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    Texas Workforce Commission

    3.0 (2 reviews)

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    11 months ago

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    Consulado de Mexico

    Consulado de Mexico

    3.1
    (23 reviews)
    3.6 mi

    Ok, this is going to be weird but I have NEVER EVER been to any governmental or agency whose…read morecustomer service can only be described as exceptional! The staff is always so informative and kind, they actually treat you like family...yes family! Angel in the 2nd floor receptionist was by far my most favorite person because he assisted me in every process that I came to do, which at the end it was a total of at least 10 different procedures. From the get-go when I walked in with my parents and the guard from the metal detector saw my dad wearing a heart vest, he asked him how old he was and right away we were given the VIP treatment! Since I accidentally made an appointment for the wrong procedure I asked if my dad could take it since he needed to renew his Mexican passport *which I originally wanted to apply for myself. But because I also had my mother, both my parents were able to renew all different documents and I was given the correct information to obtain my dual citizenship, Mrs Sylvia from the 2nd floor cut me some slack and asked to come back Monday @ 8:30am. Monday came and I arrived on time, Sylvia was very professional and fast with the process. Long story short after 4 hours I left with my passport and my matricula. The entire process is well organized and fast, their staff definitely made my two visits pleasant. I just wish more government agencies could learn from this office on how to provide great customer service and simply be more sympathetic towards people. Thank you for such a wonderful experience especially when I was bringing my parents!

    Be prepared with the documents you need or think you might need, you can verify by calling the…read moreconsulate number on google ahead of time. Apart from that, they provided great service but you need to keep in mind that processes take time so you'll need atleast 2-3 hour to get your passport. Have cash ready to go in case they don't take card that day as it happened to me. If you come with this in mind then you'll get your passport same day shortly (compared to the time it takes to get a US passport) only complaint is the rude non Mexican security that work there, always have a dirty look on their face. Hire Mexicans at the Mexican consulate mensos!

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    Posada 12/12/24

    Texas Workforce Commission - publicservicesgovt - Updated July 2026

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