I used to adore this place, their food was amazing, prices were okay and they delivered (very important for someone such as myself who has a long term illness that does not allow me to leave the house often.)
This however all changed, this evening after waiting 45 minutes and being extremely hungry I get a strange call from someone at menulog (I use the app as it is easier than calling in the take away order as I found that they ALWAYS took it down wrong) to tell me that I lived 'too far away for a delivery' apparently my house which is clearly stated to be 1.9 k's away from the restaurant which has been, being delivered to by Chiangrai twice a week for the past few months had moved to be '5-6' k's away.
I was furious.
They then called back and told me that it was because the shop was 'closing early and their earlier statement had been wrong'. I am apparently getting my money refunded but according to them it will take 2-3 days at the very least.
Due to my illness I have set times that I need to eat and set times that I have people available to help me get to and from places to get what I need. I was careful to order so there was plenty of time for them to be able to get my food to me in time, usually they take 30 minutes, which is amazing, but 45 minutes and then I am just told that there will be nothing? Now I am stuck at home, alone, incredibly bloody hungry without the right food to take my medication. Now even if I do find somewhere else to order from it's going to be a good hour before I end up with anything.
Bad form guys, total and utter bad bloody form.
There are plenty of good thai places around, don't waste your time at this one. read more