I am a teenager and came alone to open a new account and Leah Rodriguez was amazing in every way…read morepossible. She explained things in a perfect way to understand, was helpful in so many ways, and was welcoming! I was a little nervous coming to a bank alone for the first time but the staff and Leah made me feel so at home and comfortable

Our father, who was a member of the credit union for over 30 years, enlisted someone to help write…read morechecks for him on his account after he became ill. My sibling presented it to the bank prior to our father's passing, with the person who was authorized to write checks. This individual had to provide his identification and sign a form in front of one of the banking professionals. The banking professional assured my brother that the form he was signing designated him as the beneficiary of our father's account. Since the check writer was not a relative, my brother believed he was doing the right thing. Our father has since passed away, and the check writer has closed the account with over $100,000. My brother reached out on several occasions to the banking professional. After four weeks, she called and acted as if she knew nothing about his signing of the document or even knowing him prior to our father's passing. My brother reminded her that he was in her office and that she had also signed the document. At this point, it has become a legal matter, and we will do all that we can to recover our father's account. This is a shady practice, with this individual being in the Galveston area. Shame on you. Glenda Quinonez!!!

Great service. Friendly and Knowledgeable. very welcoming. Made the experience for my husband…read moreand myself enjoyable. Would gladly recommend to others

Got a title loan from Mily today. I % recommend getting a loan from this place!!!! She was AWESOME…read moreand so friendly.

Do not use this company. I paid in full and they have done zero work. They do not answer the phone…read moreor respond to texts once they have your money. I am currently trying to get a refund and they are completely dodging me. Avoid at all costs.

Don't walk! Run!!!!!To get your maximum refund today with Mr.Lequinton. He was a great help when it…read morecame to any questions or concerns I had. Him and his team got me the maximum refund in just days time with no hassle! I am so grateful to have a easy tax season with the help from Exquisite Tax! I will be using them from here on out! Thank you Again Mr.Lequinton

Was super frustrated with going around trying to find affordable insurance and when chalon helped…read moreme out it was like a miracle she was able to quote me an affordable quote , Thank you so much highly recommend this place to anyone who needs affordable insurance

If I have to describe customer service in one word that would be WOW. I mean this in a positive…read moreway. Great customer service from the manager and agent, very knowledgeable, patient, very efficient, and most i got a great deal on my full coverage insurance. Thank so much for your service. I will definitely recommend Freeway insurance.

First, let me say I joined Navy Federal Credit Union because I felt that they were more customer…read moreoriented than say, Chase Bank. I purchased a used car from them in 2024 and paid it off. I applied for and was given pre-approval to purchase a used car. The rate was 6.49%. I ended up purchasing a new vehicle. I then called Navy Federal credit Union, and asked to have my interest rate adjusted accordingly. I spoke to three different people three different times and was told there was nothing they could do. I called again this past Friday on April 25, 2025 and spoke with two people. The first person I spoke with was reasonable and transferred my call to a supervisor named Robert the last name provided. I told Robert I was disappointed with Navy Federal Credit Union unwillingness too communicate with me in good faith. I didn't say to him "your people could have said to me if I change the terms of the loan, i.e., the number of months financed why wouldn't they modify the loan?" Robert said he would change the interest rate. Based on my recollection of the conversation, he agreed to change the rate from 6.49% to 3% with a 36 month finance plan. I waited to get the revised loan agreement/promissory note and it arrived on yesterday, Monday, April 28, 2025. Unfortunately, it had the terms of the original loan. I called back to Navy Federal Credit Union and asked to speak with a supervisor again. I spoke again with Robert who may or may not have remembered our conversation from three days prior. He said according to the notes, the interest rate should be 3.9% and not 3%. Since according to them, all calls are recorded I asked for a copy of the recorded conversation. I was told I could get a printed transcript and not the actual recording. Having worked in the Legal field for a long time I know that in depositions people are afforded the opportunity to make revisions to the document. I've expressed my concern that without hearing the tape I was left to the mercy of whomever was transcribing from the recording. And, that the transcription may not be inaccurate representation of what was said. This experience caused me to look back at my previous loan with Navy Federal Credit Union. I discovered their business model is not as beneficial to its customers as one would like to believe! Their model does not allow principal payments! Safe for instance you have a loan and you make a $10,000 payment to reduce the amount owed. That amount of money is spread out as if you were making multiple monthly payments. The monthly payments have interest calculated into them, therefore the consumer is not saving as much as they could. Reducing the principle saves the consumer the most amount of money. I strongly encourage everyone to listen closely to the word choice that banking officials use. These people are highly trained to intentionally mislead customers by redirecting you with words that do not answer specific questions, and lead you down the path that distracts you from your initial interest. From what I've seen most banking institutions employee similar tactics to maximize their profits, leaving the customer, unaware that they could've saved the money! As of this moment, I have not received the revised promissory note with the new terms. GN3

I went in to make a deposit the customer service representative was very friendly and…read moreknowledgeable. I love the extra step of security I'm so happy that I'm currently in the process of moving to a city that have a NFCU bank. I love Navy Federal!!!

Who likes shopping for car insurance? Not me. So when I got in touch with the guys at Affordable…read moreInsurance of Texas, I was happily surprised that they took care of EVERYTHING!! They found me the best rate, sent me an email, presented payment options, and took my payment. Done! So easy and so convenient. No hassle. No comparing rates. No talking to different companies. It was the easiest process. And so appreciated!! Thank you, Saif! I'll be returning for all my insurance needs!

zero customer service. they received the refund amount for over three months and did not even…read moreinform me. it is over a month and i have not been given a check or credit to my acc as promosed by sherry. the check is in the mail story is such an old story... they are still using the same line. so far i have not received any credit.

Your employer is excellent I love her professionalism and she is always friendly and she answers…read moreall of my question I never had a problem with Mrs.ileene and she deserves a raise.

Sierra is TERRIBLE!! DO NOT GO TO THIS LOCATION!! UNPROFESSIONAL AND RUDE!! didn't even try to help…read moreme at all. Was very dismissive and wasn't even trying to hear what I had to say. And I've been with ace for 10years!! Plus I have direct deposit!! That lady was inconsiderate and we do not need those type of people in Dickinson. Very very rude and dismissive. Ace should be ashamed to have her as a customer especially in an area where people need help whenever they can get it. Wouldn't even attempt to help me cash my check bc the banks were closed so I asked my Job for paper check bc I have bills coming out tomorrow. Don't go to this location she's rude and won't help you. She asked to call my job but I just left there I locked up I have the keys I was the last one there and she wasn't trying to hear it. Very rude and was pushing me out the door, still talking mess to me as I walked out! Also did this in front of another customer !! DO NOT GO TO THIS LOCATION!!

Fast, friendly, and excellent customer service. They always make time to explain it to you and…read moremake sure you are transparent.

Fast, friendly, professional service without any hint of judgement. A very pleasant experience…read moreduring my difficulties. Could not have asked for more.