Very friendly and attentive staff. Feels very clean. They have always gotten me in and out quickly…read more They run right on schedule. I get my results back the same day.

**Complaint Regarding Dr. Krupa Patel and Methodist Richardson Renner Gastroenterology**…read more My name is Chelsea Edwards, and I am submitting this complaint regarding my treatment and subsequent dismissal as a patient by Dr. Krupa Patel at Methodist Richardson Renner Gastroenterology. I have been a highly complex gastrointestinal patient under the care of this practice since approximately September 2024. My medical history includes significant gastrointestinal disease and multiple major abdominal surgeries, making continuity of care especially important. Due to the complexity of my medical condition, I have relied heavily on specialty gastroenterology care for ongoing management and treatment. Approximately six to eight months ago, I had a difficult encounter with a nurse practitioner within the practice. During that interaction, there was a disagreement, and I expressed my intention to file a complaint with the Board of Nursing regarding my concerns about that encounter. Following discussions with upper-level management within the practice, a decision was made that I would no longer see that specific nurse practitioner. However, I was specifically informed that I could remain a patient of Dr. Krupa Patel and continue receiving care through the practice. Following that incident, I had no further conflicts, confrontations, or negative interactions with Dr. Patel. In fact, I did not see or speak with Dr. Patel after that event. There were no discussions regarding concerns about my behavior, no warnings, no requests for a behavioral agreement, and no indication that my relationship with Dr. Patel was in jeopardy. In recent months, my health began to decline. I developed worsening esophageal symptoms and believed I required an esophageal dilation, a procedure I have needed in the past. As my symptoms worsened, I repeatedly contacted the office seeking assistance. Numerous telephone calls were made to the practice, and multiple portal messages were sent. These communications should be documented within the medical record and communication system. During this time, I repeatedly sought help but felt I was given inconsistent information and delayed responses. Despite my efforts, I was unable to obtain timely intervention for my worsening condition. What is most troubling to me is that I never personally spoke with Dr. Patel regarding my concerns. I was never given an opportunity to discuss my symptoms directly with her, nor was I informed that my status as a patient was under review. Instead, while actively seeking medical care for a worsening illness, I was abruptly informed that I had been discharged from the practice. If the physician truly believed that the therapeutic relationship had become irreparably damaged months earlier, I question why that determination was not made at that time. The practice had every opportunity to formally discharge me following the earlier disagreement involving the nurse practitioner. Instead, management specifically chose to keep me under Dr. Patel's care. It was only after I became ill and began requesting evaluation and treatment that I was suddenly dismissed from the practice. I am also confused by the language contained within the discharge notice. The letter reportedly stated that Dr. Patel would continue to provide emergency care for a period of 30 days. If my conduct was truly so problematic that dismissal was necessary, then it seems contradictory that the physician would still agree to provide emergency medical services during that transition period. This raises legitimate questions regarding the actual basis for the dismissal. Equally concerning is that I never received proper notice of the discharge in a timely manner. I was actively attempting to obtain medical care while unaware that the practice had terminated the physician-patient relationship. As a result, I was left without access to the specialist who had been managing my complex gastrointestinal conditions and was forced to seek alternative care during a period of medical instability. I fully understand that physicians generally have the legal right to terminate a physician-patient relationship when done appropriately and in accordance with professional standards. However, my concern is not merely that I was discharged. My concern is the timing, circumstances, and manner in which it occurred. As a medically complex patient experiencing active symptoms, I felt abandoned during a period when I was seeking necessary medical treatment. To this day, I cannot identify any interaction between Dr. Patel and myself that would justify such an abrupt decision. We had no personal conflict, no hostile encounters, and no discussions suggesting that she no longer wished to serve as my physician. Because of this, I am left with the impression that the decision may have been influenced by information or opinions unrelated to my direct interactions with Dr. Patel rather than based upon her own experiences with me as a patie

I love Dr. Dean. She's amazing. Everyone associated with Methodist that I've encountered are…read moreawesome folks.

"The Forgotten Patient" Worse hospital ever for the "I…read moreforgot you were here" people. Not just one time but for over five-six hours. I begged all that time "Can I please have some water?" I had the IV line (two the first sticks one "blew" a vein, blood was just pouring) inserted but no IV fluids bag installed. My veins were collapsing because I was DEHYDRATED! Never got fluids of any kind the entire time. I came in by ambulance and had an immediate CAT scan but the dye or contrast didn't go in my veins but collected at the puncture site causing a massive painful red/purple/blue lump. The size of a lemon. The nurse grabbed some sticky bandage as tight as possible but that caused the lump to break into THREE huge painful lumps and my entire arm swelled. After hours and hours I realized if I wanted the basic needs of human being food and water, even sleep I needed to go home this was basic care which I couldn't get at this hospital. If something was wrong I figured 5-6 hours after one test was long enough or, unless they were truly cruel just did not care. That was so hard to believe so I must be fine. Definitely forgotten! I asked before I left if they would call with the CAT scan results "Absolutely!" Never got that call either! What did I get from Richardson Methodist? Massive bruising from blown veins, missed veins, vein, blowout contrast lumps, other arm collapsed veins (could I be DEHYDRATED! hint!) and extreme depression knowing I'm not worth their time. More tortuous than helpful. No fluids, diagnosis, recommendations, doctor, test result, medications, bloodwork (can you be charged for an IV if they never attached the IV fluid bag?) no physical exam of any kind, nothing. Going to a hospital like this when you're alone is like going to court without a lawyer! No-one to help and stand up for you and you end up being a "forgotten patient" Interesting fact, this is becoming a "phenomenon" in the medical world, coming in alone by ambulance, put in a room, might've been seen and had a test, then forgotten! I was shocked. That's what happened to me!! "Forgotten patient" is real! Even when it's a very slow time it still happens. Like "hot car" baby death, parents just forget they're there. So I guess make sure you're never alone! "Forgotten Patient" is real and it is terrible.

I had a great experience in their full and part time behavioral health program while I was dealing…read morewith some issues. They were so supportive and helpful, even tried to help me out of a situation I was living in with a toxic person. They saw things I didn't, which helped me later on, as they documented on my behalf. Ashleigh and crew are the most endearing social workers I've ever known. To those struggling - Social workers here will help you, and this hospital realizes it supersedes psychologists by FAR. If you're in an acute struggle, or feel your current therapy isn't enough or at all, I encourage you to try one of the programs here. If you can swing it, the 5 day program is the place to start. You can always bump down. I can't say enough about this place.

Scary care. Scary place. Sent me home twice with inracranial hypotension. Substandard skilled…read morenursing. Took 4 hours to get an iv started. I fiked a complaint. Took 4 months for them to write to me to tell me my care was acceptable.

I feel as though they were practically useless. I came in for a cyst on my knee and they did…read morenothing. They didn't even have a brace to give me and told me to go to Walmart. Like why would I pay for one when you guys should have them here so that my insurance could cover it. I feel like they just wanted me in and out.

This drives me crazy it's not just this location but pretty much every medical office. You arrive,…read morethey make you jump through hoops, fill out paperwork which they should already have because they should be part of BSW, nobody else here & you wait forever in the lobby. They finally ask you back, the medical asst asks you all the same questions you just answered on the paperwork! Why do you have to answer it all again? Then they move you to another room & you wait! Why do they does this to patients? Staff & Dr very nice sure they have no control over check-in process but is very frustrating!

I've been using Baylor Family Medical for 20 years now for issues great and small. This was my…read moreannual visit but to their new building. It is much larger than the old North Garland facility with what looks to be an emergency center in part of the building. After circling one time to get my bearings of where the clinic area was located I entered. I should say the reason I've stayed with Baylor all these years is personal, friendly service and diagnostic advanced care. So it was good to know progress and growth had not dampened those attributes, but as one should expect- made positive strides in my opinion to advance both service and care with a bit more speed. Being employed in tech I immediately appreciate their use of new "stuff", from the Phone app to the gear they employ for even my simple checkup. Nothing like speed when your waiting on the numbers! Service- It's a big place but after determining where clinic was from the entryway shingle, I was greeted warmly and escorted to the area where my new doctor served. Short wait- very good first visit with "new" Dr- some diagnostic tech and I'm done. While I was out in under 1 hr, even with a meet/greet the new doctor, I felt very good about the visit and Baylor. This was a Friday the 13th visit but I had some lab results on Saturday via the Baylor app and full results with Doctor recommendations Sunday evening. Pleased to say the least - 5/5!

My husband and I have been going to BSW for approximately four years. Our first attending doctor…read moremoved a few months ago. My new doctor is Dr. Figel who is also my husband's doctor. My issue with BSW is their Urgent Care clinic. Instead of seeing a doctor for my reoccurring UTI, I was attended by a nurse practioner. The meds she prescribed was for only the symptoms. Needless to say, a few days later, I wound up at the emergency room at an urgent care. I still have another three days on meds. If in three days there's no improvement, Ill be back to BSW ER.

I'm one of those people that rushes to get a covid test anytime I feel even a smidgen of weirdness…read more Today, I felt fatigued and sore, so I rushed to find a place for a rapid Covid test. I found Total Men's and they had plenty of appointments available. Once I arrived, I was seen promptly and received my results within 30 minutes. I get a ton of covid tests (better to be safe than sorry, right!?) and this was one of my best experiences. Highly recommend this spot for all your health and medical needs!

I suggest for anyone else who has had Total Men's unnecessarily force you to pay for a visit to…read morereceive a standard prescription refill to report Total Men's to the Texas Medical Board. Corporate gave me a credit once after they admitted the doctor at the Addison location did not have to see me so quickly after the previous visit. Now this location is following the same deceptive and greedy practices.

Dr. Perijoc is the absolute best, to the point that we didn't hesitate to stay with her practice…read morewhen she went to a concierge practice. If you are wanting someone who sees you within 5 minutes of walking in the door, spends 5 minutes with you and writes you a prescription, you may not be a good fit for this practice. Dr. Perijoc spends time with you, asks a lot of questions and runs tests to determine what going on with you. She writes prescriptions when needed, but she also addresses prevention and suggests supplements to keep you from needing prescriptions. Her knowledge is extensive and she works hard to ensure that you are not put into a box as many providers are forced to do when they have to see so many patients per day to be able to actually make a living. But if you are looking for a quality provider, she is the best we have ever seen. She is careful with your health and works to not over or under treat any condition. I am glad we finally slowed down enough to put our health and that of our kids first. We all see her and all are healthier for it!

The doctor does not do what they say in ordering bloodwork. For me they ordered more than what I…read moreexpected and asked for a specific price on and then sent me an huge bill. Have not been back.

I was admitted to the psychiatric portion of this hospital with little education or awareness given…read moreto me beforehand. I went in and came out so much worse, and with debt I did not consent to. The things I saw in the ward were hugely detrimental to my mental health and I had a doctor who threatened to keep me in the ward longer for requesting to be discharged on the weekend as my assigned psychiatrist was away on vacation. He said he would put on my file I threatened to harm my family, I reported him to the social worker. Do not seek medical attention for suicidal ideation at this facility, it was one of the worst decisions of my life. I just wanted resources and options as being low income it is difficult to find mental health services for a reasonable price. They charged my insurance 22k for 6 days, many of which could've been avoided had my assigned psychiatrist been available. They drug you on SSRIs and anxiety medication and think group activities will somehow help you. Instead they make you realize how broken our healthcare system is. Supposedly this is a non profit but they didn't work with me at all on payments as they changed their policy after I sent in my paperwork and required me to pay more than I could afford. Only light in that ward were my nurse Dolly and ny social worker. Only decent people I came across who were not desensitized.

Most horrible experience ever. I left my 29 year old son in a wheelchair there. They assured me…read morethey would check on him every 8 to ten minutes and that he would be in great hands. He was not ! They called a day and a half later saying he was being care flighted to the hospital and I could meet him there, no more info. When I get to the hospital I find out he had fallen because his knees where tore up and he had been given 4 doses of a medicine he was having an adverse reaction to. You would think after two doses they should have known after all there the professionals. My son could have died! When he came to, he also said the little time he spent there was a nightmare he will never forget.

The facility is very nice as is the staff, that's where it ends. I had two injections in my lower…read moreback approximately 2 months apart. I paid ~$750 each time and met my deductible. After getting the first injection, I never received a bill for anything else. Fast forward 9 months after my second injection and I received a bill for ~$2,200! Same injection, same exact procedure yet I was billed for the 2nd procedure and not the 1st. Mind you, both times I paid my $750, I was assured I didn't owe anything else. After looking over the "itemized" charges for the 2nd bill (still waiting on the first) I saw they charged insurance $40,000 for the "operating room"! That's not a misprint, 40K for what was literally a 2 minute procedure which is also documented since they send a text to your designated driver when the procedure starts and when it's over. Emminent is a physician owned hospital so be careful, they are unethical and not trustworthy. I wouldn't care if I could barely walk and they were the last hospital on earth, I wouldn't give them another dime. There are multiple people I have recently recommended this hospital to for similar problems as mine but after receiving this bill I'll be sure to tell them to steer clear and use another physician and/or "surgery" center. Proceed at your own risk.

Travelled 800 miles for a procedure at this facility, having been in medical field for many years…read moreand around many hospitals for different procedures.. hands down the very best experience, from check in to surgery everyone was truly what healthcare professionals should be... not to mention the anesthesiologist was the best! I'll be seeing them again in a few weeks!

Just started with Dr. Nathan Nguyen in October. 2nd visit today. He remembered me and my wife. He's…read morealways positive and smiling (at least his eyes; but he's masked). Answered all my questions and even called the pharmacy for me to straighten out an issue. Positive, professional and addressed all my questions!

Excellent Dr. NGUYEN, NATHAN compassionate and friendly. He is explains everything - Very…read moreattentive, and does not rush through a visit.