we agreed to and now they are claiming that it was in an email they sent us! No they pulled a fast one is what happened! Bell has much better customer serivice and are very transparent with their billing. Right now I can get the same Internet from bell for $80 a month! But I'm stuck in a contract for another year with a company that is not being honest. read more

If I could give this company 0 stars I would. I have been with them since 2018, they started as the most affordible internet and best quality where I live. They have raised their prices significantly and the internet has continued to deteriorate constantly. If you're lucky the internet will run smooth for a few days a month, if not you may get partial days where you get half the speed. Most days it may run half the day before dropping completely. The only response you will get from the IT department is to reset your router. I've reset it every day only to have it go out within 24 hours again or slow to the point that nothing loads. I pay just under $100 (and I mean literally a dollar or two under) for 150mbps download speed and 30mbps upload speed, and it almost never runs properly. Do not get this internet. It's atrocious. I will be looking to switch to a new company asap. read more

SCAM SCAM SCAM , got a quote and had to put in my card info , spoke to representatives and they said they would delete my account. The next day they charged my card for Internet service and mailed me a router. The refund will take at least 2 weeks and it is on me to ship the router back. Terrible customer service. Will try to take advantage of you read more

I was trying to initiate service and was told they'd need to send out a technician the next day. the next day when the service window was about to expire, I called them to find out if a technician was coming. They said no because there had been general service outages which were fixed. What? my issue was the modem. I told them I wanted an appointment for the next day (day 3 with no internet) but I wanted a two hour window for service, I received email confirmation for a two hour window but didn't notice it wasn't for the next day, it was the 4th day of no service. When I called to ask if a technician was coming they said the 2 hour window was a typo (sure) and that there must not have been a service appt available for day 3 with no internet. I cancelled my order and went back to bell. read more

There was a cable installed by Teksavvy hanging from my house to electrical pole. About a year after installation it fell off and is hanging loosely. I tried calling teksavvy to get them to come out and fix it and they never did. I had to change providers because I was worried about the cable. Now they say that because I don't have service with them they won't fix it. read more

Been waiting for almost 24 days and the tech didn't even show up??? Honestly I have never been so frustrated with a company. First it was the wrong date for the installation, technician showing up on the wrong date for installation/activation then I learned that Shaw closed the installation ticket as closed even though no one showed up and I don't have internet access. Then Teksavvy opened a new ticket to request a service technician. After waiting for a week we got a response and they were supposed to show up today. And today no one showed up? Teksavvy's only response is we don't know. Is this a joke? Why am I waiting for almost 2 weeks now and still don't have internet. Now they said they need to open a new ticket and request and wait again. What the hell?? I don't care if it's 3rd party or someone else but who is going to ask questions? Cause Teksavvy is not and only the customers are getting screwed. Doesn't matter if their prices are appalling if you are not getting service. read more

I've had a very frustrating experience with TekSavvy. While the people in the call center are always friendly and polite, the service regarding getting my internet set up has been horrible. I've been waiting 15 days for an internet connection, and the technician simply did not show up. I've called daily, and while the customer service representatives are nice, they are unable to provide any clear answers or updates on when the technician will come because it's handled by an external vendor. This situation has been incredibly inconvenient, especially since I work from home and rely on a stable internet connection. Right now, I'm left using my phone's data or spending an hour commuting to the office every day because I can't work from home. It's extremely frustrating, and I'm very disappointed in the lack of communication and resolution. read more

TekSavvy has been my internet service provider (ISP) for eight years. During my days in Rochester MN, Winnipeg, and when I moved back to the GTA, I had cable internet. Before TekSavvy, I was with Rogers. I had degraded service for several weeks for both my TV and cable internet. I dealt with seven different "support" folks who insisted that the modem was faulty. I insisted that it was a problem with their circuit. How come both my TV and internet were intermittently failing when my TV signal doesn't go through the modem? I proved them wrong when I got a new modem from my local Rogers store and this fix didn't work. A technician came out to replace the physical cable outside my house, which dangled on my tree in front of my door for two days before all that was fixed. My TV and internet connections were back. I went ahead and cancelled my service with Rogers. My first job after getting my undergraduate degree was with a major telecommunications company. My second was with a major IT company handling an equally major network contract with an airline. I dealt with troubleshooting data connections, hardware, and more. So, when it comes with dealing with issues with my internet service, I can often figure out what's wrong, which comes in handy when I get inexperienced duds at ISPs. I decided to go with DSL internet service with TekSavvy to change things up. The only beef that I have with this company is communication. It needs help. I was told when I first signed up with TekSavvy that a technician was to come to my house and set up signals and such within a service window. The technician never showed up. I was working from home that day, so it was fine. I called TekSavvy and the person had to backpedal by saying that the Bell technician didn't have to come into my house. Rather, he could have been adjusting levels outside my home. Well, how about stating that detail to the customer upfront? Many folks, including me, were expecting a person to physically knock on the door and enter the premises to adjust levels. I see that reviews are poor when it comes to getting a technician out to check various problems. Here are some guidelines from someone who reported circuits in the past for major telecommunication networks: - TekSavvy does not own the network or circuit infrastructure. It's a third-party company in the scheme of things. When problems arise, it has to work with folks who do own the infrastructure (Bell for DSL connections or Rogers for cable ones are your major players) first. - When TekSavvy says that technicians are working on the problem, these techs are likely those who own the infrastructure. TekSavvy likely does not have technicians who come out to a specific site to directly work on these issues. I used to need the internet to surf, work from home here and there, and download music. Over the years, with streaming music and shows evolving online, I've had to adjust my plan. I went with the DSL 25 uniimited internet plan. I can get download speeds up to 25 Mbps with no data cap. I was fine with it, especially when my monthly plan was decreased twice in price! I have been working from home every day since the second week of March. Having work calls where I can't see what colleagues are sharing on my screen thanks to a lag on my end has been frustrating. My workaround was to get the audio by dialling into the meeting on my phone and strictly having my internet connection deal with the visual part. Rebooting my modem weekly helped, but the connection got sluggish as the day progressed. It was a sign that I needed a new modem. I contacted TekSavvy. The support person agreed and said that he'd ship a new modem out to me at no charge. Sweet! The downside? This person didn't let me know that I'd be charged $11.30 for the shipping cost. I found out when I got the bill. Again, TekSavvy's communication needs help. The shipping cost isn't a huge deal. Transparency is. Anyway, after swapping out my modem, my internet connection has been stellar. I tested it out with three work meetings last Friday. I didn't experience any lag. I can now hit download speeds at 25 Mbps. I was getting 12 Mbps with my old modem days before I swapped it out. When there is maintenance at TekSavvy, it happens in the wee hours of the morning. The company is good at communicating to all customers that there will be a disruption in advance. When outages are unexpected, I go on Twitter to see what's going on (I do that for internet issues and weather storms). I have often reported issues directly to TekSavvy's Twitter account and the response to handle these issues has been excellent. I have never had problems reaching support. I recommend asking support to contact you, rather than calling in and perhaps waiting on hold for eons. I am probably an anomaly. I have been pleased with TekSavvy. It's understanding how it works as a third-party ISP that helps. Again, communication from staff to customers needs work. (168) read more

TekSavvy Solutions - My plan says that I can get up to 25 Mbps for downloads. I finally got there. For a while, I was at a steady 12 Mbps. Such an improvement! - Internet Service Providers Near Me - Chatham, Ontario

I signed up with Teksavvy recently and they still didn't activate my service. I had an appointment. Tech didn't show. One CSR said they could do the activation remotely. Another said they couldn'. One CSR was totally rude to me and tried to blame me for the tech not showing up. I heard such high praise about this company but I'm not seeing it. Heck, I haven't been activated yet and I am on my forth call to get this set up. read more

This is a unreliable and unprofessional company. They do not respond to service interruptions and just blame external technicians. They don't care if you are not receiving the service that you've paid for. read more

They use Rogers for the cable, they have no control over Rogers service, so all their promises for service, connection, installation are false. When you need the service it will fail, and they will lie to you about when the service will be repaired, promise to call you back and won't. Add in attitude from the call centre to round out the experience. read more

Thank you to all that took the time to warn me about this company. I can't stand Roger's or Bell anymore. Both those companies lie, cheat & make up rules as they're talking to you . They both treat the loyal, long time customers the worst! I am looking for strictly a wifi connection. No TV, no channels, No Phone Line Just a straight up Internet connection. Thanks to you all for your review on TekSavvy. Sounds like more of the same bulls#aist. Moving on, sincerely, B wein Toronto ain't. Canada read more

I just had switched to Tek Savey for my 87 year old mother's service in Toronto. The internet keeps cutting out, which takes out her home phone and TV. This is her only communication to the world. The technicians at Tek Savey do not have any tools to help resolve the problem. This cutting out of internet has now happened 10 times in a month AND the Cable TV stops working- -showing all types of messgaes - which Tek Savey team does not understand. WHAT THEY ALWAYS SAY IS - " RESET THE MODEM, RESET THE CABLE TV BOX" This does not always work, and I have to be there to do it. DO NOT USE THIS SERVICE IF YOU EXPECT CONSISTENT SERVICE. read more

Disabled senior here, up at 6 a.m. shovelling my driveway with my walker because I thought a technician was coming to my home to hook up my equipment. Nope. "It's done remotely". Thanks for NOTHING! 12 hours later and I still can't access the tv package I signed up for. Samsung won't let me sign in. Customer service is USELESS. 3 calls and still can't 'sign in to the teksavvy app' on my Samsung phone or on the tv. I am DONE! read more

I called to get internet service because they had the best deal. The rep was very polite and helpful. I received my modem the next day, but we couldn't find the right connection for it. So I called again and the rep said someone could come out the next day and gave me 3 time slots. Then she emailed saying the tech would be out between 12 and 2 and would call me. Then she called me with same message. The tech called the next day at 1145 and asked if he could come in 5 minutes. He came and spent 45 minutes, was polite and helpful, found the right line, hooked it up. The speed has been great. The next day the customer service rep called to ask how our service was. None of my other internet providers ever gave this great service. They never called the next day to see how our service was. Would recommend Teksavvy for sure. read more

I used the website to determine wether or not my new home is in a serviceable area, to which it confirmed I was. I proceeded to set up my plan and pay, and TekSavvy sent me my new modem. After all is said and done, I got an email stating my area was NOT serviceable, and I have to return my moden. Not only do I not get internet that I already confirmed and paid, I now have to pay shipping returns, during a Canada Post strike, and if the modem is not returned in two weeks, I'm being charged another 200 dollars! This should be illegal. read more

I really love Teksavvy. I've had zero trouble. Today there was an outage. I waited about 5 minutes before a tech responded to my call, and they walked me through the fix. Jolene was amazing and extremely patient. Awesome as many techs speak with a woman and assume I know nothing. Really loved the service! Thank you Jolene! read more

I waited for two weeks for a technician to come and activate my service on the day of the supposed activation nobody showed up then I called to inquire, and I was told that my area is not illegible for the service that I requested so they asked me to return the equipment that they sent to me and told me my service will be cancelled in two weeks, they couldn't send me an email saying we cannot serve you, but they sent the equipment and they made me wait and now they want me to print a label and do lots of work for them it's like you went to a restaurant order a burger waited for two hours, and then after two hours the restaurant staff, apologize and say that they don't have burgers then they ask you to come inside the kitchen and clean the dishes for them read more

Sign-up and setup were easy and I haven't had any service interruptions in the 2.5 months since signing up. Way cheaper than Rogers, Bell, etc. I found that the best way to get a good deal was to use someone else's promo code -- here's mine, if anyone wants to save us both some money! AA92B8E89A read more

It took weeks to get my account set up because of constant delays - TekSavvy, unfortunately, doesn't have their own technicians so setups tend to be a low priority for them. Their DSL modems have terrible range as well - bad connection in my bathroom in a 600 sqft apartment. Once things were running, the internet itself wasn't so bad. Ultimately, you get what you pay for so don't expect the level of service Telus or other ISPs provide (at a ridiculous price in Canada). I get that times are tough for everyone, but Teksavvy's business practices seem to be "save money by using discount third party services and blame them when we can't provide what our customers are paying for". This isn't a viable model and needs to be improved... read more

I've been a Teksavvy customer for more than 10 years. Their customer support used to be excellent but has been steadily declining over the last few years. I've had techs in four times over the past year for the same issue and we're no closer to a solution. And now I find out that they charge me twice as much as a new customer for the same package. read more

I have only had excellent service with TekSavvy through the many years I've been a customer. I was new to paying for internet and moved out to my first apartment and they helped me every step of the way. In particular, one of the people I got through customer service, Phyllis, went above and beyond to help me figure out my internet situation when moving, and let me know about promotions, and was overall just incredible to deal with. A very pleasant experience that I would recommend to anyone. read more

I've been with Teksavvy for a few years. initially, they were really good, but for the past 6 months the internet has been up and down so much I've lost count. I work from home so need reliable service. Last time it was down they said they'd have someone come out and look at it in 2 days. That's not great when working from home. So they seemed to fix it the following day. but 2 days later it's down again. So frustrating. thinking of going back to Bell. read more

I agree with all the one star reviews - same problems here. The company used to be better. Half of the staff are "nice" and the other half are "too bad, so sad" types. No show and no call on the day my service was supposed to be hooked up. Every phone call since has been from me to Teksavvy, because they will NEVER call YOU with an update. Small company, "better" company my A$$. They're no different than Shaw/Rogers - at least you can call those entities yourself and get something done instead of letting Teksavvy make things worse for you. Do yourself a favour and get service through Telus during this time when the Shaw/Rogers dumpster fire is raging and Teksavvy cannot and will not do anything to help you. read more

Do NOT trust this company! I requested a refund the day after I purchased their service in accordance to their refund policy. It's been over a month and they still haven't refunded my $300 and continuously push these dates back; honestly don't think their ever going to return the money. I hear this company has been real sketchy over the years as well. Go with something ironically cheaper like Shaw! read more

Decent 3rd party Internet provider for when Shaw and Telus prove to be too much. Their tech support is top notch. Everyone I ever talked to on the phone was very professional, and took care of my needs. The equipment arrived in the mail as expected, and the installation went through without a hiccup. I only had 1 outage with them, and that was a Shaw outage. In other words, it wasn't their fault. My only complaint is that their pricing is a bit (10-20% higher) than the competition. read more

Teksavvy, what happened to you? Your router is old and crappy, the tv buffering and dropped signals was non-stop, and when I called you up to get a newer router, you forgot to send it to me and I had to call again. Please get back to being competent! read more