Lisa is very professional. She answered all my questions and helped me choose the proper sized…read morestorage facility. She is very helpful.

From the owner: It finds and helps are customers needs be are knowledge of "right " storage unit . We also do that…read moreat the most economical way

After driving around we ended up here. We stopped and priced two storages before landing here. My…read moresister was abruptly leaving an abusive marriage and we needed help. The crew here was Amazing and very sympathetic. I think her name was Lona and she made sure we received Great customer service. My brother will need storage in a couple months and he will Definitely be utilizing them. Thank You

From the owner: Store your belongings at Extra Space Storage on 426 Christine Dr in Ridgeland, MS today. Our large…read moreselection of storage units, climate controlled units, exceptional security, ADA compliant, covered loading bay, deliveries accepted, parking spaces, elevator access, kiosk, Wifi available, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

Great storage unit! Valerie is a pleasure to do business with! I love my unit. Very tall ceilings…read morewhich helps maximize space.

I've lived all over the country and have had multiple storage units with no fuss or issues at all…read more Constantly changing codes to get out of the facility, yet, the gate to GET IN is constantly left open to the public enter at any time. I ask for the code to get out and they told me I should know it. I was accused of using the dumpster when I certainly didn't. Valerie was very confrontational and unhappy at her job, and was clearly a bad example for other employees working there that were trying to be hateful. I can pay storage money to a lot of other facilities. Facilities are not the problem (other than the front gate being left open for thieves), but the PURE BAD ATTITUDE AND ZERO HELP WITH A SIMPLE QUESTION THAT I ASKED ABOUT EXITING THE FACILITY. For the business owner, please consider that you can hire people with no experience what-so-ever and their GOOD MANNERS could earn you business vs losing a high paying customer.

I was arranging a move from out of state (Washington) and Kim was so helpful and made the process…read moreway easier than I thought it would be. Due to personal reasons, I had to cancel my move BUT if there is ever a future need for storage space in Jackson, this is where I will be going. Consistently friendly service, great rates (you'll get a bigger space for the same price as what other places charge for a smaller space) and most of all, you know you'll be in good hands, I promise. HIGHLY RECOMMENDED!!

Kim was very helpful and quick. My unit stays a lot cooler than the outside. Great 24 hour…read moreaccess!!!

We rented a building for about 4 months. I never had an issue with anything except for when I went…read moreto close out on the unit. I wasn't able to get any of the money back. I paid it on the 5th and cleaned the unit on the 10th and I wasn't able to get any of my money back.

I've been there two weeks, paid $71 for a 5x5 outside unit. I've already received 2 'late fees' for…read morerent after being there only 2 weeks and having already paid $71 at move in, which I assumed was for the month. I also thought I was on autopay. I guess the $71 was just a bunch of crap fees and that the hillbilly dimwit in the office, with zero communication, or customer service skills neglected to explain rent was due again, almost immediately...like seconds after... I had moved in and just handed over $71. I had just assumed that my next payment would be due....like a month later, because wouldn't I? I just paid her $71 at move in, apparently like two second before rent was apparently due again, when I started accumulating 'late fees'. So, now I owe them another $40, or something, for a 5x5, non climate controlled storage unit Ive been in for two weeks. I literally pay $100 for a 10x10 with climate control in a much nicer facility outside of Baton Rouge, and just needed this one in florence temporarily. So, basically, Im now paying $71+$40ish for a 5x5 non climate contolled crappy storage unit with a rat box outside that I was told would be $33 a month. What a scam this place is.

Ryan was a big heip with fast results...thanks i rate you a five. Ryan was effective in getting…read moremy needs met,

I just got my storage unit a week ago, and I came to get something out of storage on a Sunday…read more during the gate hours which are advertised as 6am- 8pm 7 days a week. I have tried the gate code they've given me several times, and the gate will not open. It opened on the first time, but today it will not open. I'm not pleased, and will be doing business elsewhere. This is very inconvenient especially if these are normal business hours. Will Be moving elsewhere ASAP

The employee behind the counter was on her cell the entire time, it seemed like i was bothering her…read morebeing there, when i went outside to get the truck, instead of going over the truck for the pre inspection she decided to scream cuss and yell at the mechanic, extremely unprofessional!!!

There were four employees inside. One standing helping a customer and the others sitting around…read morelike slugs looking at their cell phones. Standing up when helping a customer is not too difficult nor is greeting them when they enter. One slug had to use her cell phone to take a picture of my license and then it was back to instagram for her. I casually said I used to work in PR and that they probably should put down their phones when a customer was there. When they thought I'd left I heard one say "Who does she think she is telling me my job? I don't care about her." I said back as I left the building, "You should care!" Where is the pride in doing a good job???!!!!

Do not do not do not put your stuff in this storage unit. My son was in college down his storage…read moreunit at burglarized this company did not pay self lease, but had my son pay self lease and now we cannot receive our money for loss items because they are not a great company at all.

Management reached out to me after my previous review and refunded my last month's payment. It…read moreseems the management of this facility does care, but the customer reps didn't communicate my needs or concerns. It's obvious the owner was willing to work with me once he was aware of the situation.