Russ and Diogo are the best guys. They are really friendly and very helpful. And knowledgable too…read more They are very patient as well. Great customer service. I highly recommend going to best buy mobile. Ask for Diogo or Russ. Anytime I've gone there it has always been great service. So if you need any cell phone info or products go to Best Buy Mobile. I don't think you will be disappointed. You will leave there a happy customer. They do their best to help any customer who comes in. Thank you. Carl Butcher-Vancouver, BC.

I've been to this location many times. Each time the staff have been very friendly and helpful. I…read morelike this location because it's never overly crowded. The store is clean and everything is easy to find. The selection is good but they do not have as much products as most full size store.

Purchased a usd data plan with add on LD calling…read more Despite multiple contacts to their customer service they cannot fix the issue I has with LD calls not working

I don't want more people to get in trouble. Just NEVER…read morechoose PhoneBox. Last year they have good and cheap plans. But compared to other carriers at this time, there plans are not worthy at all. Porting out service is extremely slow and troublesome. They will stop your internet once you request to port out. The port out process takes very long (at least 2 days excluding weekends) as well.

Here they most definitely emphasize quantity over quality. But at $9.99 a pop what do you expect…read more Good selection of cases for most brands and models. Shopkeeper sells and applies screen protectors as well. Some S9 and S9+ cases available, but for just a few bucks more I might as well consider a Spigen.

I went there a few years ago with a friend and just happened to remember roughly where it was, well…read moreI went there again today, they have a pretty decent selection of phone cases, most at 2 for $15 or 1 for $10, so its a really good deal.

you get nowhere with their bot corrected a bill 2 days ago now same thing on the last day of my…read morecontract

Terrible company, poorly run, disorganized, and overall just idiotic…read more... Here's the thing... a few months ago I, stupidly, thought of opening an account. I called them but the technician they sent was really late, never called, and then was unable to activate an internet connection. Upset, I told him I would use another company. So I receive no services at all from them but they keep asking me to pay my bills otherwise, lol, they will cancel the services I have never received. Stay away from this company full of total morons.

Freedom doesn't even deserve a star. I live in the Metrotown area and I've always only had 1 bar…read moreon my phone and they say that I have 5G in my area which is on for 5 seconds and gone. I would say most times the clarity of my calls are poor. I've call 611 numerous times about my poor cell service, dropped calls and important calls that don't even register on my call log. They keep giving me incident ticket numbers and nothing is resolved. I called them 4 times in one week and I was so frustrated that I was sobbing. Even when they called me back, it went straight to voice mail and again not even registered on my call log. I'm switching services providers!!!!

1. Reception is horrible. Many months when I'm right in Vancouver I got on the Away network. All…read morecalls, text, and data = EXTRA CHARGE. 2. Text to Translink or other non phone number, e.g. 33333, are "special" SMS = EXTRA CHARGE. No other big carrier charges this. 3. Text from Translink, they should not have been charged but for one month 2 of the text get charged $5 each. When I called customer service, they said it is a one time reversal, saying to prevent people from abusing the system, implying that I was lying. Do not sign on to this. I fully regret switching to this. You do not save any money with all the extra charge. You will get totally frustrated with bad reception. You will spend unnecessary time dealing with customer service on something that is not your fault.

Ahmed at the Fido/Rogers location near Homesense was incredible. He was professional, competent,…read morehelpful and thoughtful. My whole family left very impressed.

5 Stars and more here ~!!…read more I cannot say enough about the importance of buying from a Flagship store - this one is and just the customer service alone is incredible - Colin was there and should be as high up as Fido could put him fabulous, amazing, the best I have seen at a job~!! Truly a wonderful experience with you after a sad experience on Pacific (stay away from Fido on Pacific folks!!!!)

Leo was wonderful today. Smart, kind and went the extra mile. You're lucky to have an employee…read morelike that.

(Wow, I thought I reviewed this place already! Yikes, I must make up for lost time here!)…read more When I first moved to Vancouver from Seattle, 2.5 years ago, I knew I'd need to replace my cell phone and sign up for a cellular service provider and new plan ASAP, as my T-Mobile plan from the States wasn't going to cover me and and my family here in Canada (unfortunately). I researched all the plans available. Honestly, I wasn't thrilled with any of them; compared to those in the US, here we got SO much less. and it cost SO much more. I was not happy. Compounding my issues: I essentially had zero credit history here (despite having tons of excellent history in the USA and a stellar credit rating there. I guess Canada doesn't interface with the States regarding credit background checks and, for all intents and purposes, when I moved here in 2017, it was as if I just got off the boat from a remote, primitive area. I had zero credit history here and didn't qualify for any "deals" since I was unemployed and had just enrolled as a student here. Didn't matter that I had multiple credit cards in the States for the past 25 years, was never late with a payment, and had super high credit limits there). I also had specific cell phone needs (i.e. needed a family plan, needed to have unlimited access to calling and texting the USA since one of my kids lives there, and other issues....). All in all, I had a few potentially problematic issues in getting phones and a plan for all of us in my family. After checking out the pros and cons of all the major plans, I decided on Bell. Granted, compared to American plans, none of them here was great, but at the time, Bell offered me the most bang for my buck. This Bell store on Robson was my selected store. (The one on Burrard hadn't yet opened, and the kiosk in Pacific Center seemed too small to deal with our complex set-up for me and my whole family). The personnel at this Robson store went above and beyond the call of duty for us. Our initial visit took a few hours, as the guys here patiently explained all our options and worked with me to get the best deal on phones for us all (not an easy feat, considering I had zero credit history here and was unemployed). They placed a ton of calls to their headquarters to get us the best plan and phones. We had to return the following day for the phone pick-up and set-up, so we arrived when they opened the next day and, despite it getting crowded in the store as the time passed, the staff here patiently worked with us to get all our phones configured, explaining the plan, getting us the best deals, and more. I am tech-challenged (severely!), so they spent a TON of time with me, patiently answering all my questions and showing me how my swanky newfangled phone worked. We were there for hours. And they threw in cell phone cases for us, any kind we wanted off their wall, for all of us. They were all all AMAZING. I can't say enough about the staff here, how much they helped us all and how patient they were.

They helped me fix and issue that my cell phone carrier could not…read more Cell phone carrier spent 3 hours with me. Still same problem. Apple spent 30 seconds (no kidding) & problem solved.

Always helpful assistance here. Very knowledgeable staff - BUT...the whole Apple shopping…read moreexperience went downhill very quickly after being asked to pay $0.25 for a bag on a $5000.00 purchase. Surely Apple could absorbed this in their prices or pay this on the customers behalf. Really bad marketing move here. Spoilt the experience over the annoyance of being gouged while paying for a premium product!

I needed a new SIM chip for my older iPhone…read more I had been to this store before, to purchase said iPhone. It is a very clean store. Well maintained, clean and very simplistic. I didn't have to wait at all. I saw a girl sitting down, approached her, and asked for the card. She went to go get it, and asked if I needed it activated. Knowing that it is an extra charge, I said no, as I was opting to activate it online for free. The card came to just over 11$ with tax. I was shocked, expecting to pay at least double that amount. How nice! Got my change, but had to ask for my receipt. In, done and out in less then 5 min?? Price less then half of what I expected ? 5 stars indeed!

I have problems with TV service about 3 to 4 times a year. PVR stops working. They have replaced…read morewhich takes 4 or 5 days to come in the mail. I need to self install then need to return the defective hardware via Canada Post. If not returned they charge you a fee for a box they claim is useless. CSRs are often rude and dismissive.

TV boxes keep crashing. Wifi signal keeps getting dropped despite the wifi boosters installed on…read moreall floors and corners of our not so large home. TV boxes and modems were replaced 3 times by Telus already. Fault seems to be with shoddy Telus equipment as mentioned on numerous other forums. Unacceptable for a company this big. Switching back to Shaw in a few months when contract is up.