Ok, this is going to be weird but I have NEVER EVER been to any governmental or agency whose customer service can only be described as exceptional! The staff is always so informative and kind, they actually treat you like family...yes family! Angel in the 2nd floor receptionist was by far my most favorite person because he assisted me in every process that I came to do, which at the end it was a total of at least 10 different procedures. From the get-go when I walked in with my parents and the guard from the metal detector saw my dad wearing a heart vest, he asked him how old he was and right away we were given the VIP treatment! Since I accidentally made an appointment for the wrong procedure I asked if my dad could take it since he needed to renew his Mexican passport *which I originally wanted to apply for myself. But because I also had my mother, both my parents were able to renew all different documents and I was given the correct information to obtain my dual citizenship, Mrs Sylvia from the 2nd floor cut me some slack and asked to come back Monday @ 8:30am. Monday came and I arrived on time, Sylvia was very professional and fast with the process. Long story short after 4 hours I left with my passport and my matricula. The entire process is well organized and fast, their staff definitely made my two visits pleasant. I just wish more government agencies could learn from this office on how to provide great customer service and simply be more sympathetic towards people. Thank you for such a wonderful experience especially when I was bringing my parents! read more

Be prepared with the documents you need or think you might need, you can verify by calling the consulate number on google ahead of time. Apart from that, they provided great service but you need to keep in mind that processes take time so you'll need atleast 2-3 hour to get your passport. Have cash ready to go in case they don't take card that day as it happened to me. If you come with this in mind then you'll get your passport same day shortly (compared to the time it takes to get a US passport) only complaint is the rude non Mexican security that work there, always have a dirty look on their face. Hire Mexicans at the Mexican consulate mensos! read more

Went here for the Angela Aguilar dresses. Lugar esta muy limpio. Estacionamiento es amplio pero se llena pronto. Línea de espera puede ser un poco larga a tiempos. Las personas que ayudan hay veces que no son tan amables. Siempre te manda que al wassup o link. Muchas personas que vienen aquí no saben mucho de technologia por lo cual debería de haber alguien quien pueda ayudarlos. read more

Consulado de Mexico - Public Services & Government Near Me - Houston, Texas

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My wife had an appointment on 04/24/2026 to get a mexican passport. . Absolutely horrible experience. Complete lack of information on documents needed. We waited in line for 45 minutes then told she needed marriage license. Which she was initially told she didn't need. Went home came back waited another 45 minutes. Now told she needed other documents. The incompetence and ignorance level of the employees/staff is immense. All had the same response, "it's not my fault". Every employee is an absolutely useless, worthless, waste of life. My wife is born and raised from mexico. Yet, after today she herself said. It's not worth the trouble of getting the passport if having to deal with piece of shit people. Just to try to get to a piece of shit country/mexico. The only reason I put one star is that there is no option for 0 or a middle finger. read more

Today the consulado hosted a posada and everything was great. Many vendors, Santa, Grinch, lots of great tasting food and drinks. Kids were given gifts for attending this event. The vendors stepped up to the plate to make this event memorable and successful for everyone involved. They also have great services available for any Mexican related business. read more

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Muy mal organizados! Parada por dos horas en línea! Después sentarte por más de una hora hasta dos horas! El tiempo para realizar tu trámite de 6 horas a 8 dependiendo de q trámites son los q vas a realizar! Mi pregunta es cuál es el punto q te den cita si no revisan cuál es tu tiempo las personas con diferentes citas pasan hasta con una hora antes de su cita asignada! ya teníamos un sistema bien en la otra locación volvieron al mismo sistema jodido! read more

It's organized chaos. Bring your patience. Pro tip- they do have mobile locations throughout Houston at different spots and those locations will be less crowded. Staff was professional but again, it's a long and tedious wait read more

Consulado de Mexico - Front lobby - Public Services & Government Near Me - Houston, Texas

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Very organized facility. The employees are very helpful with anything you need. The wait can be long at times but what do you expect when there's hundred of ppl lined up. I had a little issue with my situation and they did everything they could to resolve it. Make sure to make appointment! Parking can be hard to find read more

Mal servicio tratas de llamar, para estar informado de cuales son los documentos para poder realizar trámites 1 hora llamando para que no contesten y te brinden el servicio y en todo momento está ocupado entonces cómo quieren que uno tenga los documentos completos si no están para dar respuesta Vine el día de hoy 5 de junio para poder sacar el pasaporte y matrícula para poder identificarme en EU La señorita le enseñe una y otra vez que tengo documentos a la dirección de donde vivo y solo salen al segundo apellido, no quiso aceptarme ninguno intente varias veces con recibos en fotos que tenia y todo ahuevo quería todo por PDF yo viviendo a 3horas de Houston Tx ya que en los otros consulados mexicanos están igual o peor que este en su atención. Pd: chinguen a su madre, Igual mañana me muevo a otro estado HAHAHA read more

Hector Yáñez súper amable Y súper rápido Y comprensivo. Con mis hijos. Lleve 3 niños y el sr Hector muchísima paciencia ventanilla 1 sábado 8/junio /2024 read more

Appreciation to all who assisted us. We know to arrive early in order to get parking.

Si pudiera darles 0 estrellitas lo haria. Tienen solamente a una persona asistiendo al cliente. Muy mala organizacion. Que pena que este sea el unico consulado Mexicano. read more

vengan con tiempo ! porq es muy difícil encontrar estacionamiento! intentamos estacionarnos en un lugar cercano y caminar. Pero la zona no se siente muy segura ! read more

Tres meses intentando hacer cita para un Poder y nada. Al parecer a los empleados de este consulado les dan inducción de tratar mal a los connacionales, en persona y por teléfono . Mega pésimo servicio read more

Para mi en lo personal y recalco en lo personal el trato y el servicio muy bueno no tengo queja alguna .......

Pésimo, cuando llamas para obtener información pulsando el número para el idioma que deseas sale una voz automática diciendo que el número que marcaste no existe, cuando realmente es el número que te dan de opción. Peor sistema automático read more

they don't offer enough parking if you park anywhere around there your car will get towed

se la pasan la mitad del tiempo y n el celular y la mitad atendiendo la gente Debe ser prohibido el uso de celular para uso personal