I cannot say how grateful I am to the kind staff. This is a business that has customer service,…read moreprofessionalism and sincerity in spades. They are by far the best in town.

My brother passed away suddenly and my family definitely wasn't prepared for the cost or…read moreoverwhelming exhaustion of trying to navigate the funeral process. I know that everyone has a different way of dealing with grief and lots of different views about funeral arrangements. Tri-State is the most amazing place in my opinion. They were very kind, thoughtful and respectful. They never tried to upscale any of our decisions to charge us more money and even explained that I would be receiving a $300 discount that I had no idea existed. On top of that they were well over $2000 cheaper than any other place in the area for exactly the same services. No one wants to have to deal with funeral arrangements but the fact is that everyone will have to one day. I will definitely use Tri-State for ALL future funeral arrangements and would recommend them for anyone else who wants a reasonable price for a sad but unavoidable event.

I'm only giving 2 stars because Mr. Lane's service was expectational if it wasn't for him this…read morewould have been a 1 star review. I'll start by saying this funeral home was chosen by our cousin who lives in Texarkana. Our father passed away on Thanksgiving Day 2021 by Friday noon Lyles Funeral Home already had his body and had started the embalming process. I had to come down from Dallas Friday to assist my cousin with the arrangements. Mr. Lyles and Ms. Virginia were the first people we spoke with regarding pricing, choosing the casket, choosing a date for the funeral etc. They provided a statement of funeral services and goods and pretty much said we'll see you all next Friday. Nothing was explained in detail, no expectations etc. I say this because this was my first time EVER planning a funeral and I would have assumed as professional they would have guided us through this process by being a little more detailed and thorough. Monday I reached out to the life insurance provided because again I wasn't sure what to expect, they provided me with all details regarding my dads policies and sent paperwork over for me to fill out. This is when the shit show began. We started having back and forth conversations with Ms. Viriginia and Mr. Lyles regarding the services, payments, documents that needed to be signed etc. The level of incompetence and shear lack of empathy for the family was unreal. I had to drive back to down to Texarkana 3 hour trip each way a day before the viewing the ensure they were PAID and to get papers notarized. When we got to the funeral home we were greeted by Ms. Virginia with "Do ya'll have the balance"? Well good afternoon to you as well. Mr. Lyles never showed up to notarize this oh so important document. They don't take credit or debit card payments so we had to run around looking for a bank that would allow us to do a cash advance after Ms. Virginia again had called Mr. Lyles stating "They only got $1000", it wasn't that we didn't have the money to fully pay the balance but we didn't come with cash. During this same meeting Thursday I was reassured NUMEROUS times that we would have military representation at the funeral and the only thing we got was a wrinkled, un-steamed, unprofessionally folded flag that was draped on my fathers casket. I'm very disappointed as my father served to protect our country and deserved to have that honor. I WOULD NEVER NEVER NEVER RECOMMECOND ANYONE TO USE THIS FUNERAL HOME. Mr. Lane on the other hand was very welcoming, very caring and it showed in everything he did from the first meeting that Friday after my fathers death to the preparation of my dad's body and for that Mr. Lane I'll be forever grateful for YOUR services.

The level of service that I and my family received for the recent funeral of a loved one exceeded…read moreall expectation. With one day's notice, Mr. Jones and his awesome staff beautifully prepared our loved ones body for our final goodbyes. Having been disappointed with the lack of organization and professionalism of another local funeral home, we took a leap of faith in choosing Jones. Thank God we did. To say that they were all genuinely sympathetic and patient with us during such a difficult time is an understatement. I live in GA and would probably be buried in IN upon my death, but I am so impressed with Jones that I am confident that any additional cost would be worthwhile to have Jones handle my final remains. In a world where good customer service barely has a pulse, I am so grateful when my expectations are exceeded. I highly recommend the services of this mortuary if and when it is needed.

From the owner: Do you need help planning a funeral or memorial service? Driven by a commitment to honesty,…read moreaffordability, and reasonable accommodations, you and your family can rely on the compassionate services offered at Jones-Stuart Mortuary, Inc. in Texarkana, AR. This trusted funeral home is led by a skilled team that is dedicated to guiding families through these difficult times. With a rich history that dates back to 1914, you can count on this funeral home to provide the services you need to honor the life of your loved one. From selecting caskets to determining the location of burials, their talented funeral director will guide you in planning the perfect arrangements. You can also take the future stress out of the decision-making process for your loved ones by taking advantage of pre-planning options. When the time comes to select a funeral home, celebrate the life of your loved one at Jones-Stuart Mortuary. Call them today at (870) 774-4133 or visit them online for more information.

Unorganized and unprofessional. Do not bring your loved one here. Once you sign a contract with one…read moreof the racist funeral directors you will never hear or see from him again till the viewing unless you call millions of times. Why is that a problem ?...it is because they lack communication within the funeral home and nobody will know what's going on with your loved one but the director. I took my mothers clothes to her to be dressed at 2 pm the day before her viewing and they looked at it and accepted it . It wasn't till the next day that the director calls saying the dress did not work . David Blanton was rude and smug when speaking with me in person when I asked why they accepted the dress if she couldn't wear it . His response was "they didn't know" with an eye role . This is something that should be communicated but they do not care . Mr. Fuquia, the owner, yelled when I expressed the heartbreak and disappointment with the funeral home and said oh well cut the check . (I have this recorded) I would strongly advise you to seek the services of a professional funeral home instead .