I had to call four times and speak to four different people who didn't really speak a ton of…read moreEnglish to cancel my debit card that I had lost. I actually spoke with a supervisor, and she told me there was nothing she could do for me, that I "had to go through the automated system". I explained to her that I actually had my card number, expiration date, and security code, my SS#, birthdate and everything she needed to validate me, but she said she could do anything for me. It is difficult when you lose something that is valuable and just want to turn off the ability to use the card, but are continually told there is nothing they can do. I had been very pleased with everything that Eastman had done for us previously, but this lack of customer service has me second guessing my decisions.

We love Rhonda! Super nice and answered all my questions. Made me feel welcome and comfortable…read more Great deal.

First Bank and Trust of East Texas has been my hometown bank for almost a year. I'm either in the…read moreretail branch or the drive-thru several times per week. Chrissy is the nicest employee they have and I look forward to visiting with her each time I have minute to stop in the branch. I've been able to support all of my personal and commercial banking needs through TB&T. The application is robust and able to handle dozens of banking tasks

They use to be a lot better but a lot of staff has changed and they are terrible to deal with!…read moreFirst about 3 years ago I went to the bathroom and left my kids (12, 10, & 9) sitting in the lobby. I was only 20 feet from them, and for whatever reason one of the tellers came and was trying to discipline them and told them they could not have a sucker!! I was gone for only 3 minutes and could still hear in the lobby. I could here them giggling but they were not loud. It was just really awkward and uncalled for at a bank! A first grader knows more math than the mortgage department! Way too long to explain, but just avoid doing business here. You will regret it if you do.

I have banked with these folks for over 15 years and I have never had any issues with them. Always…read morevery friendly staff, great service. To the lady saying she will never use them again, I say: you can't blame the bank for your card getting stolen. Not their fault. I like them a lot and they always are able to assist me in any banking I need to take care of.

Everytime I come to this chase the employees are cold and useless. I tried to make a deposit that…read moreive made 100 times and some blonde Karen type refused. It was made out to me!! Stay away from this Chase, it sucks! Lousy parking, lousy employees!

Great banking lane for commercial customers, never a wait and they don't mind me rolling up up my…read morebike. Friendly service for a retail bank

This is a great local bank, super friendly staff that's treats you good compared to the national…read moreretail banks that charge you just to talk to a human, I think Chase started charging you when you walk through the front door, they installed debit card readers

We've had good experiences with East Texas Professional Credit Union in the past -- great car loan…read morerates and friendly in-person service. Unfortunately, our recent experiences have been very disappointing. First, we were told we had to drive five hours to a branch in person to initiate a rollover. When we got there, we learned that wasn't true at all. All we needed to do was initiate it through our brokerage account directly. We weren't given that information up front, so the trip was a complete waste of time. Second, when we did proceed with the rollover check, it was mishandled. The check was sent without the account number, got rejected, and then was deposited into our regular account with a stop payment fee charged to us. It took more than two weeks and multiple inquiries to get that fee refunded. And when the refund finally came through, it wasn't even deposited into the correct account. Throughout this whole process, there was no communication, no explanation, and no apology. Finally, when we tried to make a principal-only payment on our vehicle loan, the service was just as poor. We were told it couldn't be done until the following week because of ACH, even though the funds were clearly available in our account. The representative promised to call us back multiple times but never followed through. We always had to chase her down, and every time we did, we were just given another excuse. Between being given misinformation, wasting time and travel, mishandling our money, refunding fees incorrectly, and failing to communicate, we've lost a lot of trust in this credit union. This whole experience has made us consider leaving ETPCU altogether. I hope they take accountability and improve, because this level of service is unacceptable.

I am a local business owner, and my experience trying to coordinate basic account services here was…read morefraught with unnecessary hurdles and a lack of professional follow-through. Instead of providing solutions, I was met with "red tape" and outdated procedures that felt more like gatekeeping than banking. There was a significant lack of clear communication regarding requirements, leading to a "runaround" that wasted valuable time during my business transition. No one really seems to know what's what and what's going on in this institution. In an era where efficiency and digital integration are standard, this institution feels stuck in a "manual" mindset that is not conducive to growth or modern entrepreneurship. I have since moved my business and personal accounts to a different institution that actually values my time and understands the needs of a scaling professional. they also nickel and dime you on everything. Since I am moving out of their Service area, they waived the fee of closing my account within a month. Bottom line: If you are a business owner looking for a streamlined, supportive banking partner, look elsewhere. They are more focused on finding reasons why they "can't" help you than finding ways they can.

Some of the people can be helpful but most peopl their awful. I wouldn't keep a dime here. Most…read moreare inconvenienced by their jobs. If you are looking to finance go anywhere else . Save yourself the headache and the dealer receipt of his kickbacks.

I've been a customer here for over five years and yet they refuse to cash any of my checks without…read morea five day business hold, doesn't matter how large or small the check is or how many deposits you've gotten there or how good your history is with them. They will beat you around the bush and do nothing but waste your time on every level. I've never experienced this with a bank and frankly it's the worst business practice i've ever dealt with, considering they won't give me my FEDERAL GOVERNMENT ISSUED CHECK. I'm more excited to close my account and never put another penny in than I am to get the money that i've been waiting for that made all of my bills late. The ladies are very nice though, i've never had any problems with kindness from the staff. The company procedures is where my issues lie, and whoever has been in charge for the past two years is possibly the most out of touch individual in east texas. Just don't waste your time if you don't want to have to wait over a week every time you get paid to even have a chance to see YOUR MONEY.

Working with with this bank for my mortgage has been such a headache. My closing has been delayed…read moretwice. I was supposed to close on 7/16, then it was changed to 7/17. After I already gave the rental unit notice that I will be vacating with my closing date 7/15. Assuming I would be out by 7/18. Turn over rental by Sunday. Now closing maybe 7/21 and not even cleared on that or even gotten any update back. Now I'm in such a jam, because closing delayed once again. I get this process is not simple. But, I felt as If we been thrown around from down payment amount went from 18k to 20k ... 20k to 25k ... 32k and now 34k... , to closing date, and God no telling what else. While the underwriters are enjoying their weekend with their family. Meanwhile, my family is scrambling to figure out where can we stay, where can we move our stuff, etc Who cares about anyone else family right ! As long as they enjoy their weekend.

My experience with this lender was disappointing. I believe important loan terms and costs changed…read moreduring my transaction without the level of written disclosure and communication I expected. After attempting to resolve my concerns directly through the company's complaint process, I was unable to reach a satisfactory resolution. As a result, I have submitted my concerns to the appropriate regulatory agencies for independent review. I strongly recommend that future borrowers carefully compare every disclosure they receive, ask questions about any changes, and keep complete records throughout the loan process.

If I could rate Community Bank lower, I would. My father-in-law passed away on November 9th, and…read morealmost immediately, the bank returned his October Social Security payment. Social Security confirmed that, because he was alive in October, the bank had no legal grounds to withhold or return that payment. However, Community Bank insisted that they had received a notification from the SSA--yet the SSA hadn't even been informed of his passing at that point. After considerable effort, we spoke with Ty Gibson, who provided no help and merely cited "bank policy" as the reason. Even our local Social Security office admitted they frequently see this exact issue with Community Bank. The same thing happened when my mother-in-law passed eight years ago, and eventually, they had to issue us a check after much back and forth. This situation raises serious concerns: 1) How did the bank find out before the SSA? 2) Why was the payment returned for a period when my father-in-law was still alive? 3) Why does Community Bank persist with this practice when they know it's wrong? In short: AVOID Community Bank. Their handling of sensitive matters is unprofessional and unacceptable.

I have been banking here since the 90s. In addition to credit cards and personal loans, I have…read morebought two houses and three cars through them. Yesterday, I was accused of not being the owner of my own account when I tried to make deposit. This was after showing the teller my drivers license, after saying my social and account number, and after listing the names other members connected with the account. NONE of that information was even necessary considering I was adding funds to the account, not taking them away! I'm sick of Eastman's awful customer service and I will be taking my business elsewhere when I move out of state next year. I used to work in banking - please train your new tellers to treat your customers better!

Horrible customer service! Unbelievable how they charge you overdraft charges when your available…read morebalance is hundreds if dollars more than charge presented. After several phone calls and emails and visits to branch there has been nobody explain it to me yet.