We purchased a dishwasher from this location during a kitchen reno... unfortunately it was a few…read moreweeks before we finalized everything and finally installed it. After about two weeks of struggle with it (way too small for us) we reached out to try and exchange, but we were after the 30-day exchange period. Fortunately, the manager waived the 30-days and allowed us to exchange, and pay for an upgrade. This was not expected, but certainly appreciated.

Two months, two dishwashers, both defective. Unprofessional, rude management…read more This has been one of the most frustrating retail experiences I've had. We purchased our original dishwasher at the end of November from The Brick. After weeks of waiting, it was finally installed -- only to be discovered that the unit had physical drum damage and had to be removed. The installer was also unprofessional. A replacement dishwasher was purchased at the beginning of January. After additional delays, it was installed in mid-February -- and once again, the unit does not work. All indicator lights remain on and the dishwasher cannot be reset or powered down. In other words, two consecutive dishwashers, both non-functional, after over two months. What made this experience significantly worse was the conduct of the store manager, Jessie Castillo. During our discussion, she audibly laughed while I was speaking, repeatedly cut me off when I tried to ask questions or seek clarification, and consistently deflected responsibility instead of addressing the issue. The tone was dismissive and unprofessional, especially given the length and seriousness of the problem. At this point, this is not bad luck or a minor inconvenience -- it is a failure to supply working goods after an unreasonable delay. After two months, two failed installations, and dismissive treatment from management, confidence in this store is completely gone. I would strongly caution anyone considering major appliance purchases from this location. Between the delays, defective products, repeated installation failures, and poor handling by store management, this was an unacceptable experience from start to finish. This store had multiple opportunities to resolve this professionally and failed each time. I will not be returning and cannot recommend this location to anyone.

At Critelli's we received exceptional customer service from Junita Hammond. She was very…read moreknowledgeable and paid attention to every detail. She worked from the blueprints and helped us choose our dining room and living room furniture. The day we moved in, Junita, who was on her day off, arrived with the delivery staff and made sure everything was perfect. Thank you Junita for your exceptional customer service

We had a great experience at Critelli's and would highly recommend them. It started with an idea of…read morewhat I was looking for and then bombarding Julia with photos of styles, first wing chairs, then accent chairs, and finally dining chairs. She was patient, walked us through the entire showroom multiple times, provided us with alternatives if something wasn't on display in store, looked up specs and helped us make decisions on fabrics and finishes. From the first time we entered the store, right through to delivery we were impressed with the friendliness, flexibility and professionalism of the staff. We are so pleased with our choice and couldn't be happier with the quality, look and feel of our new pieces.

Very pleased with my time at the store. They were open at 9:00 and no appointment needed. I brought…read morein a 30 year old blind with all the header fasteners broken or missing from UV exposure. The solution was simple. Two magnets to be glued to the header piece and then attach to the steel blind mechanism. Voila.

I've not experienced ANY ISSUES with Better Shade whatsoever…read more Their sales rep John was extremely helpful, provided invaluable input, didn't try to 'upsell' and was a complete professional throughout the process. I felt absolutely no pressure whatsoever. But here's the kicker...... I initially had the Hunter Douglas rep through Costco give me an estimate. This will be hard to believe.......THE COST FOR SIMILAR SHADES (although not exact) was ENORMOUS! The delivery and installation was promised in than 3 weeks.......it was installed in less. The company manufactures your shades on site in St. Catharines. The installation by Jason was quick, easy and perfectly done. I'm very pleased with everything. As I said, it ain't an exact 'Apples to Apples' comparison but it is easily an 'Apples to Oranges' comparison and for me.......I LOVE ORANGES!