So My father passed away. My family wanted a beautiful service…read more .Several things went wrong. I expected a traditional funeral. Brenda and Allen were kind and tried to fix the issues. I edited this review because I had originally left a very bad review with details on all the things that went wrong.

Our experience with Dillow-Taylor was very professional & personable, until everything was all over…read more& we left & came back home to Va. We paid for & were assured that his grave marker would be placed & they would send us photos when it was done. I will say that this happened during 2020, however, it's now Dec. 2022 & still they have not followed up with the marker or photos. I have called several times & still I have not received the promised photos to show that the marker has in deed been placed. Very disappointed.

Three years ago in July, our family lost our Mom. Anthony made us all feel so comfortable and well…read moretaken care of. The staff all took care of us so well. Just two weeks ago, we lost our Dad. Once again, I found myself looking for Anthony and would be able to breathe deep! He again looked out for all of us and helped us make decisions for a second time. The quality of care for our loved parents, the care he gave us as a family guiding us through another huge generational loss and grief, was extremely of greatest value to us! If I lived locally, I would have desired Anthony provide service to my family as well.

My father passed away early November and we had the viewing on November 20. When it came to…read morePlanning services for him we were not emotionally prepared. As soon as we walked in the people there welcomed us and gave their condolences for our loss. They were very helpful, listened, were patient and very attentive with our decisions and needs for the service. We never had any problems and if there was any miscommunication or questions it was always cleared right away. Their support and kindness throughout the two days of service was so incredible and very heartfelt and warming to my family and I . I appreciate them so much they did a fantastic job .

Great service. They treated our military family with such care. Beautiful building with updated lookread more

From the owner: Kingsport's Newest Locally Owned and Operated Funeral Home is available to serve your families…read moreneeds 24 hours a day/seven days a week/365 days a year with the utmost care and compassion during life's most difficult time. Our caring and professional staff are dedicated to serve your family as if it were a member of our own family.

My rating is below zero because it looks like we got took. My mother paid off a burial plot and…read more crypt for Tri -Cities Memory Gardens and does not get either. She was taken for all that money. And then could not even use it. It was a joke. And they did not even give the money back. What a terrible way to treat elderly people. And how awful to find out when you have someone to bury. This place needs to be sued big time.

The owners are failing to honor the prepaid obligations of family's who have paid in full of…read moreservices and fixtures even when presented with contracts and receipts. They claim they have not received assignment of the trust fund. They do offer the charge family's 100% of the full current retail rates as consideration for their fraudulent mismanagement of their trust. The disrespect they are showing family's during their time of grief is criminal. Judge j Ronnie Greer needs to engage to bring remedy to the public who has been harmed as a result of the mismanaged foreclosure.

They have provided the most wonderful experience and have been so kind during such a difficult…read moretime. They handled my father's arrangements in 2002 and my mother in 2019. Al and his team were exceptional and go above and beyond with every single detail. There are not enough words to express my family's appreciation!