This particular America saving bank in Kahala is very friendly. I have my safe deposit box here so…read morei come here once in awhile. The only downside is the parking is a challenge since there in a mall so very limited. Other than that i like banking here .

I always go to this bank since it's in my neighborhood. Parking is a challenge since Kahala Mall is…read moreusually always busy. The thing I don't like about this location is the guy that stands in front and asks customers what they want done. Like cash a check, do a deposit or whatever. I'm usually always doing a deposit, and he's always suggest I do it at their ATM. I always tell him "I prefer a human". Just gets annoying! Once I told him "Don't your employees want job security?" and his reply was "Don't worry, they have other things to do!" So irritating!!

Had account aver 10 years but ended up spent money on bank rather than making even a smallest…read moreinterest!

#Grateful central pacific bank happy holidays my landlordina highly recommends this Bank she has…read morebeen renting property for over 50 years she is grateful for the convenient parking and the amazing customer service I have been on the island for almost 4 years never leaving Paradise Mahalo for all the Aloha

Stuff is very nice every one are so friendly I really happy to be new member…read more Location is very convenient for me . I am glad and I want recommendations to every person in Honolulu no long line . Parking is good parking also attendant is helpful . I never heard this Hawaiian Financial federal credit union but now I will be happy be member .

Won't be back unless I have to This branch is small. No…read moreroom inside. Had to wait in the sun. Only two tellers to service customers. Second in line it took 20 minutes for me to get to the teller. The. person who help me was very slow. This transaction which usually takes three minutes at the Kalihi branch took ten minutes here When I walked out there was a line of four customers. The Kalihi Branch has room to stand inside in a air conditioned environment. Stay safe.

This brand new Territorial Savings Bank is located in the Ku'ono Marketplace along Waialae Ave,…read moreacross Kahala Mall. A very welcomed upgrade compared to the previous location one block away. There's plenty of parking. The inside is clean and cool. This is your typical neighborhood sized Territorial Savings Bank with just a few tellers at the window and the branch manager. The teller who helped me was friendly and efficient. No issues. Just a quick in and out. It's very convenient to get to, especially if you're heading out. You just take the off ramp before the freeway and the H-1 on-ramp is just on the same road, a couple of blocks away. Overall, all these Territorial Savings Banks are similar. Convenience is a strong factor for me in choosing which one to go to, and the Kahala branch is very convenient.

The staff there are very helpful with forms and stuff when needed. They explain everything in…read moredetail and I can really trust their best judgements with my account.

Recently visited the new Pearl Harbor Federal Credit Union location at the Hokua Tower at 1288 Ala…read moreMoana Blvd, #106. Assisted by Razzelle Sinclaire (PHFCU Notary) during my visit. She was very personable and extremely helpful. Highly recommend!

Joined PHFCU to be able to buy the consolidated movie tickets at a lower rate! It's such a deal…read more Currently, the group movie ticket price is $8.50 a ticket and if you go and see movies that are over 2 weeks in the theater you can use the tickets day time and night time. Even with all these reclining leather seat renovations, not including ward luxe theaters though there is probably an upgrade fee for this one! So if you're not one that has to see the movie right away you can save a ton by getting these tickets! Not sure for the regal tickets but the consolidated ones have no upcharge on top of the group movie ticket pass for the 2D theaters. Matinee prices are $14 ($5.50 saving per ticket) at consolidated theaters! Night prices are $16.75 ($8.25 savings per ticket) per adult. Thanks PHFCU for the savings!!!

I love that this branch is open on Saturdays, there's rarely any wait (even when there were COVID…read morelimitations on capacity)! The staff here has always been very friendly & professional... they're also very efficient, and can handle numerous transactions very quickly. Last but not least, I really appreciate having face-to-face tellers here, as opposed to the remote / upstairs tellers at their 2 downtown locations. Despite the fact that everyone is still wearing masks, it just seems more personable, and it's nice to have that live interaction...perhaps now more than ever! The only 2 downsides to this location are the very limited parking--which is rarely a problem, because everyone gets in & out so quickly--and no shared branching, even for members. That 2nd issue is sometimes a problem for me, as I belong to a couple of different credit unions, most of whom offer shared branch transactions at all of their locations. Great location, hours & customer service... doesn't get much better than that (though it would be 5 stars all the way if they had shared branching)!

Im still waiting for Aloha Pacific FCU to return my call, it's been two days. I accepted their…read moreoffer to be called back and not lose my place in line. It was a 2 minute wait but the last time it turned into a 15 minute wait, so I decided to get call back. That never happened. Poor follow-up.

You have 3 tellers with a line 10 deep. You have these others roaming around. Shouldn't they jump…read moreon a terminal and help alleviate the line rather than stand around and talk story?!

Business is temporarily located at Kaimuki Shopping Center on 3rd floor. Employees would come out…read moreto ask what you are here. They can help you at service desk or teller window. My friend was in line. Employee at teller window helped me get rid of $5.00 service charge due to inactivity on my savings account and deposited cash. Notary public is free to member and no need to make an appointment.

*Please think twice about doing any type of mortgage finance, esp. Re-finance with Territorial. I…read morerefinanced in 2011 and I regret it to this day. I was referred to Suzanne Terada ( she is now at the Aina Haina location) by my former boss. I was hesitant even after meeting with Suzanne. I just went with it since I trust my former boss who had retired from the DOE. Note: unless if you really want to refinance, please have the the manager sign some form or agreement that they will not sell your loan and have it remain local!! After I closed on my re-fi. my former boss refinanced her property and they had this agreement. Territorial did not sell my former boss' loans.!! Please consider getting your refinance elsewhere, it is not worth the stress!! After meeting with Suzanne, on getting the refi info. I was still hesitiant, she called me a few times and stated the reason, 1. remain local 2. my loan will stay at Territorial Savings and I will be dealing directly with them - considering the fact that my former boss referred me and that Suzanne mention these reasons, I thought why not so we went on with the re-finance. Reason for refi, to shorten the length of loan, to a 15 year loan. I even paid for my own closing cost. I just want to be mortage free. When I refi- my mortage payment would be low 900.00 now with the selling of the loan with the new lender with an escrow in shortage every year, my monthly payments are in the 1100.00. I never had so much stress in my entire life from this refinance. The week after, YES, my loan was sold. I don't mind if you sold to a lender after you screen them but you sold to any lender, just so you could make your money.!! On a side note, I didn't choose that lender I refinanced because I was hoping to do business with Territorial Savings and not any other lender. Shame on you Suzanne Terada & Territorial Savings Bank!! The lender that my loan was sold to, I've had issues since they sold to them. I couldn't get in touch with them, since their office is not local. I kept calling, leaving messages, since we are not on the same time zone, no one calls back in that department. To this day, the same issue with this lender. Within the 5 years, I met with many loan officers, but I just didn't want to pay closing cost over again. I guess I just have to SUCK it up for now. Based on experience, I really don't want you to go thru what I have been thru, please think twice. Don't say I didn't warn you. If my former boss had to get some agreement just so they don't sell her loan when she did her re-fi, really meant that they are going to sell your loan.!! Actually I don't think I can SUCK it up anymore, I am working on doing another refi- just so I don't have to deal with this lender ever again. Please say NO to Territorial Savings!! there are way better out there, and please Territorial, screen all your lenders before you sell. Please think of your (former) customers!! * & of course I was SUPER mad after hearing that my former boss had an agreement so they didn't sell her loan. One of the issues were insurance, this lender automatically will increase my policy every year and will add additional insurance coverage . I cleaned my junk mail and found out there is a settlement against this lender regarding this. & can you imagine trying to reach them regarding this issue? No one in the department answers calls or even return phone calls. YIKES!!

The Branch Manager, Sean, is Awesome! I remember when he…read morestarted at the Manoa branch. He is so helpful and friendly! He has such a positive attitude & so professional that i can see how he got promoted to branch manager! So deserving! I wish he was still at the Aina Haina branch so i could see him more often. He helped me when my daughter was going to study abroad in London and needed a bank statement showing her balance. She was leaving before i would get her statement in the mail & no one at the Aina Haina branch could help me. But i happened to be at Safeway & stopped in & to my delight Sean was there to helo me! He always has great customer service in trying to help the customer in any way he can. Such a "CAN DO" attitude! He should be training all the bank employees! You can tell his employees like him too since they are so positive too! Thanks a million Sean!!! Great job! PLEASE RECOGNIZE FOR HIS EXCEPTIONAL CUSTOMER SERVICE!!!