Came in for my daughter because her fever came back. They were so kind and gentle with her. The…read morefront staff was also so kind and the wait wasnt long. The check in process is super easy. I would definitely recommend this place if you need some medical attention.

Great staff and very clean establishment! Very friendly and attentive to my 4 year old while having…read moreto visit on the 2nd day of vacation! Got us in and out in a breeze! The 2 working up front, (middle aged male and lady, maybe..in her 60's?) were absolutely phenomenal! Thanks for making us feel welcomed and taking time with my daughter to make it a great visit! Highly recommended facility whether you are a local or just visiting!

Dr Vaughn and his staff are amazing, any concerns I had about my self or my kids he answered…read morewithout hesitation even if they was silly! You get top of the line care even on a Saturday if you need to be seen! I can not ask for a better Dr then him I have seen him for the past 7 years! The labs, scans come back quick! My girls love them some Shelby (Dr. V's) nurse she is so sweet, nurturing and gentle with my kids. Vaughn is amazing with my girls also I had a baby in 22' I thought she had RSV he looked her and listened and said nope the flu type A swabbed her sure enough it was the flu and he made she had meds for it by the time we got to the pharmacy 8 mins down the road! He knows his stuff

Dr. Laura Purdom as my internal medicine has been my doctor more than 10 years and I cannot…read morerecommend her enough. Not only is she incredibly knowledgeable and intelligent, but she also shows great patience and compassion towards me during our appointments. Her attention to detail and thoroughness in her examination was excellent, making me feel confident in her abilities as a doctor. I am grateful to have found such a great healthcare provider and I highly recommend her to anyone in need of an internal medicine doctor. Thank you, Dr. Purdom, for your outstanding care and dedication to your patients.

I have been a patient of Dr. Regina Fields since 2008-2009. I think she is a very good doctor but…read morethe office staff is very unprofessional. Every year I go for a wellness visit and I plainly make my appointment for a wellness visit but yet they bill my insurance for a regular visit and charge me my co-pay. Now I have let this slide because when I talk to the billing dept they tell me there is no way they can change it for my insurance because the doctor used a specific billing code. I only go once a year for a checkup so I would rather pay the copay as to continue to argue over facts. Now this year was very different. When I made my appt I was told they have a new office and that the laboratory is not finished so my blood work would not be drawn on that day that the doctor would write me a script to have that done at the local hospital. But on the day of my visit Dr. Fields explains that I was told wrong she could have gotten blood work that morning. Well I could not because I had already had coffee and food so yes Dr. Fields did write me out something to have my blood work at a local Tennova Healthcare. Well they lost my blood work and test results and after a month I call to get it and no one could help me. I needed a refill on my thyroid meds but they kept telling me my results were not back. Instead of being helpful or trying to look my results I was told they did not have it. Long story short they did have them but it took 5 people and to finally ask for a Manager to get my results. So I let that slide too because I say to myself they have a new office, new computers, etc. But no, I got fooled again. They send me a bill in the mail a couple of weeks later saying I need to pay my copay because the credit card machine was not working that day I was in for my appt. My response is I should not have a co-pay because my visit was a wellness visit. After holding for some time the office staff told me Dr. Fields said they will not charge me for my office visit but I had to pay the copay. None of that made sense to me because my office visit is covered at 100% once a year for wellness checkups. My appointment was in Jan. 2014 and it is now almost May and I get a bill from the lab stating I owe money. After contacting my insurance company they explain the doctor did not code my visit as a wellness checkup so the customer rep with my insurance tries to contact the billing dept for Jefferson Family Physicians. Again another rude customer service rep who stated there was nothing she could do because the doctor put that code on there the day of my visit. I said you can look at my records. I am in that office once a year for a wellness. Why is it my fault your staff cannot do their job? I asked for a specific appointment and even made it my responsibility to make sure the blood work was sent to a lab that my insurance accepts. So I have did everything I needed to do to schedule and go to a appointment, get blood work done, make sure they have all required information but yet I am still stuck with 3 separate bills for one office visit that should have been covered at 100%. I am very disappointed with the customer service at this office and the attitude that it is not my problem it is yours. I am a young female who has no health problems so I can only imagine how the older people who cannot understand or are not able check up on invoices as I am because I am pretty sure they are getting overcharged. It is sad that you finally find a wonderful doctor but cannot go back because the office staff does not care to do their job or at least be helpful enough to realize or find a mistake on their behalf and fix it.

Just moved here from SC and having to establish health care in a new area is always a little scary…read more The staff here made it so easy and comfortable. I never felt rushed with Dr. Hancock and he really listened to me. My first visit was very thorough and I'm so glad to have found an awesome new doctor.

Great medical office, wonderful and warm experience from start to finish. Appreciate Staff taking…read moretime to go over the diagnosis clearly and treatment options. Was referred over by my general doctor and can see why. Highly recommended.

I've seen Dr Blake Melling for years. He's part of the HealthStar System in Morristown TN. The…read morestaff has always been very nice and friendly.

So I'm sure this a great place and I'm sure Dr. Sutherland is great as well; however, their…read morescheduling department is horrendous. First, I was trying to make arrangements to have Dr Sutherland be my regular provider. I contacted the office around May. I was told to fill out their initial paperwork and that they'd contact me to schedule an appointment. I turned in the documents immediately as I had wanted a July appointment. Nobody ever called me back so I called them mid-June early -July. They ignored the fact that they didn't get back to me to schedule an appointment and they said they couldn't get me in until late August early September. I made the appointment and made arrangements at my workplace so that I could go. The day before my appointment, they contacted me to tell me I'd have to reschedule. Though they had to cancel, they made no attempt to remedy the situation by working with my schedule. Also, the scheduler showed no compassion or remorse for the issue they had caused. If I rescheduled, I would have had to wait until November! That's almost 7 months from when I initially contacted the office. Needless to say, I cancelled the appointment and am seeking an office that's more personable and available.This was very disappointing especially since the reviews of this doctor seemed pretty good.

Excellent staff & Provider. I went in as the last patient of the day. The office assistant and the…read moreprovider were both kind and patient even though it was the end of the day. I really appreciated the kindness and caring nature of the staff on 5/16/2026.

I came in needing stitches. I was seen very quickly and Buddy the nurse practitioner was very…read morepleasant and upbeat. He was very efficient and walked me through the process and sewed me up in no time. I came in a stranger and left feeling like an old friend. the front desk staff was excellent and professional too. I highly recommend their services

As a content creator here in Gatlinburg The Gatlinburg Hussey, Facebook YouTube IG…read more I absolutely love this walk in clinic! .They're so sweet and i was in amd out in no time..She even helped me put my new Glucose Biosensir on . Plus remember, the hospital is in Sevierville..30 mins out

I had a good experience with this urgent care. The doctor and her staff were friendly. I was seen…read moreimmediately and treatment was reasonable. I am from out of state and they didn't take my insurance, but that is understandable.