Dr Rowley is a wonderful and sincere doctor. He explains everything fully and answers any questions…read moreor concerns you have before moving on to the next patient. He is a person as well as a doctor and always treats me as a person first then his patient. Could not ask for anymore more in a doctor...the best cardiologist ever

I waited on the phone for over 50 minutes for a prescription refill with Dr. Michael Ross,…read morecardiologist. They have way too many patients, and they are unable to handle a caseload. I found this to be true in requesting appointments with Dr. Cordero as well. Luckily, I can go elsewhere and not limited by my insurance. Both doctors were okay, but seem to be overwhelmed.

Dupage Medical Group has always been my provider and I've never had a problem prior to the Duly…read moremerger. All Duly doctors are in my network from Blue Cross. Duly knows this and in fact charges me the in network fee at the time of the appointment which I promptly pay. Recently, Blue Cross has started saying that my doctors are out of network. They say that it is because Duly has provided incorrect information and needs to correct it. Duly's response to me is that they have done nothing wrong. File a complaint with the insurance company. I have probably spent 10 hours of my waning life on this. It almost seems like somebody made a big bonus slashing the back office expenses for the next hedge fund sale. I guess that trying hard to return Ill gotten insurance proceeds would also have a deleterious impact on net operating income for that next hedge fund sale. I am writing this for 3 reasons: 1. I would actually like some help with this from the company for a change. 2. If there is something systematic in this, there may be many other old codgers who have been paying too much (as I did before I noticed what was going on) because they thought Duly was the same old Dupage Medical Group who they had come to trust. 3. Next hedge fund: Look very closely at how much you'll have to spend to rebuild the decimated back office or refund improper billings. Further, if anyone else is experiencing this in network/out of network phenomenon with Duly, one of the Duly miscues that Blue Cross mentioned to me is that they had a mismatching Federal Tax ID for my doctor. The ID on the billing did not match the Federal Tax ID which Duly had given to Blue Cross. If they don't match, I'm told that Blue Cross considers it out of network. This "might" be an honest mistake with a merger. Saying it is the patient's problem is unconscionable.

Dr. Nora is. a must see for your cardiology needs. His bed side manner is second to none. He…read morelistens, advises, directs, and makes sure you will be well on your way to good health. He will give you the facts of life in a professional way and more importantly he follows up with you. I have been a patient for several years and will continue to be.

This doctor was just amazing, and she put me at ease after speaking with her for a few minutes…read more Nobody wants to go to a cardiologist but if you ever need one this doctor will take great care to make sure you understand everything, she informs you about. Her office staff treated me like an old friend and put me at ease also, with their professionalism and genuine concern for my health. I would trust her with my life if I needed to do so, yes that good.

kind and attentive sstaff especially mattie the doctor…read more offered several treatments for my condition

Staff is friendly and doctor took the time to explain my condition. He answered my questions and…read moredidnt rush.

Showed up to this location bc the one on Roosevelt & Summit was "closed" (?). We were greeted by a…read morelady that assured us that walk ins are welcome but since there are no appointments available, they could not see us. IOW, walk ins are not really a thing for them. Also, they display the "CLOSED" sign so people that have an appointment do not sign in again. Not sure if they understand the use of such sign. No alternatives offered or humanity for that matter. I wish I hadn't bothered to even think of going there.

The food is beyond horrible!!! I ordered the chicken Piccata. It was so overcooked and dry I sent…read moreit back and ordered a cheese sandwich, that they got wrong. Can't make a cheese sandwich? No salt on an omelet, that was a cheese omelet with no cheese. Be ready for a food experience like no other. You've been warned! The bed was comfortable and the nurses were great.

This is the third time I had a horrible E.R. experience at Advocate Good Samaritan Hospital. I was…read moretreated very bad. Nobody would give me a blanket, even though they saw me shivering. They left my legs dangling from the bed and did not offer to prop them up. They were monitoring my heart, which I didn't need. One nurse in particular, Michelle, said I couldn't get up to use the rest room. She placed my medical equipment behind me, so that I couldn't get up. She was a real snot and not professional at all. Finally, I had to pull at the equipment myself just so that I could go to the bathroom. Then, the worse part is that the doctor misdiagnosed my condition ... said I had the start of blood clots and they needed to keep me their for a few days. I had enough, so I checked myself out of the hospital. Next day I went to the E.R. at Central DuPage Hospital. HUGE difference in how I was treated. I had warm blankets, a great bed, and was attended to very well. Found out I did not have the onset of blood clots. I am home now and doing very well, thanks to CDH!

Apparently Duly Health and Care is now charging patients who send messages to doctors via the…read morepatient portal (My Chart). Previously this service was free but now they are charging. Ridiculous to pay a hefty charge for a question that the doctor probably took a minute to answer. Didn't receive any notification that this change was taking effect or never would have sent a question. EDIT: I did a Google search and found this: "While most MyChart messages will remain free, replies that require medical expertise and more than five minutes of your provider's time may be billed, as we do for other medical services. If a MyChart message is billable, we will first bill your insurance provider, as we do for all other medical services."

No insurance department. Representatives with little insurance knowledge had to answer the calls,…read moreand patients can't get the answer. Doctor office doesn't even know if she/he accepts a specific insurance plan. Unlike other medical systems who list the names of accepted insurance policies, Duly only lists categories under each insurance company, and patients/representatives/even the doctor's office itself have to guess if an insurance policy is accepted. Insurance company wants me to double check with the doctor's office, supposedly there should be two way communication that each side can confirm. How ridiculous! Manage your organization better!!!! I've heard that their billing department is horrible too - not surprised

I have been seeing Dr. John Cahill for years, he is so caring and professional with his patients…read moreand listens to you . He is always friendly and really cares about you . He always takes time to explain any results or any questions I might have. He is the best.

I went for a routine physical - Dr ordered heart monitor because she felt my heartbeat was…read moreirregular even when the EKG showed nothing. Its my heart, so I'm ok with whatever needs to be done, right? I would assume that it would be covered by my insurance since the cardiologist was within the Advocate network. It was not, so make sure you check with your insurance company before agreeing to ANY medical visit. You'll need the "code" to give to your insurance company, so good luck obtaining that from Advocate beforehand. It cost me $1500 for assuming, so it was partially my fault.