I have been a customer of Hillmuth as long as I've been driving (17 long years ha ha) but they've…read morealways treated my family and I well and delivered excellent customer service as well as stellar mechanical work. My dad has brought his cars to this location before Hillmuth bought it from Ramos. He continues to take his car to Hillmuth because of their consistency, honesty, and efficiency. I moved to California and the last time I had my car serviced here was in 2009. Flash forward to 2014 when I moved home. My husband would do my oil changes and add air to my tires and he even attempted to change my brake pads. He's been busy at work and I thought I will just take my car down the street (see review about Brentwood Automotive). I decided to take my car back to the county (we currently live in Baltimore city) and was so happy I did. Mike and Terry both were so helpful, patient, and answered all questions I had. They didn't sound annoyed when I had no clue about my car and had to call and ask my husband. Sorry, I am old school I don't know much about cars nor do I want to so I appreciate straight shooters and not being taken advantage of by mechanics who just see an easy opportunity to upsell and charge me for things my car doesn't need. After the fiasco I experienced elsewhere I wanted to make sure my car was 'ok' and also was concerned about a nagging tire pressure light that kept blinking. They diagnosed the issue and we decided not to replace the sensor at this time. My husband took his car there and had some maintenance to catch up on. They always call and let you know exactly what needs to be done, what should be done, and you decide whether or not to proceed. They were open with us and we decided to go with about $ 1500 worth of work all of which seemed necessary and vital to extending the life of his vehicle. They also sent a technician to pick me up from my parents house when was car was ready. Such a nice service and a great staff. I can't say enough how wonderful it is to have a trusted automotive shop and I look forward to becoming a Howard County resident again and being closer to the good folks at Hilmuth.

I had a mixed experience with this shop and want to be fair in my assessment…read more On one hand the technical work was excellent. I brought my 2022 Honda Insight in for a fuel injector issue and the team handled the actual repair perfectly. The car is running smoothly again and the turnaround time was reasonable. If you are looking for quality mechanical work they clearly know what they are doing. However I am frustrated by the lack of guidance regarding warranty coverage. This car is still well within its 5 year or 60000 mile powertrain warranty and fuel injectors are typically covered under that or the emissions warranty. Since this was a major repair cost I wish the shop had recognized the warranty status and advised me to visit a dealership before proceeding with the out of pocket expense. I appreciate the good repair work but I would have valued a bit more professional transparency regarding my manufacturer coverage options. If you go here just make sure you have checked your own warranty status first.