Bank of Hawaii has long been loved as a major, and local, bank in Hawaii…read more I have been using FHB, another major bank in Hawaii, and I recently started using Bank of Hawaii. Compared to the bank I have been using for many years, the personal banker conditions are slightly looser, and you can easily consult about finance and trust. Also, there are a few Japanese people working as personal bankers, so it's reassuring. Of course, I'm used to FHB, which I've been using right after I moved to Hawaii, so I want to use both banks in the future. What I like about Bank of Hawaii is the Hawaiian-like lobby atmosphere. You can pass waiting time without getting bored because you can enjoy the interesting exhibitions and videos on display. It is not uncommon to see bankers with hair accessories such as hibiscus. When they say "Aloha" after concluding my business, I can't help but smile and return Aloha. I hope that you will continue to provide services that are typical of a local bank in Hawaii. Bank of Hawaiiは地元に根ざす銀行として長年ハワイの主要銀行として愛されて居ます。 残念ながら私はもう一つのハワイの大手ローカルFHBを利用しており、バンクオブハワイは最近から利用を始めました。 私が長年利用して居る銀行に比べると、パーソナルバンカー条件などは若干緩くてファイナンシャルやトラストについての相談も気軽に出来ます。 またパーソナルバンカーには日本人が数人居るので何かと心強いです。 もちろんハワイ移住直後から利用しているFHBも使い慣れているので今後はバンクオブハワイと二本立てて利用したいと思って居ます。 私がバンクオブハワイの好きなところはハワイらしいロビーの雰囲気です。 興味のある展示やビデオは待ち時間を退屈せずに過ごせます。 ハイビスカスなどのヘアーアクセサリーを付けた銀行員を良く見掛けるのもこの銀行の特色かも知れません。 手続きの後に「Aloha」と挨拶されると私も思わず笑顔でAlohaとお返しします。 これからもハワイのローカル銀行らしいサービスを提供して欲しいと願って居ます。

Writing this to commend Maria in safe deposit box area who assisted me today…read more To save us both time she asked whether my safe deposit box has always been here or was transferred from Chinatown branch. She then chose a huge folder and was able to find mine within seconds. Need to fill out a little form with name, date, box number and signature. Show ID and she asked if I needed a private room which I did not this time. Walked across tiny bridge into vault and did our double turnkey dance, then she asked if I wanted her to lift the box out for me and I happily said yes since it's kinda heavy. Maria set it on the table and told me to take my time. When pau, I replaced the box, took out my key and upon departure she asked if I needed parking validation. I asked how long was it for because I was going to run to Starbucks to get a coffee first and she said it's good for up to 2 hours max. That is nice to know in case I need to do other banking or grab coffee at Starbucks or lunch next time. She wished me a good day with a smile Mahalo Maria!

I can understand only 3 tellers and a few square feet can be stressful, but 0ne Star isn't…read morepossible. It's just a line , a person , and a receipt. In my years of going there , it can be slow which is why if I'm in a rush , need to multi task deposit and withdrawal- I'll go to an actual branch or be prepared that 20 people and 3 windows means it will take time and I will be patient. The staff deserve better because I have not once ever seen anything or any staff being disrespectful to me or anybody.

I came to this branch a few times because of the convenience, but every time I would come here, the…read moreservice was horrible. The teller is rude, lazy and gives off the "hate my job" vibe. I closed my account and opened at American savings bank across the parking lot.

We made an error sending money through Venmo, the receiver refused to refund our money. We made a…read morepolice report. Venmo was not much help. We contacted our bank, they pressured Venmo to refund the money. Venmo complied. We want to thank the staff at our branch for their help. They are the best. They are always courteous, security opens the door to enter. Old school banking, the best.

This branch is very convenient. There is usually a guard to open the door to the bank for u or…read morewatch that u r save at the atm. The bank tellers are courteous. I prefer the old set up with the desk walls for privacy but this branch offers so many positives. Large parking lot is especially great - a stall is always available.

I was having an issue that required me to sit down with Kay, who helps open accounts and also…read morehelped me at a teller station just days ago as well. Kay is an amazing staff member here that makes difficult transactions painless and simple. I am very appreciative she is able to help so much. After getting help from Kay, I went to the teller stations and was helped by Mel. Mel helped me quickly and professionally with a happy demeanor. I was very impressed with the professionalism and courtesy shown to me today by Kay and Mel. Thank you ladies.

Aloha. My loyalty to this bank ended in Indonesia, where they proved they don't give a damn about…read morecustomers abroad. Warning: Their fraud system is from the 1800s. After my account was compromised, they wouldn't verify me, denied me a supervisor, and demanded a letter. My Pony Express application is sarcastically pending. I was nearly homeless while a thief spent freely. Now, they've locked me out. How would a fraudster know my account's opening location? The bizarre, obstructive response feels deliberate--like they hold an allegiance to Trump over their own customers. The absolute worst. Stay away!

Thank you Manami San! She took care of an on going issue that wasn't resolved. I just mentioned it…read morein passing and she took the initiative to assist me! Very appreciative. Great omotenashi service!

The personal banker Jason is the worst. He will only speak to you if you're opening an account or…read moredoing a transaction that will benefit him and reach his goals. If you ever need servicing on your account, he will ignore numerous emails and phone calls. He had appointment slots available but canceled because he didn't want to service an account.

I like this credit union and I love this location. I'm so lucky it's just right down the street,…read moretoo. I can even stop at times or kahala mall or Foodland because everything is so close! I opened a Hawaiiusa account a long time ago because they were doing a promotion for teachers. I like that they offer things for teachers. This branch particularly has very nice tellers. The line can sometimes get long, but the tellers are fast and they're so friendly. They all seem to enjoy working here. I like the parking lot. I've never had to wait for a space. I don't have to pull a ticket like at the other downtown Hawaiiusa location, and I don't have to walk so far from my car to get to the doors like at the Ward location. I've never had issues with keeping my money here. I use the online site to check balances and transfer to other accounts. It's been a 10/10 experience using this bank and I would prefer to come to this location as opposed to all the other locations any day. They even have popcorn sometimes. I love popcorn.

25 year of regular banking here. This is the absolute worst financial institution to use if you…read moretransfer money. They had me set up micro transfers from them AND TO THEM AND IT STILL WOULDN'T TRANSFER. After 5 days of waiting for the multiple micro transfers and completing every thing they told me the transfer couldn't be done because of a 5k$ limit. Even the app creates difficulties when adding external accounts. It has a needless requirement for you to log in with a pc AFTER a secondary password text. The options I was given for a transfer over 5k was to spend 40$ for a bank wire or spend MORE time figuring out where to mail a cashiers check. I am taking option 3 and closing the account tomorrow for free. I wish I closed the account sooner and not wasted a week of time. I am positive I will be spending less time overall opening an account elsewhere with a more progressive bank.

I have a safe deposit box at this branch. I have been paying for this since I moved here. I…read moreforgot today is the first day of the month and there are tons of people waiting. This location has been remodeled.

The 5 stars are entirely for the excellent customer service I received from Rodney. We never…read morereceived our new debit cards from the bank so he suggested to have the cards mailed to the branch just on the safe side. Rodney took his time to walk us through the process and didn't seem to be bothered. He was so polite and smiling the whole time while helping us. All of the staff that have helped me in the past were all nice but Rodney is just super friendly!

I want to get a very big thank you to Ms Patty Moniz, Ms Holly and Mr Rory Chun. Upon finding out…read morewhat happened, they took immediate action and started taking the steps to correct things. Ms Moniz kept me in the loop the entire process, and continued to provide updates without me having to reach out and ask for a status. It's unfortunate that the situation happened as it could have been prevented very easily, but they did everything they could to correct that and I am very thankful. I also want to shoutout the kapolei branch as they were super quick, kind and helpful with providing me the form I needed. The ownership of the mistake and the thorough communication and correction afterwards speaks volumes of the leadership team and completely turned my experience around.

Beware! if you're making a mortgage loan, I worked with Myrna Mendoza, unfortunately terrible…read moreexperience. What they advertise on their website, rates and points are not the same when you sign the documents, even with exceptional Credit, I thought I was signing for a 1.5 point buy down,but when I reviewed it, it was at 1.8. Then they hired an appraiser that has no clue what he was doing, appraisal came back 90,000 dollars lower than what the house was worth two years ago. I ended up finding out the company of the appraiser,then found out he was a former realtor agent that now does appraisals. He suggested i hire a structural engineer due to some wear and tear on my home, we spent 2k on a professional engineer just for him to tell us that there was nothing wrong with our house.I think the bank and him are in business with each other.I spoke to my friend which is a mortgage broker, he said banks want the appraisal to come back lower, because they know how much the property is actually worth and if they can close at a lower price it will be a even lesser risk on their end. It's very sad and unfortunate that honest people put their trust in people like this for such a big life changing decision. So do yourself a favor and do not get a mortgage loan through this Credit Union.