Amazing 3 night stay in the Abbey room of this historical and gracious Bed & Breakfast. Charla, the…read moreowner is the kindest most hospitable of hosts. The breakfast that she creates and serves are accurate to the Victorian time period that the home was built, and the care she takes in preparation is only exceeded by the exceptional quality of food. A five course breakfast gets five stars from me! Mind blown.....

Great stay! "Charming" in every detail, from the first tour of the restored house when we arrived…read moreto the exquisite breakfast. Our hosts were welcoming, friendly and helpful. We cannot wait to go back.

DO NOT STAY HERE‼ We arrived around 8:45pm to check in and were told our room wasn't ready due to…read morehousekeeping issues. We were told it would be about an hour before someone could clean it, so we waited in the lobby and watched TV. After an hour, a staff member showed up and "cleaned" the room in under 15 minutes-seemed suspicious, but we went to check in anyway. We got to the room around 10:10pm and were immediately hit with the smell of cigarettes. Annoying, but we tried to brush it off. Then we pulled back the sheets on BOTH beds and were horrified to find body hair and brown stains all over them. I went to the front desk and politely asked for clean sheets so we could change the beds ourselves to get to sleep faster. I was told we had to leave the room and wait in the lobby for staff to do it, which was not going to happen, because our belongings were already unpacked in the room and we wanted to ensure the job was done correctly. When I insisted, the staff got defensive and claimed the sheets were already clean. Eventually, they gave me clean sheets, but after that, they were rude and wouldn't even make eye contact with us for the rest of our stay. Not to mention, the shower was also full of hair, and the duvet cover looked like it had white bodily fluids on it. If I could give this place 0 stars, I would.

I really wanted to love SureStay but checkin was such a nightmare that it left a sour taste in my…read moremouth. SureStay is a great hotel and is truly comfortable. If it weren't for the checkin process, this would have been a 5 star review. When we checked in at 7pm (checkin is at 3pm but we were on a road trip and arrived late), our room wasn't even ready. I had booked a room weeks before our trip so our arrival shouldn't have been a surprise. The concierge was stressed out and freaking out over everything. She said she would go clean our room and it would be 15 minutes. AN HOUR AND A HALF passed while more people lined up to checkin. They forgot that our room had already been cleaned and went to clean a new room upstairs for us. After all this mess, they tried switching our double queen bed room to a single...even though two rooms were cleaned for us! I told them no because I had already been waiting for so long and then they gave us the first room they had cleaned over an hour ago. They didn't offer us any drinks while we waited. Because of their incompetence, all of the restaurants were closed except for Buffalo Wild Wings that's pretty much next door. When we came back to the hotel after dinner, there was literally a line out the door with people waiting to check in. I'm surprised they even recovered by morning because this whole ordeal was a mess!

On a weekend in October, I needed a last minute inexpensive room in Elkins, WV, and since none were…read moreavailable, reserved the closest available in Buckhannon. We checked in and found that the Colonial's office and hotel portion was in a heavily modified (for fire and safety reasons) Victorian home. Nonetheless the old grandeur could still be found. Our room was in the more modern motel portion. We were pleased with the room, in that it was very clean, immaculate really, spacious, with a spiffy bathroom. The décor was basic, but pleasant. The management was very helpful when we had a problem. The internet connection was good. Nothing more to say, we got what we wanted. It's location was very convenient, just off US 33. We were very pleased.

From the owner: Colonial Hotel Motel,Phones, Fax Service. 27 unit motel. Rooms reasonably priced. Family…read moreAccommodations. High speed internet. Conveniently located close to West Virginia Wesleyan College. Visa. MasterCard. Discover. American Express. Diner's Club.

Nice. Clean. Comfortable. Newer. Friendly reception. Free continental breakfast. Small "unique"…read morerooms are great for a single traveler. The window seat and the closet are also an added plus compared to most motels with this star level or price point. Close to other upcoming amenities. Sheetz gas station, the best chain in the WV area, is across the street. Buffalo Wild Wings is adjacent. This is an excellent choice if in the area of Buckhannon, Philippi, or Elkins, WV.

Stated it had a pool online; no pool. Bed was not the most comfortable. Showers aren't the best…read more Choice of tv channels was OK. WiFi speeds leave a little to be desired, but were stable enough to stream YouTube. On the upside the room smelled great, it was in good condition and nothing was questionable when it came to cleanliness. All required necessities were provided. The hotel is close to Walmart, multiple restaurant choices and an auto store (Incase if road emergency).

My daughter and I stayed the night here attending a funeral in Buckhannon. They were doing a little…read moreremodeling which did have the exercise room closed, but that didn't matter to us. The check in/out process was seamless. The pool is small but we were the only ones taking a dip at the time. The room was nice and new. The beds were beyond comfortable and even with kids in the hall our room was quiet. The tv was excellent and our heater/ac worked perfect. The daily 6-10am breakfast was delicious and clean. They had cereals, pastries, yogurts, juices, hot cakes, scrambled eggs and sausage patties. I'm pretty picky, but the eggs and sausage were great. Directly in front of the hotel is a gas station/24hr mini mart and a quaint diner called the Huddle House. We had dinner there, late night snacks from the mini mart and filled our gas tank before departing for our trip home in the morning. I would recommend this hotel and stay again when I'm back in the area!

Great customer service!! Hospitality was phenomenal!! Rooms are very clean and neat!! Highly…read morerecommend staying here, family friendly!

Over two weeks ago I was told that the "accounting department" would be reaching out to me…read moreregarding the over charges that occurred four weeks ago. It's pretty clear they are not wanting to make things right, therefore I have filed an official complaint with the West Virginia Attorney General and the better business bureau.