I see some recent mixed reviews and think I know why, as I recently had a disappointing experience…read more I went twice in the past ~month. Kota and his coworkers helped and walked through all the details and was a great help. The second visit made me decide to drop GC. One of the complaints concerned military discount. Heather not only got it fixed but did the same for our previous trip. I hadn't mentioned it as I didn't know there was one, so it was all her doing the right thing. The rest of the concerns I'll just address by making sure Kota is there before I make the drive. Customer service has eroded to a large degree in recent years. Heather and Kota made a huge difference. Some people are helpful and care about their jobs. I am new to some instruments and it helps to have insightful input from those who play. Without customer service, I could get just the products online. If I can do this without help, I'd save myself the drive. As of this weekend, I am trying to figure out how to fit lessons in my schedule. If you had a negative experience, try again. It may help to give a second chance sometimes, so you don't throw the baby out with the bathwater. ;-)

Everyone that works in there has no clue on guitars bass and drums…read more No matter what base or guitar I picked up to play it seemed like everything was set up out of whack. How are you supposed to sell instruments when the instruments are not set up properly. I spoke to their guitar attack, and this guy had not a single clue about what I was talking about intonation adjusting Bridges. These are the basic things that you need to know when you work at a guitar store, I was appalled by this. What they need to do is hire people who have true knowledge of instruments instead of a bunch of people and they're just messing with their phones when there's customers that need help I'll never buy nothing from the store I would rate it a zero If you want your guitar set up in properly, take it there

Always try to stop by local music stores when I'm out of town, this one delivered, great selection…read moreof mostly used instruments, many of good quality and good prices. Interesting selection of amps and pedals. I picked up a delay pedal to replace mine with power issues. Played some great guitars and talked guitars with the new owners. Good shop, good guys, if I lived here I'd shop here.

They fixed up my acoustic guitar, got it sounds like new. Getting an electric guitar soon as I can.read more

This is the greatest family owned music store ever. One of the few left. Dana and Steve are two of…read morethe nicest, most helpful people you can meet as well as the entire staff.. I have been double business with them since 1994. If they don't have it they will get it for you. I will always shop here for my music needs before going anywhere else. Sure I might save a few bucks buying online but I'd rather spend a few dollars more and give them my money than to spend it online with someone I don't know. Steve spend an entire day installing a pickup on my pedal steel guitar (he'd never worked on one before) and only charged me a couple hours labor but saved me the trouble of shipping it or driving it four hours away to the nearest pedal steel tech I could find. Stellar customer service! Encore Music FOREVER!