Easy Transaction Yet Very Concerning Behavior
I was disappointed by my experience after completing two separate real estate transactions through Joellen Newton with Texas American Title Company. My home closed first, followed shortly thereafter by my boyfriend's home. While both closings were completed successfully, what occurred afterward raised concerns about professionalism and appropriate boundaries.
Following the closings, the employee began communicating with my boyfriend through text in a manner that was personal rather than professional, asking him to take her to dinner and offer hang outs that were highly inappropriate. This occurred despite her being aware that we were in a committed relationship and excited to move in together. The communication continued beyond what seemed necessary for any legitimate closing-related purposes and gave the impression that the relationship had shifted from professional to personal.
What I found especially concerning was the level of involvement AFTER the transactions were complete, including making a special trip to assist him with obtaining cash and a money order. Whether intended as a courtesy or otherwise, it appeared unusual and well beyond the type of service I would expect from a title company employee after a closing has concluded.
While the transaction itself was handled efficiently, professionalism does not end when the paperwork is signed. Clients trust title companies with significant financial transactions and personal information, and they should be able to expect clear professional boundaries before, during, and after closing. Unfortunately, my experience left me that these expectations were not met. read more