I went to Dr. Capener on two occasions. Once to have my ear worked on and the other time to be…read morechecked for cancer. I had fluid in my ear for over a month, he was able to treat the infection. This doctor is thorough, thinks outside the box and really cares about the quality of work. Dr. Capener listens and asks questions rather than jumping to conclusions. Another thing I liked about this doctor is that he will have you try preventative medicine. I really have not had any problems from the work he did. I was referred to him by several acquaintances. One had their hearing restored by him, another who had him help with their thyroid and others who had toncelitis. He is highly skilled and can handle complex problems but knows when patients need the care of a different specialty and will refer those patients for proper treatment by the specialist needed. After so many people recommended him, I tried him and really did have good results. Talk to him personally don't just take my word for it.

From the owner: Ear, Nose and Throat Specialists…read more Alpine Ear, Nose & Throat is an otolaryngologists' office located in Idaho Falls, ID and serving the surrounding areas. As a premier provider of comprehensive pediatric and adult ear, nose and throat care, our specialists alleviate medical conditions through advanced medical, diagnostic and surgical treatment.From minimally invasive office treatments to complicated surgical solutions, our doctors and staff take the time to answer all our patients' questions. We offer sinus solutions, care for tonsils and adenoids, throat, voice and swallowing solutions and more. Our care includes: Thyroid disorders Ear tubes and diseases Head and neck surgery Allergies Tonsils and adenoids Allergies Sleep apnea and snoringOur staff includes board-certified Mark Capener, M.D., He uses the latest treatments and technologies to ensure the highest quality of care for patients of all ages. For your convenience, we accept most major insurance plans. New patients and self-referrals welcome. Please call Alpine Ear Nose & Throat today to schedule an appointment.

I had a really bad otoplasty (ear pinning) experience with Dr. Lee. My ears stick out a lot and…read morethis has bothered me for my whole life, but due to the cost I had not been able to get them fixed. After a consultation with Dr. Lee, I decided to spend the money and I scheduled an appointment to have him perform "incisionless" otoplasty on each of my ears. This included placing one suture in the cartilage of each ear that was supposed to fold them in a way that reduced their prominence, for a charge of $4,500. On November 11, 2025, Dr. Lee performed the procedure and the results were terrible. I followed all of the post-treatment instructions, including constantly wearing a headband, but after two (very painful and virtually sleepless) days I removed the bandages and was very sad to see that my left ear looked the same as before, while my right ear looked deformed. The right ear was over-folded in the middle, with the antihelix (Y-shaped, raised cartilage in center of ear) bulging beyond the helix (outer rim of ear) and the top and bottom of the ear curved outward in a telephone shape. This was certainly a negative change, as it looked very unnatural, especially in comparison to my unchanged left ear. So the result of the procedure was no change to one ear and a negative change to the other. I believe this was a result of improper suture placement, with the left ear suture being too loose and the right ear suture being too tight. When I returned to his office a week later for a follow-up on November 18, it was clear to me that the procedure was not successful, but I tried to remain positive and hoped he might offer a reasonable solution. However, instead of acknowledging and taking responsibility for the poor result, he downplayed the asymmetry and said it would improve over time. We also discussed the possibility of adding another suture to my left ear, since it was unchanged, but he said this could not be done for at least three months. I left with the advice to pinch the antihelix of my left ear to encourage more of a fold and to massage the sutured area of my right ear to reduce that suture's effect, and to return to his office three weeks later for another follow-up. I followed this advice for two days, but massaging the right ear around the suture was very painful and it became clear that no amount of massage or time would actually correct its shape. I realized that the best course of action would be to promptly remove the suture that was deforming my right ear in order to undo what was done as much as possible, and at least have matching ears again. I asked Dr. Lee to remove the suture from my right ear and he did so on November 21. I believe that removing that suture fairly quickly (10 days after placement) saved my ear and allowed it to (mostly) return to its pre-sutured shape and position. It sticks out a little more than it did before because of the cartilage scarring, but it's obviously much more similar to my left ear now than it was before the suture was removed. Had that suture been left in for any longer, the return of that ear to its normal shape may not have been as complete, and I would currently have severely asymmetrical ears, with one being deformed, instead of the much more symmetrical and normal looking ears that I have (and had before the procedure). My ears are prominent, but otherwise normally shaped and symmetrical. Because of this, I don't think mine was a particularly difficult case and I expected to have at least a slight improvement from this procedure. I thought the price of $4,500 for a suture-only otoplasty was high, but after discussing the procedure during our consultation, I trusted Dr. Lee to do a good job and to treat me as he would want to be treated. I would have been satisfied with even a small improvement, but instead I experienced significant pain, distress over the worry of permanent deformity of my ear, and substantial financial cost, with no benefit and a slightly worse appearance than before the procedure. I feel that my expectations were reasonable and that the result was unacceptable. When I was back in his office for another follow-up on December 9, I requested a full refund of the $4,500.00 I paid for this procedure. He said he would consider a partial refund, but I did not receive or hear anything from him after I left his office. I made this request again by email and never received a reply. This whole experience hurt me financially and emotionally and I feel completely ripped off, but Dr. Lee did not seem to care. Trusting him was the worst mistake of my life and I really don't know how he can sleep at night. I hope this information will prevent someone else from making the same mistake.

Dr. Lee has been the most amazing doctor throughout my thyroidectomy and parathyroidectomy. He…read moretruly cares and listens to every concern. He takes time to be completely thorough from explaining the options and coarse of treatment to very gently removing bandages, steristrips and stitches. There's no better healthcare provider out there! His staff is equally amazing and are very compassionate.

After 3 rhinoplasty each one not unsuccessful, now it's not recommended for getting the needed…read moresuccessful results, due to minimal cartilage. After the unwelcome outcome I accepted that I will never be able to breathe through my right nostril. I then asked him if he could get rid of the stuffiness in my ears. Sure thing the good doctor says. Ear tubes are what is needed. Note: Dr Kevin Hanks never looked in my ears nor did Dr Kevin Hanks recommend a hearing test to find out what going on. He's the doctor right? Who am I to correct him, let alone seek a second opinion. I had been under the care of Dr Kevin Hanks for 3 years, I trusted him, why would he leave me without care after my surgery when an infection occurs in my left ear. I called to make the good doctor aware of my concerns. He ordered a MRI for my sinuses, along with ear drops. Called the good doctor to ask why the ear drops are not going into my ear drum, he told the receptionist to lay down for 20 minutes. Never did the good doctor nor his nurse talk to me. Huh I had to call him to get my results. The good doctor Kevin Hanks relays a message to his receptionist, saying that he saw no abnormal problems relating to the infection in my left ear. Of course he found nothing. The problem was with my ears not my nose. I had to get a second opinion and my insurance gave me a difficult run around to do so. It was recommended to go to a specialist in Boise, I'm in Pocatello 3 hours away. There I was given a hearing test and needed another surgery to undo the damage that the good doctor refused me. After the second percedure, by Doctor Van Der Graff (highly recommend) in Boise that I am finally able to hear. The not so good doctor Kevin Hanks is unreliable to personally talk with his patients when the patient has concerns. I do not recommend this doctor. Turn around and get another ENT!

I've been here for two purposes. Aesthetics and to have my tonsils out. The entire staff is very…read morenice. The ladies up front are always very welcoming and friendly. Kinzie is meticulous with the laser and I've loved my results. Dr Hanks removed my tonsils and the recovery went well and I'm so relieved at the results. The entire surgery process when very smooth and again the staff all along the way were great! I was taken very good care of!

I have never been treated so badly by a doctor's office staff in my life as when I tried to simply…read moreschedule an appointment with the doctor. First, the receptionist rudely demanded that we had better have a referal before she was willing to consider schedule an appointment. Then following doing this she called back a few days later and very rudely accused us of not paying a bill for an office call 15 years prior. Even though we could show documentation to her that our insurance paid for this visit she was very nasty and told us there was no way she would look at our documentaion or consider scheduling an appointment. I would not recommend anyone having to endure such a rude and insulting experience to simply schedule an appointment. We have had good relationships with all doctors and medical facilities in the area for ourselves and for our children. There are certainly several options available for ENTs and unless you enjoy being treated very badly and being falsely accused of not paying your bills then you might want to look elsewhere.

Grossly negligent, lied about experience and surgical ability. Paralyzed both vocal chords during a…read morethyroidectomy. Not an oncologist. Over reaching his bounds. Ruined my mothers life.

I've had an excellent experience with this office. Everyone has been friendly, professional, and…read moregenuinely cares about their patients. The care I've received has been outstanding, but what really sets them apart is how knowledgeable and helpful they are with military insurance and VA referrals. A special thank you to Tami. She went above and beyond to make sure my VA Referral for Services (RFS) was completed correctly and helped navigate my Tricare Retired insurance without any hassle. She was proactive, communicated every step of the way, and made what can be a complicated process incredibly easy. If you're a veteran, retiree, or anyone looking for an ENT office that provides exceptional care and truly understands the VA and military insurance process, I highly recommend this office.

Great bunch of Ladies here! They greet you with a smile when…read moreyou arrive. Sunny is a very considerate and caring Nurse Practitioner. Her assistant is awesome! It's just a really nice place to go for health care! Glad to grow old with these gals! I'm in good hands

This office is a COMPLETE train wreck. You cannot get a hold of a single person--ever. Their phone…read moresystem is a cruel joke: endless menus, dead ends, and not a single human voice on the other side. Honestly, why even have a phone number or staff if nobody ever answers? Might as well replace the phone with a brick--it would be just as useful. It's beyond frustrating and absolutely unacceptable. Patients deserve communication and accessibility, not a maze of voicemails and silence. Who wants a doctor you can't even reach? The whole setup screams incompetence and indifference. If you enjoy wasting your time and blood pressure skyrocketing, give them a call. If you value your sanity, RUN AND DONT LOOK BACK!!!!!