After my last prophetic review of another location of W.W. leaving such a bad feeling for us that…read morewe no longer wanted to return to the store, even after we accidentally ran over the phone! In all fairness I have to upgrade a star for this location. The current employee, (we'll call him Ali E.) has both improved his customer service skills as well as his cell service knowledge. He and his assistant were so helpful, even going as far as offering advice beyond the call of duty. Unfortunately I can't go as far as saying that W.W. is fully redeemed of it's past transgressions, only that finally we experienced something other than terrible service on this particular visit.

The first time I did business with this store was three years ago on Robson Street. The amazing…read moregirl I dealt with there left. Somehow I walked into the Park Royal North store in West Vancouver and met Parham. I have bought several items from him. He is wonderful to deal with. I have since had some challenges with a a Bluetooth or rwo. He and Cindy and staff have gone out of their way to help and to solve any problems even contacting the manufacturer to activate a warranty which normally the customer would have to do. I cannot say enough about their service and calm way of handling customer concerns with any product. I am so busy with my work and life and they take all the pressure off with their customer service and going the extra mile! I highly recommend them. Annemette

If I could leave less than 1 star I would. Staff is not knowledgeable, not helpful. They made a…read morehuge mistake on my phone contract that they won't acknowledge and it cost me $800. Been a loyal Rogers customer for over 35 years. Terrible customer service at this location.

Worst customer service ever experienced. Assistants have no knowledge or experience or interest. Do…read morenot use this store under any circumstance. Should be closed down.

Bill is the man, stop reading this review and take your phone to him right now…read more I've fixed my family/friend/client devices here regularly for 3 years and his work is always perfect. His prices are excellent. He is honest and will do what he can to save you money every single time. Can you get your screen fixed for $5 cheaper in a sketchy messy little booth on the 4th floor of some mall in Richmond or Metrotown? Yeah you can, but you are gonna regret it. I'll be taking my devices to Phone ER for as long as I live in the lower mainland.

Bill at Phone-ER is a miracle worker! I dropped my Samsung Galaxy 22+ in the ocean and it stopped…read moreworking but Bill was able to fix it! Saved my life. He was so quick, thorough, experienced and kind. And very economical. Best possible service. No other company was even willing to try to repair my phone.

THE HACKERY STOLE MY COMPUTER:…read more I bought a used computer from The Hackery and asked them to transfer my data to it. I returned when they said and powered the new one up in-store and found that they had only transferred my desktop. I inquired and they had no idea nor did they have my old computer. The two guys huddled in the other room and I heard one of them say "~he pays more for French keyboards"... Mine was French. I'm a trucker so I have more receipts/expenses than the rest of the public; I lost $50,000.00 in tax receipts because they were from multiple unfiled years. DON'T HAVE ANYTHING TO DO WITH THE HACKERY.

I'm grateful to this shop for what they didn't do. I had a…read moreAcer Chromebook with a fritzy screen. After a 5 minute phone discussion we agreed the lcd screen was broken, as opposed to a loose wire. Rather than fix the screen, he said it would be cheaper to buy a new one, which I did. (this was a gift) I find that degree of honesty in a tech refreshing.

Quick and great TV service by very knowledgable technician, Darryl…read more Got to watch the Blue Jays in time!

This store is a electronic store but also sells appliances as well. It's essentially a smaller…read moreversion of Best Buy. The employees here tend to be friendly enough. Good thing about this store is that they constantly have discounts on many accessories and have it be displayed at front. Over the past year or so, I've gotten a pretty legit wired gaming headphone for $18 + sales tax. I recommend going after iConnect one for that price as this is very solid for what it is and it feels like it should be worth double this (or at least audio wise, it's hard to beat this one). Haven't really fully tested the microphone yet but I wouldn't be surprised if it's at least somewhat modest where it works, but won't be able to beat a $100 pair, but just that it does the job. Would I suggest this store? Sure, if you're just here to pick up a random pair of headphones or other accessories where the prices are either decent to competitive, or if they were having one of the more rare but really good deals on something and this store happens to have it. The only major gripe I have is that you need to be very careful with some of the products you buy here (or at least the ones that is having a major discounts as they may be on a major discount for a reason) because some of them either will work well OR will only work for a short while before it breaks OR is a total dud where the item doesn't even turn on. And some of these items there's no 100% you can even return it because either there weren't any return policy OR you might've just missed it because it malfunction or broke right around the same time the policy ended. Point is that if you're planning to buy any of the cheapest tech they have on sale, best to buy it with a grain of salt as it is hit or miss. Only reason why I am giving this place more then 1 star is because I scored a very decent pair of headphone from these guys for $18 that does have a pretty decent audio while playing on my PS4 and other consoles. It feels and sounds like it should be worth $30~$35.

Russ and Diogo are the best guys. They are really friendly and very helpful. And knowledgable too…read more They are very patient as well. Great customer service. I highly recommend going to best buy mobile. Ask for Diogo or Russ. Anytime I've gone there it has always been great service. So if you need any cell phone info or products go to Best Buy Mobile. I don't think you will be disappointed. You will leave there a happy customer. They do their best to help any customer who comes in. Thank you. Carl Butcher-Vancouver, BC.

I've been to this location many times. Each time the staff have been very friendly and helpful. I…read morelike this location because it's never overly crowded. The store is clean and everything is easy to find. The selection is good but they do not have as much products as most full size store.

Great service with a smile. Amazing prices and prompt service. Definitely recommend for any…read morecomputer repair work.

From the owner: We are a dedicated team of self-taught professionals specializing in computer and mobile device…read morerepair. With years of hands-on experience and a passion for problem-solving, we’ve built our expertise from the ground up without formal certifications. What sets us apart is our personal dedication to every customer. We don’t just fix devices; we take the time to understand your needs and deliver reliable, efficient solutions tailored to you. Our approach combines real-world knowledge, attention to detail, and a commitment to exceptional service, making us your trusted partner for all your tech repair needs.

Here they most definitely emphasize quantity over quality. But at $9.99 a pop what do you expect…read more Good selection of cases for most brands and models. Shopkeeper sells and applies screen protectors as well. Some S9 and S9+ cases available, but for just a few bucks more I might as well consider a Spigen.

I went there a few years ago with a friend and just happened to remember roughly where it was, well…read moreI went there again today, they have a pretty decent selection of phone cases, most at 2 for $15 or 1 for $10, so its a really good deal.

Serviced with Nasr again. He is honest, fair, and pleasant to work with. It's not my first time…read morehere and certainly not the last. He is saving a lot of my electronics for me, which is a considerable saving (and an eco-friendly way to live too).

technician was able to fix and install everything that l needed , reinstalled my operating systems…read moreto what it was before and helped with setting up the system like the email and everything that I needed and charging only what he quoted me he's honest and trustworthy he will get my business again!!

My previous review was removed by yelp. Should I send you my receipt?…read more TLTR: Bough a phone, returned a phone with in a week nothing wrong, was told I had to FAX my id to unknown phone number because I had been flagged for something. I can't remember what they called it. My review dissipated for some reason. Yelp I'll be happy to email you my receipt to clear doubts.

Wow, they sure do have good salespeople here! I came in fully intent on buying something simple to…read morereplace my ancient phone that had finally died and left with an iPhone. It's not like i had even WANTED an iPhone prior to this, quite the opposite in fact. What made me change my mind? The man who helped me, Cesar, basically sold me on the phone by finding a way to cut 40 dollars off my monthly bill while still keeping all the features i had before! You had to have a smart phone to qualify- up until this point none of my phones had been smarter than me- and being a mac user, it seemed like the logical choice! I was pretty impressed with the service because he called Telus twice for me to ask questions i had about my new plan features and what they included. It isn't a Telus store so i don't expect them to know all the ins and outs of every single detail of Telus' contracts, so i was happy that he actually called to ask instead of bullshitting an answer just to quickly sell me a phone. He also showed me a lot of handy features and showed me applications i could download to even further cut my bill down by making calls through a wireless router! I'm assuming they make most of their money by selling phones and getting a commission for signing people up with Telus, so they certainly had no qualms about showing me how to save a bunch on my month to month bill! Also, this is the first time my phone hasn't been screwed up after activation. I'm pretty sure I have a ranty Telus review on here somewhere because in the past it has taken me more than one visit to an actual Telus store to get my phone working properly! For the first time ever, I had no problems with my phone after it was activated when i came here!