Horrible experience and will not be going back. Went it and it was odd at 9am I was the only person…read morein the entire building I called weeks ago and they said they were fully booked out and only time I could get in and not a soul was there but me and 4 others who worked there. Got seen and did my X-rays got sat in the chair and seen the dentist. I was there to get my bottom dentures started. First off he comes in and ask if I want to pull my bottom teeth, I said yes pull them all I'd like to just finish what I started, then he proceeded to ask if I had top dentures.... At this point I'm confused so I move on. He told me we would need to get my insurance approval perfect great fine with that. Don't really have a choice, next He goes off and says let's just do the surgery pull all the bottom teeth then heal up then submit the request to approve my dentures. I said absolutely not. Get approved then do the extractions around the time the temporary dentures would be in so I had them to wear. So I could heal and eat. After that he agreed to do that but we would need to do a mold of my bottom teeth. So we go ahead and do so, in the process he brings this liquid mold half way down the hall to the room I was in proceeded to make the worst mess all over my face shirt and pants. I ask if there was anything I could use to clean up the mess he told me no that I needed to use what I could see and not dig through anything. No water to rinse my mouth nothing. After all that I go to talk about process and what it looked like because I know all places are different, receptionist and dentist both said they would numb my bottom jaw and do full extraction while awake. I said HELL NO. absolutely not. You are extracting my entire bottom jaw, wisdom teeth that are impacted coming in sideways and you wanna just "numb my jaw" while fully awake while you yank out everything. Nooooo. The dentist got all rude and started to refuse me a referral to an oral surgeon. I left. That was the worst customer service and dentist I've ever been too. Thankfully I have a few people I know who are dentist and they said oral surgery like I would need for my teeth being numb is extremely dangerous and no recommendation at all for the course of action. I will never be going here again.

If you are a veteran please do not go here. They couldn't care any less. Their VA rep does not…read morereturn any calls or emails. They do not submit any needed documents the VA requests. So disappointing to experience this type of care

Have been going back to Eastern Carolina Dental for about the last 10 months. We tried another…read more"chain" dental office here in Jacksonville, but are glad we're back at Eastern Carolina. Very helpful & friendly staff. Good at listening & problem solving.

I originally posted a month ago but took it down thinking I should give them another visit since…read morethis was a first occurrence. But, now today I receive a certified mailed letter (MIND YOU) that they are withdrawing from further care for my family's dental needs. So, my original comment will go back up and stay up and WILL NOT COME BACK DOWN AND YOU CAN SEE EVERYONE HOW THEY CAN BE. 4/29/2025 Post: Very unhappy with our services lately since Dr. Whitley has became part of their practice. He does not put the patient first. My daughter had an appt. yesterday and instead of him seeing her like we were originally scheduled after being rescheduled due to them because of spring break and they wanted off he let his secretary for billing (don't know her exact billet) see us instead and didn't even talk or speak to us after I had to jump through hoops after requesting off work the prior week and then rearranging my sons schedule so he can get my daughter and bring her to the clinic and me hurry and leave work to meet them there so I can talk with him about my daughters teeth and then he doesn't even see her or me. Very disappointing and disrespectful. Then the billing lady tells me that the part that I signed before that was $1100 for her teeth is now going to be $2000 and they wanted off to do it under the table and don't send it to the insurance company. Yeah. Okay. So, I have been going to this dental office since early 2000s and never ever got treated like this before. Believe me, me and my family will be looking for a new dental office and you and your family should be as well. Because, they are out to charge you for everything you got and not to help you at all. Believe that. Sad part is, I love the front staff. This letter informed us that our family's dental care would be withdrawn, the issue only involved my daughter and me. My two adult sons, one has different insurance, nor my other son, my husband, my innocent daughter, had anything to do with the matter. Eastern Carolina Dental, you've outdone yourselves.

I've been going here with my now 4 1/2 year old for two and a half years. This facility/staff are…read moreamazing. Dr.Futrell is kind and caring and explains everything to you. Best dentist I've had in 29 years. Mrs. Heather and Mrs. Ophelia are they sweetest people I have ever come a crossed. Always greeted with a smile, and a welcome back we've missed you. It's literally like going to your favorite aunt or uncles house. They will be greatly missed

Dr. Futrell came highly recommended to me from my orthodontist in Wilmington about 7 years ago…read more That orthodontist is one of the best in the state and he spoke very highly of Dr. Futrell and said I should try him to fix the problem I was having because he knew personally how good his work is. I had cavity that was drilled out improperly at my previous dentist and it was causing all sorts of issues for me. That was 7 years ago and I haven't seen anyone else since. I couldn't be happier with how thorough, professional, and friendly Dr. Futrell and his entire staff have been. He doesn't make you feel rushed even though you know he's very busy. I would recommend him to anyone. If you're searching for a dentist this is who you need.

Best Dentist office in town! The staff is very professional ! They remind me of all my appointments.read more

They are quick, and get you in at your appointment time. The hygienist I have is always…read moreinformative, kind and gentle. The place is clean and I like that they send out text and email reminders! It's a great place!

What an experience. For clarification, I visited their clinic twice, once for a painful broken…read moretooth, and later for a crown. When I went in for the broken tooth, the hygienist was fantastic, she's the only reason I am offering two stars, instead of a one-star review. When I went in for my crown, I don't know what the dentist (Dr Sipes) did but it was 100x more painful than the root canal (I got elsewhere). I begged the dentist to stop doing whatever was causing so much pain, but she said she would not. I was sobbing and felt victimized. There was nothing I could do. Once the crown was done, she said something along the lines of an apology. In truth, I was too traumatized to hear her words, I just wanted to go home. I paid my bill and left. Weeks later I get a call asking me to schedule a cleaning and other things. I told them I was not interested in coming back to their clinic because I had such a terrible experience. Today I get a bill in the mail, and a text message telling me that I owe them more money. Saying that the payment I made when I left the clinic after my crown "may have been off a little after insurance processed the claim". Seems fishy to me. I hope other patients have a better experience than I did.

I only offer two stars. Even though I loved my dentist and the staff I received horrible work…read more I had two crowns done here and both have failed in under two years of having them. My new dentist said it is due to improper fitting and now I have to get new ones that insurance will not cover because they only cover one within a five year period per tooth. When I contacted family dental, they said they have a two year warranty on their crowns, but only to cover broken or cracked crowns not decay underneath caused by ill fitting crowns. So now I have to pay completely out of pocket to get new crowns that fit correctly and that should have fit in the first place. Mind you I've had issues and tooth pain since getting these crowns and they always said there were no issues. Anyway save your money and go to a dentist who has good reviews on crowns! Don't double pay like I'm having to do! Again very nice people in office but crappy work!

Have been under their care for many years. Extremely friendly and professional staff, flexible with…read moreappointments and always call you back when needed. The dental care has been excellent with Dr. Scott and especially recently under Dr. Rachel Oglesby with some challenging dental issues with me. Stephen McCartney, M.D. FACS Cape Carteret

I recently had a couple visits to this dentist to address a long-needed cleaning and a couple…read morefillings. My recent experience was exceptional, especially when compared to my terrible experiences with the Jacksonville Aspen (with whom I had been a prior longstanding patient of). I needed to establish dental care local for me and my family, and this dentist was recommended by neighbors in the area. All of the dental staff have been welcoming, treat me with respect, and act as though I have been coming to them for years. I want to send a special shout out to both Kirsten and Jessica S for making this experience so positive. Thank you!

I was due for a cleaning and yelp brought me to this dental office. This dental office is pretty…read morebig! Very clean and nice. They even have a little play area for children which is nice. I've been in and out of this place a few times within a month because they found out one of my fillings was leaking. So I know my review is pretty accurate of how patients are treated. Front desk staff are good. They can be a little more welcoming in my opinion. One day they are smiling, the next -- not so much. So it's a hit or Miss for them. They're still great ladies! The first time I came, Danielle, the dental hygienist, did my cleaning and she was great! I loved her personality and she was educating me on some things about the teeth and how to read the X-ray. She even sent me a welcome card to my home and thanked me for trusting them with my care. That's the best gesture I ever received from any healthcare office!! I made sure my next cleaning is with her. That's how much I like her! Dr. Kim Morgan is my dentist and she is so kind and very knowledgeable. She explains everything that she does. When she re-did my filling, she made sure I was okays throughout the whole process. She shares her knowledge with me to make sure I have a better understanding of what's going on. She truly rocks! Kelli, the dental assistant is very sweet. She talks to me as well about life and/or dental things. She's very personable and she makes me very comfortable. This office is filled with an amazing staff and I am so glad I came here!!

This is just a sound business with good people at the helm. I've been going to this office for…read morealmost fifteen years at this point. I've seen multiple doctors for various issues and they've all been stellar. All the people in that office do the best job they can for everyone that walks in. Dr Tommy argued with me once, years ago, that something wrong with a crown must have been his fault because it's a metal crown and it would take Superman to chip a piece off it. I told him I was a Marine so it's probably my fault. He agreed, but replaced the crown anyway, which is still in tip top shape 12 years later, at no added expense. They take pride in their work. If you need a dentist for you or your family and you don't know what to choose, I'd bet a shiny nickel this place will suit your needs and then some.

I was able to book an emergency dental appointment with Swansboro Family Dentistry, and I'm so…read moregrateful I did. Dr. Darrah was absolutely incredible--calm, informative, and reassuring throughout the entire process. He clearly explained all of my options, and the extraction procedure itself was quick and completely painless. I felt genuinely comfortable and cared for the entire time. Jackie, the dental assistant, was wonderfully kind and supportive, and the front desk staff were thorough, friendly, and made navigating my insurance questions a breeze. I honestly can't believe how positive this experience was. Swansboro Family Dentistry is truly a hidden gem. While part of me wants to keep it that way, I think anyone in need of emergency dental care--or any dental work at all--deserves to know about this amazing team!

My RDH is Salena and she is a rockstar: kind,professional, engaging, friendly, knowledgeable. My…read moredentist today was Dr. Fickey. she treated my husband earlier in the month. Dr. Fickey is very knowledgeable, friendly, engaging. She explained the pathology of what's going on (periodontal disease) and the treatment. The proper referral was made. I'e been a patient for 2 years and will continue to do so. Mary Mollison, RN,CNS,NP-BC (R)