Definitely does not fit the State Farm Motto! I don't understand how anyone can rate their service…read moreany higher than one star! The worst customer service ever! The employees are incompetent, inconsiderate and do not fully understand how Insurance is suppose to work. Reading a policy is one thing, reading and understanding the policies and procedures is another. Do yourself some research before you select the wrong agent's office.

With prices going ballistic, I've been shopping around for home and auto insurance. I had State…read moreFarm 30 years ago, and left because of the high cost. But when your shopping around, everyone gets a shot. The young ladies that helped me couldn't have been nicer, and were very helpful And professional. They actually knew what they were doing! Unfortunately, the estimate was double what I'm paying now. But I just wanted you to know what a great staff works here. Next time you're shopping for insurance, give these ladies a shot!

Awesome place to get insurance . Ricardo the owner goes out of his way to get the best prices on…read moreinsurance ! And he also sells life insurance , gave me a great deal . I am very confident in his product. He will be my only life and auto agent !!

I had a great experience with Kendal getting me setup with my insurance. Fast and efficient…read morecommunication and very helpful throughout the process. I would highly recommend!

This is the people who give away $50, Ask them why? MORE MONEY…read more Home Insurance, Manufacture Homes, Farm and Ranch, Flood, Personal Auto,Investment Property,City and Rural Properties. Looks like Moutray can do about anything when it comes to Insurance.

I went with Moutray for Homeowners' Insurance when I was young and too uneducated about insurance…read moreto know to shop around. Working with them is a nightmare. They have NO VOICEMAIL and only operate during normal business hours (but you have to guess when their lunch breaks are and what "business hours" are for them... 7-4? 9-5?). This is a NIGHTMARE for any military members who may be TDY, deployed, PCS'd, etc and in a different time zone. I recently needed an update to my flood insurance policy per FEMA and in order to sell my home. I sent the flood elevation certificate to Sheryl there, and received no acknowledgement of receipt. I emailed her and asked if she could confirm that she got it? Which she did. All she said was "we got it." I asked, is there any estimated time frame in which I can expect to receive my updated quote? She said "We'll work on it right away." Well THREE WEEKS went by and long story short I ended up emailing them and having to threaten to let Dyess' base legal office know of their company's poor practice. Then a man named Tyler emailed me back instead of Sheryl. He said he's working right on it. But he wanted to talk on the phone instead of getting our dealings in writing. I said no way, at this point I want EVERYTHING in writing! So as it stands, the flood elevation certificate needs a manual review because my house is barely on the flood line. So he said he has to go back to the surveyor and have them do that. UGH. I asked why that wasn't done 3 weeks ago? Why do I have to follow up with and threaten a business in order for them to realize that more action is needed? More importantly, I've been paying my mortgage out of pocket now for a month longer than necessary, and I have buyers waiting. Bottom line: if you're military, avoid this business like the Plague.

David & Jessica were great to work with transferring our policies with our move to Abilene.read more

We switched all our insurance to David Ballard because we had heard really good things about his…read moreoffice. We were not disappointed. David spent an hour going over all our policies with us. He was prepared for our visit and had recommendations on how to improve our coverage to give us truly individualized insurance options. His assistant Debbie is very knowledgable and helpful. We look forward to working with them and trust they have our best interests in mind. Cathy David Wright

They think they own you and your money! Went in to get a new card due to date expiration and they…read moretried to make me get a new number. They said they sent out a new card which I never received! I would not use these people! horrible service! Update: spoke with customer service Johnna, and was not helped! Even though she agreed with me, she said it is policy that she can't help me! Funny how that works! Don't you se this bank! They think they own you and your money!

I love Michelle hollis! I live 3 hours away and when my car decided it was time to die I came to…read moreher. Not only did she quickly respond to all my emails and phone calls but went out of her way to make my life easier! Had an issue with loan paper work today after an incident and the accounting department didn't really help, contacted Michelle and she took care of me and made my life easier! Thanks Michelle!

Great service with a smile! Vivian and the the crew are awesome! I never had a problem or isssues …read more Go see these guys foe all your needs!

Friendly in person, if unfriendly on the phone. Convenient location. Decent parking. Plenty of…read moreservices.

Great place to bank, and get a loan. These guys loan money to the person, not the credit score. If…read moreyou need a business loan these guys make good partners!