I recently had an issue while upgrading my internet package to a faster plan, and I was fortunate…read moreto receive assistance from a support representative named Carla (I hope I'm pronouncing her name correctly). From the very beginning, Carla was professional, patient, and incredibly helpful. She spent nearly 40 minutes working with me to make sure everything was resolved properly. At one point, I accidentally disconnected the call, but to my surprise, she called me back and continued helping me without missing a beat. What stood out most was her dedication and genuine willingness to help. She guided me through every step of the process, explained everything clearly, and made sure the issue was fully resolved before ending the call. Her positive attitude, excellent knowledge, and outstanding customer service turned what could have been a frustrating experience into a very pleasant one. Carla is a great example of what exceptional customer support should look like. Thank you, Carla, for going above and beyond- I truly appreciate your help and the care you showed throughout the entire interaction.

Horrible service! Made a mistake with my bill. Want to get a refund for the mistake. But was told…read morethe invoice is made, nothing can be done to give a credit! Waited nearly two hours on the phone to get a straight up of the bill. Bad! Bad! Bad! Unpleasant!

Blown away!!! Professional, timely service and a team with exceptional knowledge. Clarktel has…read moresurpassed my expectations on all fronts!

Clarktel has continuously provided top-tier service for our company. They go beyond what is…read morerequired to make sure their clients can efficiently utilize their products and services to the best of their abilities. You would be hard-pressed to find an IT company that has your best interest like Clarktel.

Decent store. Don't like the security to get in though.read more

I purchased a screen saver cover for my son iPhone XR last week, when I got home my husband had…read moresaid to me that is for an 11 I said it must be the same they no what they are doing. Turns out they are not the same too small for the XR, through the receipt out bad idea. Went to the store today to exchange and because I had no receipt they would not even consider it. Tried to explain I asked for the XR but was given the wrong one, I got nope no receipt no exchange. Here is the problem with that if made the mistake and asked for the wrong one I would totally take that, buttt I was given the wrong one. that is poor customer service I understand policIes but being a small business owner myself here in Chatham I know there can always be exceptions made. This was a $50 dollar purchase when I said to the employee so now I am just out $50, she said yes. Wow

I am excited about my new Wi-Fi and the value sounds amazing. The service that I received at the…read morekiosk was above anything that I expected and because I had.concerns about being able to install the equipment, I was given both emotional and physical support which made the experience wonderful. The extremely kind and knowledgeable lady's name was Breanne. She was busy when I was there and I watched as she multi-tasked and was on the phone and dealing with customers. She was so very helpful to me and it was a pleasure dealing there because of her. I will certainly share my experience with others.

I signed up for an online Black Friday deal that included a phone and a 2 year contract. When I…read morecalled them to check on delivery I discovered they had cancelled my order without explanation, notification or consent. I've gone through I don't know how many agents trying to sort it out and every time it just seems to get worse. I've been told four different stories by four different agents and they've been gaslighting me. I have had no resolution at all and I'm finally going to cancel my account with them totally. A store agent told me that the company got in over its head with their Black Friday deals and can't fulfill them. He said that many other customers have had similar complaints and gotten no resolution either. Would definitely not recommend.