If you have a mild, chronic condition that requires minimal management, I would not recommend this…read moreoffice - particularly Dr. Julia Abraham. During my recent annual physical, she briefly asked me about my asthma, which I reported was stable and even improving. She then renewed my existing prescription, and we moved on. I was shocked to later receive a separate charge for an office visit based solely on that brief conversation. I am a relatively new patient and was not aware this was their billing practice. My previous doctor never charged me for this, so I will be returning to them as a patient. I also called the office for clarification, but unfortunately Dr. Abraham has not returned my call. In summary, if you have a minor medical condition that requires an annual prescription renewal, do not seek care at Rocky Hill Family Physicians.

Finding a quality PCP has been a real struggle for me in the past, but I have found my forever…read moremedical team! From Mary in reception to all of the wonderful nurses, I would love to thank you all personally-- oh and not to mention my new PCP-- Dr. Thurman! She is an absolute treasure! I couldn't be more pleased with my experience. Seriously, if you're considering a new practice or are in need of a physician consider Rocky Hill Family Physicians! They actually made me feel like family. Thank you all so much!

Staff was very helpful, waiting rooms were nice, besides the main one was in two different areas…read morebecause two different types of images needed. Just the normal stress of waiting on results. I liked that there is no canned music or tv in every room, ladies were visiting with each other, nice.

Quality of care exceeded my expectations. Every member of the staff was exceptional in their…read morecaregiving.

I had feet pain for more than 10 years. After trying every pain reliever it got worse. Finally I…read morefound this local clinic in Sevierville and thought I'd try it. The girls were extremely friendly with me. The foot doctor is amazing,he gave me injections and exercises that helped me. He suggested an insole pair that helped me immensely. Paperwork with suggestions were very helpful. If anything bothers me again I pray he keeps working there!!

Hubby's feet have been bothering him so he searched a place out and saw this had positive vibes…read more He said everyone there was very attentive, caring, and most important knowledgeable. He got an injection in both his feet which have helped with his pain.

Have been a patient here for several years..... I feel mixed about the long wait time and lack of…read morecomfort in the waiting area..... seems to be over booked these days.. keep in mind Dr is only one man...... good experience with the nurses and anesthesiologists..... Every one was tired...... over all Ok experience with good folks.

I wanted to share a concern about my experience during check-in for my procedure…read more When I arrived, I was informed by the front desk that I had a $45 copay. I explained that I was not told about this when my appointment was confirmed, and because I was coming in for a procedure, I did not bring cash or credit cards with me. The front desk staff member said she would speak with Dr. Edmunds. When she returned, she stated that if I could not pay the $45 copay, I would need to reschedule because the office is cracking down on collecting copays. She then asked if I could borrow the money from my driver. Thankfully, my driver was able to help me, but the situation was very frustrating and embarrassing. My concern is that I had already taken the day off work, followed the preparation instructions, fasted, arranged transportation, and showed up ready for my procedure. To be told at that point that my procedure could possibly be canceled over a $45 copay was very upsetting. I completely understand that offices have policies regarding copays and patient responsibility. However, if those policies are going to be strictly enforced, I believe patients should be informed ahead of time, especially before a scheduled procedure. A courtesy call or reminder letting the patient know the amount due at check-in would help avoid situations like this. I am not refusing to pay my copay, but I do feel the communication could have been handled better. Patients should not find out the day of a procedure, after fasting and making arrangements, that their appointment may be canceled due to a payment they were not made aware of in advance. I hope this concern can be reviewed so future patients are properly informed before their procedure day.

Leslie in scheduling called my doctors office and told them I said something I didn't say and…read moredestroyed a 30+ year relationship with my doctor and his staff! I had to cancel my test because I had no faith or trust in this facility or their staff! I felt confident they would violate HIPAA laws and that they had zero respect for their patients. I filed a complaint with Leslie's supervisor and she said it was just a big misunderstanding and that Leslie was just attempting to get my doctor's office to expedite the request. I said if you told me I was incompetent you would be last in line and certainly not first! She said did you say that?! I said NO! I love my doctor I would never speak badly about him or his staff! She said well I'm sure it was just Leslie trying to help you. The supervisor did nothing!!!!! I reached out to the director and he never returned "any" of my calls! Don't use this facility!!!

Came in here for an updated xray of my ankle. The staff was very friendly- very fast service, nice…read moreand clean facility. Also, Didn't have to wait too long to get back and get my xray done. Not busy at all. Quiet place- Would definetly recommend-

I came into this urgent care as a walk in last week. I had hurt my thumb. It was bruising and…read moreswelling quickly; and I wanted to check if it was broken. Everyone that helped me throughout the entire visit: Robin Alley, Semone, Laurie, Danielle and Dr Brittany Congress!! Everyone was so kind and helpful. X-rays were done. And, a couple of days later, someone from the office called to check how I was doing! I was pleasantly surprised with an urgent care that was not only thorough but kind as well. If you need medical help, this place won't let you down!!

DOT EXAM My experience has been and continues to be…read moreexcellent here when I need to renew my DOT. I was greeted by Dawn who is the on duty manager. She was very professional,helpful, and kind. My DOT physician was Dr Besola who was also very professional, helpful, and kind who made the whole process the easiest I ever have experienced. This is where you go for your DOT.

Excellent, educated treatment. The best pain clinic I have been to. Great staff, prompt…read moreappointments. I appreciate that they take the time to get to the roots of the pain. Dr. Igor S. Is personable & effective. Highly recommend!

this is the best pain management clinic ive been to. the doctors and staff are very nice , they…read moretruly care about their patients and do an amazing job! there is hardl a wait too! the most ive waited was maybe 10 minutes !!!! thats so exceptional and perfect for this kind of establishment. people need that kind of care, especially in pain and needing help right away. i highly recommend dr. igor. s. and dr. heather portor. such nice caring people. thank you for all youve done for me and my health. : ) jessica nash