Specialties
One of the many things we care about is how we treat you, our Valued Customer. Our interests are not in a "quick sale" but to satisfy you. What is important is maintaining a lifelong relationship. Customer Service is more than a shallow slogan. For us, it's an art and a calling., We want you to have what you want and it's our job to assist you in getting it. We treat people well because we value good customer relations, not because it's good for our business.
We translate our good words into good deeds and policies. We prove this to you by the way we service your car; the loaner cars we make available while your car is in service; we help you get through the paperwork when you buy a car; we arrange financing; we do our best to get it right the first time. The real thing is, We Make It Easy for you to purchase the car you want.
History
Established in 1985.
Terry Ortynsky is a man with a very personal vision when it comes to the automotive world: that each of his dealerships be a place in which the customer is treated with the utmost respect, service, and professionalism in an atmosphere of warmth, quality, friendliness, and fun.
Terry feels a personal relationship with each of the people who come through the doors, and every member of the staff is a representative of Terry's relationship with his customers.
The focus on developing this relationship transforms the car buying experience from impersonal to helpful, professional, and pleasant (which puts customers at ease). Terry's way of treating customers includes making it easy for people to do business with us. We work hard to make it easy for customers to make his or her buying decision, go through the paper work, and get fast and efficient service.
Meet the Business Owner: Terry O.
When Terry serves customers, he is more a consultant in their decision-making process than he is a salesperson. First, he comes to understand what motivates their buying decision - what are they after and why? Next, with his understanding of the inventory, he is able to locate the best possible match between the customer's desires and our offering. Then Terry works with the customer so he or she can better understand the decision they are making. Finally, if the person buys a vehicle, Terry makes it easy for him or her to go through the paperwork. (All of this is done without pressure, maneuvering the customer, or any other manipulative sales techniques). Fairness, truth, and total professionalism are values that tare united with friendship. Terry is a skilled, and accomplished pro and a good neighbor.