If I could give negative reviews , this would be the place to do it . Beware of this scam of a "doctor " office ! Do not go here ! They are extremely unprofessional and unbelievably rude. I went to one appointment here. And it was my last . First off , the business is in a strip mall. A run down strip mall. They have since moved to a building behind the strip mall they were in with a piece of paper on the door for the change of address . You would think they would let their patients know they moved prior to an appointment. But they don't . It's not part of any medical hospital or affiliated to anyone reputable like Kaiser or Sutter . Dr Teng , mind you she was 45 minutes late to my appointment. Then when she did arrive , she was on her phone talking to her family member via FaceTime for over 25 minutes . She was flustered and all over the place because her dog was lost . Mind you , I understand that losing a pet is stressful . But when you're in the medical field , and you're meeting a new patient , could you not delegate or handle your personal matters outside of a patient's appointment? She made multiple phone calls, was checking her ring camera , and was honestly not present mentally or made me feel well about being there at all. I left feeling extremely uncomfortable with my interaction with her . She just tried to throw medicine prescriptions at me to get on to dealing with her personal matters . I paid a co-pay for my appointment and my insurance was billed for this waste of time . When I called to get a refill , I was told they ordered me bloodwork . I went to Sutter to get lab work , they never had orders for me . So I called the office , they told me to wait a couple of days and try again . I'm supposed to be fasting at this time . So I fasted again. I went to Sutter several days later , and still no lab orders. So I called again to the office for help . The person at the counter says , oh I can move it to Sutter , we had your orders sent somewhere else . I finally get my lab work another several days later . Two days after my lab work , I received a call from Teng's office that they needed to schedule an apt to go over my lab work . I scheduled a phone appointment with them for the next week to go over the lab results . The day before my phone appointment, they call my husband to confirm the phone appointment. He's confused why they called him instead of me . So he tells them they need to call me . They never did . The day of my appointment, about two hours before , Teng's office calls me to tell me they can't help me at my appointment . I asked why not . He said I owe them money from my first appointment. I have not once received a single piece of mail or any invoices for any out of pocket expenses from this office . I asked him to let me know what it's for . He refused to say and said for me to deal with their billing department repeatedly and rudely and kept saying he can't let me attend the appointment till the matter is resolved . I asked for the number . The guy I spoke to was Matthew that called . He was extremely rude and refused to help . I asked , how could they schedule me , and request lab work , etc if I owed money and then refuse to go over my lab results ? He told me the amount only . A whole whopping $200. That I never knew about . Then he said it was weird bc it showed I owe no money to them , but upon further digging I am in bad debt to them . I could tell I wasn't getting anywhere else with Matthew and asked for the billing department number. He gave me the number of 866-949-4565. They were even worse than Matthew . They couldn't even find me . I was on hold for 30 min from the lady who answered . She refused to talk to me or give me any details . I asked for records or a break down of the bill . She said she needed to ask if she could give me any info . Then gets back on and refused to give me any information . I called my insurance and filed a claim against these scams of a pathetic excuse of an office . Don't waste a second there ! I pulled and cancelled the prescription . I have since found an Actual doctor within the Sutter network that was so helpful and able to get me in immediately. No shadiness . No scams . Stay away from Teng medical foundation ! Shady and unethical business practices . read more