Can,t recommend this clinic or my cat,s doctor enough. Dr Martin is a wonderful vet, he did surgery…read moreon my cat Lily, he took the time and the patience to explain everything to me. He went out of his way giving me a price I could afford. Everyone at the clinic was really kind to me and Lily. I would not hesitate to recommend Dr Martin to anyone who needs care for their pets.

We took our dog here for the first year of her life before switching to Terra Nova Veterinary…read moreClinic because the staff here advised us into putting our dog through a surgery that turned out to be unneccessary. We knew that they cost almost double for routine things like vaccinations, but a friend who worked there told us that this is because they are the best vets in town with the best expertise, so we were willing to pay more. How wrong that turned out to be! Our dog seemed to be having some discomfort with her stomach, so we took her in and they gave her an x-ray, and said that she had a major blockage in her intestine and had to be operated on. The vet stressed that the surgery had to be done immediately or our dog would almost certainly die. We scraped together the $3,300 for the surgery from family and friends, and she underwent the procedure. Afterward the vet told us that it turned out she didn't have any blockage after all, and that it was just minor stomach discomfort that resolved on its own. While she was under the anesthetic they also spayed her, because they knew we wanted that eventually. When we got the bill, not only did they bill us the full charge for the emergency surgery (even though this was their mistake) but they also billed us a separate surgical fee, anesthetic fee, etc. for the spay surgery, which had been done concurrent with the blockage surgery. When we contested this, they were really unhelpful. They said they would keep our dog and not give her back until we payed for both surgeries. In the end we had to get a lawyer and pay her to negotiate the bill because they refused to admit that they had told us our dog needed the surgery at all. In the end we ended up paying $1,300, basically for a spay surgery (which should normally run about $400 tops), not including the cost of getting a lawyer just so we could get our dog back. They were completely unhelpful, infexible and made a difficult time even worse. We have never gone back and absolutely never will.

Not taking on new clients. Reception did not give me any time of day. Very frustrating as am…read moretrying to find a clinic for my shiz tzu puppy and all clinics called in the St. John's area thus far are saying the same response.

Not a great place at all. Staff doesn't give a crap about you or your pet. Management doesn't…read morecare. the vets turn over constantly.

Dr. Veitch is great with my dog. She has been looking after for about three years. She is very…read moreknowledgeable and always recommends treatments that work. But most of all she is very gentle with our dog and he responds very well to her. The staff at the clinic are very nice and get you in and out as fast as they can.

So, I will admit the care was lovely and they were great at sending pictures when my German…read moreshepherd was there, however, not only did they screw up the billing and not direct bill my insurance, but they then neglected to inform me and I found a charge over 1000 on my visa a week before Christmas. I understand mistakes happen but there was no apology, no notice and nothing done about it. Make sure you follow up on billing yourself because they certainly don't.

Summary: Took dog to…read morevet for UTI, advised of options. Chose to do extraction of urine for more accurate results and to prevent contamination. I was given medication to give dog, to calm her. Receptionist (vet assistant?) called before extraction appointment and thought it was for to catch the urine. Advised it wasn't, it was supposed to be for extraction. Came in for extraction appointment, different vet doing it, and advised not enough dose of medication given, a dog my size is usually given more, previous vet must have given lower dose and thought they could do it anyway, but they weren't there. Was not advised it would be a different vet. Had to rebook and buy more medication. Asked receptionist/assistant to confirm correct dose, as I did not want to keep drugging dog and buying more medication if not necessary. Receptionist/assistant said it should work, as that is dose normally given (yet, wasn't given previously). Bring dog to second appointment, still a different vet from original, dog so drugged she pees on floor. Receptionist/assistant takes her in, comes back and says dog has no pee left. Asked if I could give her water and come back, receptionist/assistant says no, it'll be too long a wait. Advises my vet quit (first time telling me this). Says they will call to see if they will continue with extraction or do something else, and get reassessed by new vet. Take dog home, at which point she immediately pees again without any water needed to be given. They did not contact me. No new appointment set. Dog drugged twice with nothing done. Charged for "consultation" plus medication. Nothing done, issue unresolved, vet quit and I was not notified. Total spent $242.10 for literally no reason. Still no contact, and no refund offered. Unprofessional, disorganized, would not recommend.

My dog just had surgery for bilateral luxating patellas and I have been extremely pleased with the…read morefollow-up care she has received, from regular phone check-ups to regular post op checks. Any worries or questions I have had were immediately addressed. I really believe that the staff care about their patients and want the best possible outcomes. Many thanks to the staff and especially Dr. Paul and Julee for all of their help!

This is just another rip off. I have a 17 year old dog, who is in great general health, other than…read moredental problems. After paying $300 for a check-up, this clinic recommended that all this dog's teeth be removed. This is a major surgery for a very senior dog probably in the last stages of her natural life, and I declined as I considered it as inflicting unnecessary suffering on my beloved old girl. I requested antibiotics and a pain killer for her. After a mere few days, she seemed her old self again. She thrived and certainly wasn't in pain. Then her prescription ran out. Back to the vet, another $300 spent, and good for another month. The vet refuses to offer refills on the prescription as they simply want to continue to rip us off- no concern whatsoever for this pets suffering. The attitude is 'you shouldn't have a pet' if you can't pay, which is extortion. They would willingly subject a senior dog to unnecessary surgery to get their $2 grand, all the while knowing it will probably kill her, or cause her last year to be one of extreme discomfort. This vet has not the slightest inkling of empathy or compassion for the pet and certainly none for a pet owner. Treat your clients fairly and they may come back. Learn good business practice. PS, Paradise Animal Hospital has poorly trained staff and vets as well, performed a botched kidney stone surgery on my Shih Tzu causing circulation problem and 3 additional surgeries. (His Penis had to be amputated) I took him to Bay Roberts Animal hospital where they saved his life. These scum charged us 4 thousand to nearly kill our beautiful dog. I forgive accidents, but I do not forgive overcharging and incompetence. Take your critter to Bay Roberts for the best possible care in Newfoundland that I know of...just my and my wife's opinion ...I know of no other place that is trustworthy. Please message and correct me if I am wrong.

I just moved to CBS not too long ago and when I asked around for vet recommendations an SPCA…read moreemployee told me to go see Dr. Harvey. Of course, not too long after that, one of my dogs broke his canine. Dr. Harvey was AMAZING! She and her staff went right in for the cuddles, made my dog feel like a million bucks AND they took great care of him without breaking the bank. I can't say thank you enough!

I'm disappointed to say that my experience at Paradise Animal Hospital (PAH) was extremely…read moreunprofessional. About a week after I brought my puppy to PAH for her first needle, she started vomiting. The bill for her treatment came to about $3700, and I was told that it may have been a stomach bug or possibly worms. Receiving an unexpected bill that size was daunting to say the least. When I asked for an itemized list of what was required I found flaws in the billing. For example, I was charged $200 in medication instead of the $19 that was actually needed. After speaking with my friends who also take their dogs to PAH about my bill, they asked if the clinic offered me the free month of pet insurance that they offer every customer of their clinic. They had not. When I called to ask why I wasn't offered pet insurance, I was told that it was a very unfortunate situation, and that Covid had made it hard to offer all customers the same standard of care. They told me the best they could do for me was to offer an apology. Pet insurance would have covered a substantial portion of my fees, and I found it hard to accept that Covid was interfering since they had time to shoot and post TikTok/Instagram videos of my dog (which they've since removed from their pages), but not offer the standard care that all other customers receive. After several emails back and forth, PAH offered to refund $1000 of my $3700 bill. After this, I stuck with PAH because I felt that my puppy received quality care from the vets who delivered her treatment during her emergency visit despite the poor communication and huge expenses. Changing clinics would be challenging given the backlog of patients caused by the pandemic at that time. However, I ran into more issues when I booked my puppy's appointment for a spay. When I first called, she was scheduled right away for her surgery. It was only after speaking to my friends who have puppies from the same litter and also go to PAH, that I learned they were all given appointments for blood work prior to their surgery and given information on fasting. After hearing this I called the clinic to ask about a bloodwork appointment and they insisted she didn't need an appointment. This didn't make sense to me given that the other puppies in her litter had also seen the vet a couple months earlier. I called back again. After three calls they realized they had indeed made a mistake and that my puppy did in fact need blood work prior to her operation. Had I not repeatedly inquired, I'm not sure if they would have gone ahead with the surgery or not. I have never written a review for a business before let alone a negative one, however after this experience I felt it was important to share what I went through. The fact that bolstering their social media presence was more of a priority than my dog's health is beyond concerning. To have it shrugged off, excused, and given a half hearted apology was insulting. A customer should not have to rely on friends and internet research to learn what the proper medical procedures are for their pet.

Best vet clinic in St. John's... professional, clean, fear free clinic... fantastic front staff,…read moreorganized, very modern. l would highly recommend it to anyone who loves their pets.

We picked up our kitty from newfound Siamese yesterday and we couldn't be happier. She is so cuddly…read moreand sweet, took to us immediately and settled in well. Slept with us in the bed all night and loves all of her toys!! Danielle, the breeder, has been nothing but a pleasure to work with. She is so passionate about her cats and the breed, educated and helpful throughout the whole process. She has kept us in the loop on our kitten with photos and progress information up until the day we picked her up and continues to help out! She really cares about the cats, their well-being and what forever homes they go to. Our kitten came with so much including food, litter etc. She even went the extra mile and gave us a frame with her baby photo in it & important dates about her. We are so happy to have the most perfect baby to love and we cannot recommend newfound Siamese cattery enough.

From the owner: Welcome to Newfound Cattery!…read more We are a family oriented Purebred Traditional & Colorpoint Siamese/Balinese breeder; one of the worlds oldest cat! We are responsible/reputable breeders who want to contribute to proper breed preservation for many more years to come with health being a top priority. We breed the four accepted Traditional Siamese colours (blue, lilac, chocolate, seal) as well as Tortie & red point. We also test each breeder for a long list of genetic disease. Enjoy our videos of these beauties growing, playing, vet visits, birthing, sleeping plus MORE! We are happy to answer any and all questions you may have.