I run a small business and I had a major problem with my computer - it froze and I couldn't get…read morepast the start up screen. Someone did a system restore but most of my data was lost. I found Mobile PC Doctor on line and contacted them. They responded very quickly and came to look at the PC the next day. I was really impressed as I'm so used to IT guys speaking over my head! Shujaat explained everything clearly and listened to my requirements. It turned out that my computer was not appropriate for my needs and I hadn't set it up properly. He advised me of the spec I should be looking for and checked the various options I sent to him. In the meantime, he took my old machine to try and recover my data. When he realised that it was about 14 years worth of client data he was determined to try and do all he could to recover it. I was so impressed with his dedication - even after I had given up he kept looking for a way to recover it and eventually found one. He then re-set my old PC and set up the new one properly. I would highly recommend Shujaat, both because of his skill and his fantastic customer service.

From the owner: Computer Repair, New Computer builds, software issues, broken screens fixed, data Recovery, virus…read moreremoval, web design, graphic and logo design, flyers design, free call out service for the computer repairs, Professional qualified and trustworthy service you can rely on. we operate in all surrounding areas of Thurrock. please give us a call and say good bye to your Computer worries at the cheapest and most affordable and price... call us today

Everything great. Fast and professional approach to computer repair subject. They repair pcs and…read morecomputers in Grays, dartford, Bexley, Basildon, Romford and Gravesend.

I just wana say one thing Paradox Prime you are awesome, Good work, Cheap, Quick and efficient,…read moreLong live Paradox Prime. Magicians

Fix my dell laptop & base unit, very pleased with price & workmanship, would recommend to anybody.read more

Appalling, abusive, customer service from Robert the owner/MD. I reported that my high spec…read morerefurbished Mac Book Pro I bought from them in Oct last year had failed, at 9.30am when they opened. Due to being my workhorse for my business I requested that it be collected the same day with Adam at Redhouse. I was assured that I would get a call back in 10 minutes. I had to chase at 2.45pm. Adam advised 'sorry busy' won't be collected until the next day. I politely stated, 'that's bloody frustrating as I could have arranged it myself'. I then get a call back from Robert rudely stating that 'am I abusing his staff!?'. He then lectured me for 5 minutes on behaviour and at no point would he listen nor apologise for the issue caused. I then had to pay a same day courier £130 to get it there that day. I called them to advise this. I then get another abrupt call from Robert stating 'are you going to apologise?' I've had my own retail business for 16 years and never known anything like this. If I treated my customer base with this attitude I would not have a business. Robert did kindly stay until 7pm to wait for the delayed courier. That's where the kindness ended. Next day I was then advised I had mistreated my Mac book as I had too many applications open and too many items on my desktop. To be concise, I had open, Chrome (approx x12 tabs), Safari (approx x10 tabs) and Spotify plus approx 20 grabs on my desk top. Plus Spotify. I have had Mac's for decades now and always used them the same way. My last Mac Book lasted 10 years until the hinge failed and that was a much lower spec machine. I was then advised, it's a software issue and not covered by our warranty and we are doing you a huge favour by not charging you our full hourly rate. I then paid £130 for this and to get it next day back to my office. I then get an email from Robert stating that the SSD hard drive had locked down again and they were sending it to Apple for inspection. I replied, grateful for the update and advised that it has been glitchy/crashing weekly since I bought it. I received no reply to this. I chased today for an update and again, got an abusive Robert stating 'I'm emailing you' I said very politely, 'can you please inform me of what the email says?'. He then went into another rant that I am unreasonable and it's my fault it is broken and his warranty will not cover it and he is sending it back. I finished the conversation that I will therefore have to take this to court. This is the 3rd machine I have bought from Red House computers and the last. Absolutely appalled at Robert's awful insulting attitude. In future, I'll pay the extra money and buy brand new from Apple.

Excellant computer store; helpful staff who know exactly what they are talking about, no…read morecomplicated technical stuff and jargon. Service area for all your computer needs and supplies a wide range of new computer equipment at reasonable prices. It was the first time I have visited Red House, I was recommended by two people who have used them before and couldn't speak highly enough of them, now I know why, will definately use them again in the future, no more PC World for me! High recommended.

The new manager/owner has just lost my custom because of his lack of communication skills. I spoke…read moreto him on the phone first and asked if I could drop my laptop off. He agreed. However when I got to the shop he looked at me in shock and said I can't do this instantaneously. I said that's ok (I was thinking I'm leaving it with him and he would do it in his own time) then he just stared at me, without speaking, like I'd entered the shop with an elephant. I said ok I'll go somewhere else. Confused at his reaction, I called and ask why he responded in shock. He said, in a tone of a matter of fact ' you thought I would fix it there and then' I asked why he thought I expected it fixed there and then (I didn't say or suggest anything of the sort, I was expecting to leave it with him) He responded by talking over me, ignoring my question and telling me he has to go as he has other customers. I'm now in shock as this man clearly thinks he can read people's minds and makes very bad presumptions. No stars for this man very bad with people, he needs to listen and not presume.