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    The Balcony House Bed & Breakfast

    5.0 (3 reviews)
    Open 12:00 am - 11:30 pm

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    9 years ago

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    Jim P.

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    10 years ago

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    10 years ago

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    Imperial Super 8 Motel

    Imperial Super 8 Motel

    (3 reviews)

    Look. This is not a great hotel. If you are looking for luxury and posh, this isn't that. However…read more It has all the parts a hotel needs...sort of. There are 2 beds in the room, a phone, a shower, toilet, sink, fridge, AC, TV. All of them in solid working order. There is not a microwave or coffee maker in the room. There is No pool. There is a washer and dryer by the front desk and if you ask nice, the desk lady might call your room when your load needs moving. The "breakfast" consists of toast, juice, and coffee. Recommend bringing your own. There is a microwave in the breakfast area and there are vending machines near the front desk although we didn't explore those options. There is a breakfast place in town, but it's closed on holidays. The grounds were pretty. There's a grassy area in the back that was well maintained. There's some really fun art and decorations inside and out. Very home town. They offered daily housekeeping, but we seemed to be in the room every time they came by (very early! 8:30am!) so we didn't actually get service during our 5 night stay...but that's our fault not theirs. And it didn't really matter to us. The staff is so kind. They have a candy dish up from which they encouraged our kids to take from every day. The ladies talked with our kiddos every time we walked by. So nice and helpful. If you go into this hotel with managed expectations (it's a 1 star level) then you will feel it's fine. I felt safe and clean enough. It's not perfect and needs a facelift for sure- it hasn't been updated since it was a super 8 (the phones are proof!), but it was fine for us when we visited for a class reunion and if you are there for hunting or work, it'll do.

    I've stayed here more than a dozen times over the last number of years. Overall it's nice. Not…read moreluxurious but nice. WiFi is free and its convenient to town. It can be loud with traffic in and out of the rooms. Be sure to call ahead as during certain times of year they are booked.

    Best Western Plus Ogallala Inn - Exterior

    Best Western Plus Ogallala Inn

    (25 reviews)

    Not at all happy after driving for 13 hours to discover the broken elevator (they say it'll be a…read moremonth long to fix!?) was broken. The only room they had for me was on the 3rd floor. I prepaid thru my airline membership page and while they offered to cancel, I would have to contact the site and go through a lengthy refund process AND find a different hotel this evening. I had to make 3 separate trips to get my heavy bags upstairs, while they said they could help, I didn't get the confirmation I needed to guarantee they could help carry stuff back when I plan on leaving early in the morning. I stayed in a Best Western in 2019 and it was the worst bed, worst hotel ever. I had wanted to try to avoid the brand however some of these reviews indicated things with the company had improved. I would say, just stay away from Best Westerns all together. So disppointed. The front staff, god bless them, they really shouldn't have to deal with this level of challenges! I was not the only disappointed person....

    I want to start by saying that the housekeeping team deserves 5 stars all the way around…read more Everything was exceptionally clean throughout our entire stay, and it was obvious that the housekeeping staff takes great pride in their work. They were the highlight of our experience. Breakfast was also very good with plenty of options. My kids absolutely loved the waffles and the pancake maker, and it was nice to have a variety of choices available each morning. Unfortunately, there were several issues that prevented me from giving this hotel 5 stars. We stayed from Thursday through Monday, and the front desk staff consistently appeared disengaged. If they were not actively helping a guest, they were usually on their phones. We rarely received a smile, greeting, or even a simple acknowledgment when entering or leaving the property. Hospitality starts with customer service, and that was noticeably lacking during our stay. The most concerning example was during the night shift. On multiple occasions, two front desk employees were stretched out on the lobby sofas as if they were taking a nap. As a hotel General Manager myself, this would be considered unacceptable behavior and would result in corrective action. The front desk is the face of the hotel and should remain attentive and aware of guests and activity within the property. That lack of awareness became even more concerning on our last morning. An older male guest approached and spoke to my youngest child more than once when I was not standing directly beside her. The first interaction immediately gave me an uneasy feeling. Later, during breakfast, I observed him speaking to her again and asking where she lived. When I stepped around the corner, his reaction suggested he knew the interaction was inappropriate. I immediately removed my child from the situation. This experience reinforced my concern that the front desk staff was not paying attention to what was happening in common areas. Human trafficking and predators are very real concerns, and hotel staff play an important role in maintaining a safe environment. Front desk employees should be visible, alert, walking the lobby, making eye contact with guests, and remaining aware of suspicious behavior. Additionally, there was a wedding taking place on Saturday, and I witnessed the groom involved in a heated altercation with one of his groomsmen. I attempted to contact the front desk, but the phone in my room was not working. The hotel has a lot going for it, especially its cleanliness and breakfast offerings, but customer service, attentiveness, and guest safety need significant improvement. Housekeeping exceeded expectations, but the front desk team's lack of professionalism and awareness ultimately impacted our overall experience.

    The Balcony House Bed & Breakfast - hotels - Updated September 2026

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