I choose 2 stars and as the yelp strap line says "Meh. I've experienced better"…read moreI generally stick with premier inns as you know what you are getting - and thats a clean room with a comfy bed and decent bathroom. Thats what I got here. However the staff were not as nice as other premier inns I have stayed in recently, the lady checking me in wasnt bothered in my opinion. The £8.00 breakfast wasnt good and we were the first ones down so it should have been cooked to order really. The pub next door is handy but be warned its rough - Basildon as a whole is a "lively" town and you do need to keep your wits about you. The Pub is called the watermill and consists of a small bar area and a small eating area - i dont recomend either. I was with a couple of local lads so felt OK - I can see some more timid out of towners being intimidated by the edgy atmosphere. There is another Premier Inn in Basildon at the festival lesure park - its much better than this one at East Mayne. If I am stuck then I would stay here again but I know what to expect in the pub.

Never had a bad stay here. Great rooms very clean and fairly quiet. Staff always polite and well…read moremannered

hugely enjoyable stay & very satisfied with expectations exceeded at the cranbrook. the cranbrook…read moreis one of the best performing strongest budget/mid-range hotels in ilford. the issue is that london economical value hotels can be fully booked during high season. if you dont fancy £400/£500 hilton room rates then ilford is affordable & accessible. excellent transport links into central zone 1. bus services connect to underground gants hill or tottenham stations only a 30 minute journey away. very well situated. i had an annex room - a9-which is immediately adjacent to the main building. a-rooms are refurbished & everything worked with a continous speedy wifi signal. lovely large ensuite room with large clean shower room. all staff very friendly & polite. fresh towels everyday & plenty of hot drinks & toiletries. i couldn't fault the staff. if you are open & down to earth with housekeeping & reception then you are sure to get the same warm, attentive & professional service back. wholeheartedly recommend & a great multiple nights stay with no problems. there are basic rooms in the main building which may suit working contractors looking for home rent prices for long block booking stays only sharing facilities sometimes with one other room. rooms5.0service5.0location5.0 hotel highlightsgreat value roomsa-rooms in annex are refurbished nearby activitiesonly a short walking distance to town & strong public tranportation links making central london accessible. safetylike many urban areas including king cross & victoria it pays to be vigilant. walkabilityit's london multicultural like brixton. there can be issues & it does pay to be careful. food and drinksplenty of bars & eateries at lower prices than london. also lots of pound shops, cheaper supermarkets & a street market. noteworthy detailslots of smaller hotels & locations often acting collectively as a larger chain. may be beneficial to be sure of the facts like exact situation when booking. full english breakfast at wetherspoon pub 5 mins walk from only £3.

I really enjoyed our stay in the hotel overall - fairly close to the train station, nice comfy bed,…read morefriendly staff. This time we even got two sets of towels (in the past we used to get one). Drawbacks for me was that they only had black tea in our room (no green or decaf and I can't really drink black tea in the evenings due to high caffeine). The breakfast itself was nice, however, in my opinion, the device was way too slow, and we had to be somewhere else, so I was constantly on the edge, plus they messed up our order a bit (not a big deal, but if you are doing everything slow at least get it right)

A Premier Inn is a Premier Inn but I'm always impressed by the friendly receptionists and comfy…read morebed! Big room, soft pillows and desk space. This place is fairly quiet so a good night sleep expected. Also leaving very early so we were given a complimentary cold breakfast to take with us! Could be made better with more tea selections and biscuits!

Lovely hotel, thankfully they were able to accommodate a large party. The rooms were very clean…read moreand provided the basics needed for an overnight stay. The have free wifi and a super fast connection which there is an extra charge. They have a standard buffet breakfast for £8.99. The breakfast was okay, it's not five star dining but it definitely fills the gap. The staff are just so lovely. They accommodated all of our requests made us feel comfortable whilst traveling with many children. Because it was the new year, we were treated to complimentary bottle of Prosecco and the children got treats and books. April is the manager at this location and she was brilliant. She was very warm and kind. To be honest, she made our stay feel as close to home as it could. I'm very appreciative of April and her staff's hard work! Excellent!

Booked online as this was one of two hotels in town. The hotel was pretty basic but had everything…read moreand all the essentials needed for our stay. Located next to High Street we were able to walk to all the restaurants, bars and pubs. Which is always a plus!!! When booking online there are options to add a breakfast but I choose not to. We did try the breakfast twice during our stay and it was ok. There were the traditional British breakfast choices. Bacon, Sausage, Eggs, baked Beans, toast, mushrooms and tomato (which I'm a huge fan of). There was also yogurt, cereal and fruit which was a good addition. From all the breakfast choices, unlimited juices (orange, cranberry, grapefruit and apple) I was most excited about the automatic self serve coffee maker! This coffee maker was impressive and made espressos, americanos, cappuccinos, white coffees and lattes in one touch! This American definitely was not searching around town for a Starbucks because of this machine!

Nice rooms and great breakfast. The staff is friendly and…read morehelpful. There is free WiFi and TV with a lot of channels on. 1 min walk to the train station leading directly to London

Friendly informed staff make this hotel worth its while…read more Rooms are basic with a big comfy bed and a TV with half of Freeview to choose from. You only get a tiny piece of soap for the bathroom. There is no shelf in the shower for you to put shower gel or anything on and that is really my only gripe. I stopped for two nights and my room card reset itself after the first 24 hours. This has happened in other Travelodge hotels but was passed off as being an issue from visiting ExCeL for an event. I'd stay here again its two minutes from the DLR but a bit of a dodgy walk to anything else down an empty street.

This is a sort of hostel over a pub. It is walking distance from theO2 arena, so handy for…read moreconcerts, and a bit further away is City Airport. We had a room for three which had a tiny ensuite shower room. It was rather cold. There was no wi fi reception in our room, so had to use the common room upstairs. We got a chinese takeaway, and in the morning breakfast is served in the bar. There were loads of tea bags and accessories which we used up in order to keep warm. We asked for more and were given a huge amount! The staff are Polish, very polite and friendly. After getting used to the cold, it was quite ok.

Let me start review by saying thanks to Tara (Hotel Manager) for doing her best to provide Customer…read moreService. However Hotel management operational standards did not let her excel at her Job. Had to go through lot of unnecessary drama during my stay however i will keep my emotions away and showcase what i found not ok from Guest experience perspective. I originally booked the Hotel for 2 Weeks , Got a fantastic deal. Tara welcomed me at the Front desk, adjusted the pricing for me and gave me a bottle of water. 1) I requested for quiet and bigger room as i am going to stay for 2 weeks, However i ended up in a match box sized room. The front desk folks made me believe that's the best room they got. I would have appreciated honesty in this regard as later i found out there are much Quieter, bigger and nicer rooms available. 2) Elevator on my side is consistently faulty, Thankfully elevator on the other side of the Hotel is working. However its a maintenance problem and customer inconvenience. (It broke down at least for 3 days during my 7 day stay) 3) on Day 4, When i got back to the Hotel in the evening (5 PM) I found water leaking out of the Toilet and not flushing. I am exhausted and repeatedly tried to call the front desk for over 20 mins with no response. I dragged my feet down to the reception to report the problem at 5:30 PM and i got a response that operations are gone for the day and they will arrive the next day morning. Hotel manager did Offer me for a room change. But from my point of view , i am all settled in and if i had to change rooms,i have to pack & Unpack everything. Simple solution should have been calling a plumber and fixing the problem. I am very unhappy at this point. I am tired and my evening which is supposed to be relaxing turned into total chaos for not able to address a simple issue . As a guest , all that i care is not being bothered by unpleasant service related circumstances . 4) Unhappy me told the hotel manager that i would like to check out. Instead of finding a solution , she tried to penalize me for early checkout. This is like putting gasoline in fire. and then disrespected me by offering me free points. I dont care about free stuff, all that i care about is relaxing stay experience. I travelled several miles from home and paid for the hotel not to go through poor service experience. 5) I reported the inconvenience to the IHG Guest relations. and that night Hotel manager moved me to a new Room (spacious). I packed the luggage and moved myself to the new place. It's late in the evening and until the next day i did not look at the cleanliness of the carpet of the room. Hotel manager is not happy that i complained to the guest relations. 6) When i woke up next day i saw massive stains on the carpet in the room. Seriously It looks like Poop & Vomit (Look at the pictures) & appliances in the bathroom are not cleaned or maintained properly. I once again took this to the notice of the front desk and the lady did a walk through and offered me to change rooms again. So the Rooms are Untidy and not clean. It made me question the health regulatory standards in London. Disgusting i must say. 7) That evening they moved me into another room ... again i have to pack all my belongings and drag my tired ass into the new room. Comparatively cleaner but Still got those black stains on the carpet. I once again called the guest relations and updated the ticket with what's going on. 8) The next day, Right infront of the front desk i was confronted by the hotel manager for raising complaint with the guest relations. I dont want to get into the drama that happened But i once again want to say that Hotel manager Tara did her best to provide customer service however she is failed by her management. She doesn't have ultimate power to serve a customer. However i consider this unprofessional. If she had to talk , she should have requested sometime and spoke in the lobby area away from other guests. I did not say nothing about leaving however Hotel Manager said i can checkout anytime i want. Keeping emotions aside, Hotel management is asking me to checkout because i am questioning their untidy rooms and poor operations. 9) I care less about the drama but Hotel tidiness & operations is the most important factor for me. A rather simple solution is being turned into a uncomfortable situation to a customer. I cannot stay at a place where it is hazardous to health and not a relaxing experience. Plus i was unprofessionally treated. At that point i decided to leave the hotel to Marriott brand. Let me tell you, total 360 degree change in experience. My rest of the stay in London is excellent and i highly regret staying at this location and had to go through all the drama in place of Customer Service.

The hotel was really far away from pretty much everything, but that's why I was even able to get a…read moreroom there. It was a last minute booking for a sat night and everywhere in town was booked up unless i pay more than 300 pounds for the night. Anyways, I figure one night in the Docklands wasn't the worst thing in the world, with the tube being a block away and all. The hotel was pretty much what I have expected it to be. It was clean and neat and everything was at its minimal. The bathroom was clean, the shower was hot, the tv worked fine and the beds were pretty decent. The continental breakfast that came with the room wasn't as good as the breakfasts I've had at the other Holiday Inn Expresses, but I guess it depends on the region/culture. Overall, it was a good deal and great for a short stay.