Due to an administrative issue they were unable to help us and after 20 minutes we were told sorry…read morewe can't help you, just go to another location. Terrible customer service. Do not waste your time here. " just go to another location "

I wouldn't bank on this being the best place to bank, in fact I know it's not…read more This Bank of America is over in Dickinson right next to Cha Boba, and we needed some cash desperately, so we swung by here. They charge a decent little fee for using the ATM unfortunately. But overall it's a friendly Bank.

My bank since the 1986....started banking in Houston ...my first checking account ever!…read moreBeen to this location twice now...both times regarding issues with online banking or debit cards...fixed quickly. Friendly staff. This year I changed my debit card and credit card to personal photos...they offer that for free.

The branch employees here are terrible. Lazy service where we have to use a QR code to get in…read more"line" to speak to them. Instead of greeting us or asking us what we need we need to wait forever while they open up accounts etc for other people. I just need access to my locker which would take them all of two minutes. No concept or time management or multitasking

Love this bank and the staff. They are always helpful no matter the problem. I had a check stolen…read morefrom my mailbox within seconds of this person trying to cash it they were calling me to see if it was fraud and yes it was they quickly put flags out to all banks and had the guy arrested. Very thankful!!

Best bank in the world. Very knowledgeable and great to work with. You will never find the…read morecustomer service anywhere else. We recommend this bank to everyone. They are number 1!

Two stars 1 for the nice teller I had to opportunity to…read morespeak with 1 for the 25-30 minute wait in line just to speak with her Within that 20 minutes I watched 6-7 employees walking aimlessly around the branch like chickens with their heads cut off. They had one teller and the line was 6 people deep. This is not the first time I've experienced less than par customer service at this branch. I'm ready to move on from Chase. Customer service is not their priority. Mind you, the sign behind their tellers reads "Our goal is to help you achieve yours". FALSE STATEMENT

The teller is extremely rude. Rushes through your atm deposits…read more I was still talking to her and she left me hanging through the speaker. Not helpful at all. Get better costumer service.

I am a teenager and came alone to open a new account and Leah Rodriguez was amazing in every way…read morepossible. She explained things in a perfect way to understand, was helpful in so many ways, and was welcoming! I was a little nervous coming to a bank alone for the first time but the staff and Leah made me feel so at home and comfortable

Our father, who was a member of the credit union for over 30 years, enlisted someone to help write…read morechecks for him on his account after he became ill. My sibling presented it to the bank prior to our father's passing, with the person who was authorized to write checks. This individual had to provide his identification and sign a form in front of one of the banking professionals. The banking professional assured my brother that the form he was signing designated him as the beneficiary of our father's account. Since the check writer was not a relative, my brother believed he was doing the right thing. Our father has since passed away, and the check writer has closed the account with over $100,000. My brother reached out on several occasions to the banking professional. After four weeks, she called and acted as if she knew nothing about his signing of the document or even knowing him prior to our father's passing. My brother reminded her that he was in her office and that she had also signed the document. At this point, it has become a legal matter, and we will do all that we can to recover our father's account. This is a shady practice, with this individual being in the Galveston area. Shame on you. Glenda Quinonez!!!

I don't bank with Chase, but my elderly father does. We came to this location so that he could…read morewithdraw some cash from his checking account. As soon as we walked in the door, someone greeted us and asked how she could help. I told her what my father was wanting to do and she told us that we could use the ATM in the middle of the lobby, or visit with a teller -- toward the back. I'm not sure why the teller wasn't at the desk closer to the front, but I do know that those extra steps for my father are a no-go. Either way, we used the ATM. He had a little trouble, but I helped him, and I'm sure that they would've done the same. These folks are friendly and eager to help, and that is a reflection on the branch manager. Excellent location!

I would definitely recommend this bank . This bank has shaded parking.Very friendly staff and fast…read moreservice.

I deposited a insurance check from a claim due to the freeze. busted pipes flooded my downstairs,…read moreinsurance company mailed the check two weeks ago and it's been setting at Amegy bank since last Tuesday on Hold while mold is growing through out my house, the check cleared twice before going back on hold causing my checking account to go into overdraft charges that blocked me from using my debit card. I've been with Amegy bank for about 8 years plus and this is absolutely the worst experience I've ever had banking. And I've had my identity stolen twice..and this makes that look like a walk in the park.

If you are an alert & knowledgeable consumer of banking services, you can do alright with this…read moreregional bank. I actually use a different branch, but when I need a really helpful banker, my go-to guy is now the manager at this location. Ask for "Christian"; he is very good.

Went in to get a new debit card. Walked in, was greeted * went straight to the counter…read more Small town bank feel

If you have a banking problem over the weekend you're out of luck. The toll free number will hang…read moreup on you.

I am writing this review based upon the customer service I received on a one-time visit. My mom…read morehad a CD with BBVA. It had not come to term meaning if she closed it, there could be substantial penalties. These penalties were large enough that it would offset what interest she had earned from the past three years. Due to some unforeseen health issues for my mother, I was forced to close this account early. I won't go into the specifics of her situation but after showing all of the legal documents and POA, the branch manager made several phone calls to the corporate offices of BBVA and convinced them to wave all of the fees that would have been put against the account. Like I said, these fees could have been substantial had she not cared or tried to help me (slightly less than $1000 in fees). I really appreciate the effort that the branch manager put forth in this situation. She did a superb job and should be commended. I could not let this type of great service go unrecognized.

Dont know what happened to this bank. It used to be great. I enjoy working with Maria. She is…read morefriendly and knowledgeable. They dont seem to care about customer service. Talking about having Bankers Hours. They are only open from 9-5.....not for the convenience of the customer. Used to really enjoy when it was Guaranty bank. Kathy Hicks took care of my money but when she passed I put it elsewhere. NOW.....05/04-2017. 2:30. Have had trouble with the outside ATM the last several times. A lady has been out there at least 15 minutes so I went inside to use the one at the counter. There are only two people that work there and 1 customer besides myself. Told him that I wanted to use the inside ATM and he said he did not know how that one worked. Really? The lady said it had to be activated. Neither one offered to help. The guy at the drive thru could have said "let me run it on my machine"....but didnt. She was working very slowly with this other customer and didnt say anything else. I said thanks as I was walking out. Several years ago....I could see it going downhill so I opened at JSC for when that day comes. They open at 7:00a.m. BBVA is just very close to our home. Now all we have there is checking accounts. I keep giving it chances but it just doesnt seem to improve and I am not sure anyone cares.

I had to drive extra miles just to use a fully working ATM since Pearland and Pasadena's location…read morehas been out of commission for weeks! When I came here last Sunday to withdraw some funds. The maximum to withdraw from ATM is $800, but this ATM would only allow me to pull out $400. I should be able to access all my money whenever I want. I don't want to have to put on "smiley face" just to access my funds to speak with the tellers. We live in an extrovert world! The ATM should honor to allow me to pull out up to $800, but yet it gave me a limit. I didn't like that very much. I will say that this is the only location in the south proximity that has two ATMs.

Eh. Customer service could use some work. Of all the locations, this is my least favorite. It's a…read moreconvenient location for me so I wish I liked coming here more often but the service leaves a lot to be desired. I was getting cash to give out as a gift and wanted some bills that didn't look like they were put through the ringer. I was told they cannot control what money comes out anymore and that it just comes out automatically. Seems strange but that is tolerable if the customer service was better.