The company's automated system had a higher price then their website. It took them a while to…read morerespond but they did honor the lower price as listed on their home page without any argument. There was a delivery fee added that was not in the original quote but it was in line with their online policy. After I made this review they had sent me a series of emails complaining about how I worded the review. They tried to get me to change how it was written and felt that the fact they did not provide the delivery fee in the original quote would come across like they were hiding something. I stated that I felt the review was fair and they responded with the following: _______ reservations@kingkongpartyrentals.com to xxxxxxxxxxxxxxxxx Thank you Gene - After a detailed review by the owner we are at this time declining to service your event. We feel that if there are misinterpretations this early that it will set the stage for issues later. Therefore to avoid potential for problems for both parties we are conscious and are providing you with ample time to allocate your party rental needs elsewhere. _________ So because they did not like the review they have cancelled my order which had previously been confirmed and received a confirmation number. I had even informed them that I would add to the review once the event happened so I could add about the quality of their service. I would avoid these people at all cost as they are truly not a professional organization. They tried repeatedly to pressure me to alter the wording of my review and I did a few times. I was not however going to lie to make them happy. There are more than an ample number of these types of businesses in Houston...choose a more reputable one. They have left me a week away from the event for my daughter with no dunk tank and no bounce house. Now her birthday and celebration of her bone marrow transplant will likely be derailed because of them trying to bully someone into writing a review that was worded the way THEY want it written. Have also filed a complaint with the Better Business Bureau Houston As an addition/update to my previous review I thought it important to note that there have been 18 previous reviews of KingKong Party Rentals and they have all been filtered out. What does filtered out mean? It means that Yelp has algorithms in place to prevent deceitful behaviors by businesses to put up fake or solicited reviews. While this does not affect most companies what is important to grasp from this is that EVERY positive review they received was filtered out due to this type of attempt at putting up fake reviews to make them look better than what they actually are. See the pattern? They are an untrustworthy company and you should spend your money elsewhere. New update...they have tried to post some more fraudulent reviews to their site to make themselves look better. They have had 20 filtered out now. This guy is a really deceitful person and you should avoid him.

I found this company on google and was pleased that they offered an age range for their toddler…read morebounce house so I requested more information. They emailed a few days later stating the quote, and included instructions to reply within an hour to reserve the day and time I had requested, which I did - I responded as soon as I received a notification that I had an email. I received no response until the following morning. The email they sent me stated they were rechecking availability and would get back with me. What was the point in telling me to reserve within an hour (which I did) if they weren't going to reserve it? I responded asking for them to give me a call, or to respond with a number I could call, so that we could make the reservation over the phone. That no doubt would have been much easier and faster. I received nothing back and after 24 hours emailed them AGAIN stating that I would not be using their services after all. If you value your time, do not waste it trying to work with this company as they clearly do not want your business. A tip for the owner: invest in a business phone and actually use it. UPDATE: I received a plethora of e-mails, texts and phone calls from this company apologizing and how they did value my business. They had apparently experienced technical difficulties the previous day. Either way, I had already moved on to another company. Be aware that if you do choose book with this company, it will be mainly through text and e-mail. I am giving them 3 stars on customer service (a combination of before and after the issue) only because I never got a chance to experience the actual product. I may try them again in the future, just not this time.

I really enjoyed having Curious George come to my toddlers birthday party. Curious George stayed in…read morecharacter and interacted with the kids and even played with my little one, making this day even more special. I will definitely be booking again in the future, and I recommend if you want to book a character for a special event! Excellent service, formality, very friendly, great communication and price.

Samy was very friendly and professional. My family had so much fun with his team. His employees…read morewere Elmo and Cookie Monster. Best day ever!

I think this business is closed. I called the number and it no longer belongs to Games on wheels…read moreand the website is no longer functioning.

DO NOT BOOK THIS COMPANY!!!! The owner called me 90 minutes before my scheduled event time and…read moretried to cancel because his "workers" didn't show up. I asked for his worker's phone number and he gave it to me. His worker told me that he quit two weeks ago because the owner was impossible to work for. I can see how that would be true! I convinced the owner to come with the truck anyways so he wouldn't ruin my sons birthday party, and he said he would still come but that he knew absolutely nothing about video games or how to work the truck. And he did know absolutely nothing about the games or how to help the kids play them. He never apologized to me, and then left without saying goodbye and just emailed me an invoice with the full balance. This company clearly has issues!!!!!

owners are nice and professional, very nice decorations and planning. 100 percent recommend.read more

Great service! Arrived early and ready. The kids loved it and had a great time. Definitely…read morerecommend for your next event.

We hired Magic Funny mascots again for my other daughter's third birthday. We paid $400 for 1 hour…read moreof Minnie and Mickey. They did a great job, but my only complaint was that the owner kept complaining that the mascots were hot and rushed them inside without doing a grand entrance for my daughter's birthday. However, I don't think the kids noticed.

Highly recommend Carlos and his team. Always available, clean equipment, set up and pick up on…read moretime, quick and efficient. Best prices.

I had another company back try to mess me over last minute on the day of my party and H&R really…read moresaved the day. I was quoted WAY less than the other company, I had the option to go and pick the table and chairs up and I didn't have to return until Monday. I called and the lady who I spoke with was responsive, got me a quote over asap and I was able to know this off of my list. They will be my go to from now on!

3 and up can ride the gokarts as a passenger. The kids had a blast. For 4 it was $31 for a round…read more They have an arcade area, bounce house, and party area. We went another time to the bounce and arcade area and they really liked it.

Came here for a kid's birthday party. The inflatable room seemed fine. The arcade had MANY broken…read moregames. They took our money also. We alerted staff to one that the actual button was detached from it. We thought it was just the one but then the motorcycles were also broken and the staff knew about it but didn't put signs up. The basketball game had deflated balls and it seriously shocked both me and my husband. My finger hurt for awhile after being shocked. And there were other games that did not work but definitely took the money off children's cards. It was my nephews birthday and he pretty much lost his money on broken games but did not understand to tell adults what was happening. The fact that the staff knew games were broken yet were not turning them off or putting a sign was just unethical. Terrible arcade and business practice.