Great and good Dr's; Billing is messy. Will overcharge upfront and then have to wait for a…read morereimbursement. Office pushed for me to pay upfront (I had already paid the deductible prior to the appt.) Then after several weeks they had to reimburse me.

When I learned that Dr. Dimeff was at this location, I wanted to schedule an appointment right…read moreaway. I met him before and was familiar with his practice. I have been having issues with elbow tendonitis for quite a while. Dr. Dimeff listened to my concerns, checked out the affected area, explained my options, and swiftly provided treatment. I am satisfied with his service and expertise. Should you have an orthopedic ailment, you should definitely consult with Dr. Dimeff! Thanks.

When I hurt my shoulder and the Carrol Clinic recommended PT I told them I wasn't going to a place…read morethat reads off of a piece of paper. I wanted somebody knowledgeable about my injury. They recommended Alan Thompson at Vista PT on Preston Rd. I have been to many PT facilities over the years for knee, back and shoulder issues and Vista on Preston Rd is by far the best of all of them. I worked with Alan and he was the most knowledgeable person I've ever worked with. He took the time to explain why I was having shoulder pain, how to help alleviate the pain and how to strengthen my shoulder to prevent it in the future. On my last visit, we discussed what to do if my shoulder pain flairs up and he said to call or email him if I have any issues. I would highly recommend Alan and the staff at Vista PT!

Incompetent staff since Kaitlyn (PT) left to run another location. After four phone calls and a…read moredetailed email about my availability, they can't do something as simple as scheduling a appointment. They told me they'd call me back, but didn't. After several days, I called yet again, waited on hold for 5 minutes, and then they hung up. I strongly encourage you to take your business elsewhere to a place that actually cares about the patient experience.

I was referred there by my Primary Care Provider, Milo conducted a thorough physical examination he…read morewas very respectful, professional, and detailed. Milo was able to guide me to do my at-home exercises in a way to maximize my recovery from a previous stroke - my balance and how I walk have gotten a lot better. I love that their staff helps each other during my visits. On the day of my last visit there, Milo assures me that in the future I can just call Maggie at the front office to schedule an appointment I highly recommend this place for anyone in need of having a Physical Therapist in mind. ...KUDOS FOLKS!

This place got me on track. Therapist were nice and understanding. Staff were very nice…read more Atmosphere was pleasant and laid back..

Mike Lucido is excellent, courteous, and very professional. I came in with a torn disc in my lumbar…read morespine and he helped me to increase my strength and completely eliminate my lower back pain over several weeks.

Was at one point Healthsouth...then Select...now Baylor. Same guys have been here since I started…read moreto visit in 2006. Zach is the manager, then you have Chris and Mike who have also been there forever. They are all fantastic people with an eye for detail. I enjoy how the space is laid out, everything is clean, restroom are huge with lockers and a shower, people are not right next to other people during treatments and they have individual rooms incase you need ice or heat...turn the lights off and relax. Very professional staff and great with booking appointments in a timely manner. Also the parking lot is huge so if you are injured the walk is much easier than trying to go into a place and hop on an elevator etc. Happy Health to you!

Had a microdischectomy. My surgeon recommended this place since its fairly close to where I live. I…read morehad 2 sessions and a handout for stretches to help relieve the pressure. They were ok for the therapy instructions. I had to go on a business trip. When I got back to set the next appointment they said they will not set up the appointment because they said the discharged me as a patient. I was supposed to have several sessions over a several week period. Since I was so rudely discharged, didn't argue. They were not helpful or professional. So not good is deserved. So I remain in pain thanks to the failed therapy from Athletico and the unhelpful therapist. Anthony C.

I highly recommend them!! The staff is very knowledgeable and make physical therapy fun! They not…read moreonly understand the body but the mental issues that go along with recovery. They are very compassionate and understanding. They are friendly and have your recovery and your best interests at heart. They can be firm and push you just enough to help in your recovery. It is also a safe and joyful environment.

I needed physical therapy to start walking again after a calf injury and saw Jean Cordero at High…read moreFive Physical Therapy. She was amazing! She helped me get back to walking and was so caring and helpful along the journey. I recommend Jean for any physical therapy needs!

High Five Physical Therapy is the only place to go. The staff at High Five are all great but Dr…read more Perez is incredible. I recently fell severely damaging my shoulder. After surgery the doctors office sent me to their facility at Carroll Clinic - my first visit was a check-in, the second was spent with the PT person splitting time with me and another, the third and last was split between me and 2 other patients. I knew I was not getting the care I needed. Signed up with High Five and from the in depth initial evaluation I knew this was the right place. After the evaluation Dr. Perez went to work with lasers, ultra sound, careful stretching and manipulation and what shocked me was that a day later I could tell a 10 fold improvement over what I had been doing repeatedly at the other place. After 3 weeks went to see my doctor who was equally surprised with how much movement I now had - then I told him where I was going for my PT and he knew immediately why I had improved so much. They are the most professional and caring operation I have ever experienced.

This place is horrible please don't send a love one here no care no quality no anything My wife is…read moreparalyzed from waist down she had to ask to get cleaned they never changed her clothes at night you will see no one management don't care I could go on for hours but I will say when she asked to leave they made her sign a discharge and said find a way home best 300 I ever spent

I found Encompass to be a great help in.my recovery from hip replacement! Their staff is very…read morepolite with concern of care for me. The only thing I would advise is to my sure Medicare will pay for your stay. I was told they would 0& unfortunately Medicare didn't cover the whole stay! Verify with Medicare first. Larry Swann

Completely disorganized billing. Was given a good faith estimate when started treatment. Was never…read morenotified during treatment that they were doing anything out of the agreed upon scope (very straightforward physical therapy). Then got billed significantly more. When I called to ask about the charge I was informed that the original estimate is what I should have been charged. Was told they needed to process it in accounting and would call me the next day when it was done. They never called back so I called later that week and was told by a SECOND person that the original good faith estimate is what I should have been charged - but accounting was backed up and it still needed to be processed but not to worry because they'd take care of it. While this was going on I was going back and forth with their central billing because the local office didn't communicate to them what they communicated with me and they thought that I. That was a month and a half ago and today I get a call from central billing saying that it still shows that I owe that bill in their system. So I got in touch with the local office AGAIN. I was put on hold and talked to now a third person (medical director) who said that I do have to pay the additional money over the good faith estimate. When I asked for an explanation she basically just gave me the response that the other two people that I talked to were wrong and admitted that they need to do a better job in teaching their employees ... no additional explanation on why it was more than the good faith estimate. She blamed it on the fact that the first person I talked to was filling in for someone else and wasn't an expert on billing ... but had no explanation as to why the second person also told me the same thing. Every step along the way it seems like someone is passing the buck off on someone else. Overall I'm still honestly not even sure why or if I was supposed to be billed ... my takeaway is that two people told me a I shouldn't have been billed and one person said I should. I'm not even giving this one star because I was billed. I'm giving it one star for the lack of organization and response from the company. I was told one thing that they didn't follow through on after MULTIPLE follow ups and had to track people town at every step to get answers or explanations. In the end I paid the bill because I didn't want it to go into collections and have already wasted more time than it's worth dealing with this.

adbia is a very good with customers and is very helpful towards others and has a good attitude and…read morea lot of respect and patience

I've been going to TOA since the mid 90s for tennis injuries - knee pain (Dr. Montgomery) and…read moreshoulder (Dr. Thornton). A new knee issue has been developing and I surprised, when I called to make an appointment, that Dr. Montgomery (a Dallas legend) had retired. I asked for Dr. Thornton as he is also a knee guy as well as a shoulder doc. Everything from ease of appointment to the short wait after filling in forms to his visit was top notch. In all my experience there I've never had the sense they overbook as they're usually seeing you very close to appt time and the docs spend a reasonable amount of time with you. This is NOT the case with many specialists around town

This business is the best Orthopedic Back facility! I have known Dr. Banta since about 2000. The…read moreemployees in the office are nice and I have been under superior care for many years!