VIOLATES CONSUMER LAW, DO NOT SHOP HERE Refused to give a…read morerefund instead of a store credit despite the Warranties and Refunds consumer guide 2011 clearly stating that "A consumer is generally entitled to receive any refund in the form of their original payment." And "it is misleading for a seller to insist that a refund be issued as a store credit." The manager flat-out refused to give a refund even when consumer law was told to them. Blatantly ignoring consumer law. Lady who processed the purchase said we could get a refund within 2 days. Dickhead manager today said "she didnt say that. I heard her." Straight-up lying to my face. Even when I told him that he was violating consumer law he refused to give me a refund. DO NOT SHOP HERE

Marcus B. in the comment before me took the words out of my mouth. At least I know that's just the…read moreway they treat everyone. I tried to return something that was faulty and to cut a long story short they said "no" without even testing it. I then took it to the Morayfield store and there was no problem whatsoever, they didn't even have to test it first. They said "Well it has a 2 year warranty anyway"

The screen on my Xperia Z1 cracked for no apparent reason some time ago, and I had voided my…read morewarranty by unlocking the bootloader, so I had to pay to get it fixed. The first place I brought it to said it would cost $230, which was a lot more than I was willing to pay. I found MPS after a Google search, and they were extremely polite and helpful on the phone. Not only that, but they were only asking $149 for the repair! We brought it in, they were just as nice in person as on the phone; and although they normally do screen repairs within an hour or so, we had arrived at the shop very late in the day, so we had to come back the following morning. We picked it up the next day, and it was as good as new - I'm typing this review on it right now! I strongly recommend MPS for anyone, but particularly for those who have quite a high-end phone and have despaired of having it repaired for a reasonable price - I was going to sell my Z1 on ebay for parts! Top marks.

I had my Iphone screen replaced from here 3 times in a row after the screen decided to go…read morecompletely white and inoperable, the 1st time the new screen went white again about a week after the 2 month warranty and came back to get it replaced at full price. The 2nd time the same thing happened with the screen but not only did I pay full price, the store attendant misplaced my sim card in another customers phone and gave it back to them causing me to have to wait for half an hour while they scrambled to find whos phone my sim card was in, and of course that customer had already left so I had to come back the next day just to retrieve my sim card that they lost. The last time I came in I was just a few days within the warranty. After I got back to the store to pick my phone up later that afternoon I was then informed that my Digitizer was dented thus why my screen was going white and blurry, and was made to pay full price. It would have been very nice to know that my digitizer was dented the first time instead of neglecting information to get more money out of your customers. Worst customer service I've ever experienced, do not go here.