Absolutely HORRIBLE customer service. They refuse to stand by what they sell and refuse to work…read morewith you if you have an issue. I've bought many shoes from them over the years but the moment I had a problem (my daughter's Birkenstocks fell apart in less than 2 months) they absolutely refused to h

One of the workers kept following me yet when I needed help she didn't want to help. Told her what…read moreI needed and size and she walked away didn't say anything just circled the isles around me. She made me uncomfortable I stopped looking and went home.

Great quality in shoes! So many styles to pick from too! I only wish the one in NF didn't move out…read moreof our wall! Loved their shoes!!

This location of the Bass Store is a nice size. It has quite a bit of stock. I was in there the day…read morebefore Thanksgiving and asked what deal they had for Black Friday and the employee basically said the stock was already marked down and no further reduction will be applied. Later, I heard of a 25% discount on the thanksgiving and Black Friday so she obviously wasn't telling me the whole truth. Not nice. Later, I was trying on some shoes and this older salesman was spying on me and making fun of some of the things I was saying. I wasn't impressed. The prices seemed pretty high here.

They had men's shoes 2 pair for $100, displayed by size. The selection in size 11 was great and my…read morehusband got a pair of boat style shoes and a pair of black boot looking shoes to wear when he rides his Harley. One pair was $89 and one was $79, both for $100. Excellent quality and fit. We just hit it right!! Also got a pair of Sandals for $50. Both clerks were helpful.

Compact: Clarks Shoe store outlet. New section of mall…read more Expanded: I believe this is one of the new stores since the mall expanded. If not, I never noticed it before. Its in the newer section, and has a pretty big store (twice as large as the nearby Merrells). They had quite some selection and the prices are ok. For the styles I looked at there were plenty of sizes available as well, which is not always the case in outlet stores. They had some sales running when I was there and an employee mentioned they often have sales. Outlet parking and hours.

I always find the exact style of sneaker that I am looking for that is discontinued, sizes are easy…read moreto find and they're always pretty organized. David was great to talk to and let me know that I still had an unused birthday coupon in my account that I forgot about which saved me some money. Overall great

I remember when outlets used to be outlets. That is, the products they carried might be last years…read moreversions, might be discontinued, but they were always at discounted rates. These days, and not just Nike, outlets aren't even cheap anymore. It's easier and cheaper most of the time to just buy it online. Which is sad, because I still like the "old fashioned" experience of going into a store. Once in awhile you'll catch some deals. So it's not ALL bad... but they still have the Nike hoody that runs like $70 or so... which to me, isn't a deal at all. Prices, everywhere, continue to climb. Guess that's just the way it is these days.

Like others, have had incredible customer service here! Larry, John, the others: they take their…read moretime with each customer, listen to you, attempt to find solutions, make modifications to orthotics and OTC inserts. They stand behind what they sell, too.

Absolutely the best customer service experience I've had with any business in my entire life !!…read moreCan't say enough about how they took care of me and resolved my problems!! Go here and you won't be disappointed!!

I have shopped here for many years. Never again. The lady said I was dilly dallying. I said…read moreexcuse me. Three times she said it. Im the customer. Its my day off. And I was just going to needlessly buy sandals I dont really need. You not only lost my sale today but any future sales. And I will tell at least ten of my friends what happened.

Rude, insulting and unprofessional staff. Staff member…read moreShelly commented "What, you don't know how to write?" When I asked her to write her name on the business card she had offered me to contact the head office. She had refused to accept a size exchange from shoes I had purchased the previous day. These shoes were not worn, I had the receipt and packaging intact. On a previous visit I had an issue with rudeness and unprofessionalism from Madelyn the manager. Perhaps it is built into store policy and training. Word to the wise, If you buy shoes here make sure you don't ever need to exchange them or be prepared to endure abuse and insults when you return. Three times will not be the charm for me with this store. I have a useless pair of $100 running shoes.