Great customer service!! Hospitality was phenomenal!! Rooms are very clean and neat!! Highly…read morerecommend staying here, family friendly!

Over two weeks ago I was told that the "accounting department" would be reaching out to me…read moreregarding the over charges that occurred four weeks ago. It's pretty clear they are not wanting to make things right, therefore I have filed an official complaint with the West Virginia Attorney General and the better business bureau.

DO NOT STAY HERE‼ We arrived around 8:45pm to check in and were told our room wasn't ready due to…read morehousekeeping issues. We were told it would be about an hour before someone could clean it, so we waited in the lobby and watched TV. After an hour, a staff member showed up and "cleaned" the room in under 15 minutes-seemed suspicious, but we went to check in anyway. We got to the room around 10:10pm and were immediately hit with the smell of cigarettes. Annoying, but we tried to brush it off. Then we pulled back the sheets on BOTH beds and were horrified to find body hair and brown stains all over them. I went to the front desk and politely asked for clean sheets so we could change the beds ourselves to get to sleep faster. I was told we had to leave the room and wait in the lobby for staff to do it, which was not going to happen, because our belongings were already unpacked in the room and we wanted to ensure the job was done correctly. When I insisted, the staff got defensive and claimed the sheets were already clean. Eventually, they gave me clean sheets, but after that, they were rude and wouldn't even make eye contact with us for the rest of our stay. Not to mention, the shower was also full of hair, and the duvet cover looked like it had white bodily fluids on it. If I could give this place 0 stars, I would.

I really wanted to love SureStay but checkin was such a nightmare that it left a sour taste in my…read moremouth. SureStay is a great hotel and is truly comfortable. If it weren't for the checkin process, this would have been a 5 star review. When we checked in at 7pm (checkin is at 3pm but we were on a road trip and arrived late), our room wasn't even ready. I had booked a room weeks before our trip so our arrival shouldn't have been a surprise. The concierge was stressed out and freaking out over everything. She said she would go clean our room and it would be 15 minutes. AN HOUR AND A HALF passed while more people lined up to checkin. They forgot that our room had already been cleaned and went to clean a new room upstairs for us. After all this mess, they tried switching our double queen bed room to a single...even though two rooms were cleaned for us! I told them no because I had already been waiting for so long and then they gave us the first room they had cleaned over an hour ago. They didn't offer us any drinks while we waited. Because of their incompetence, all of the restaurants were closed except for Buffalo Wild Wings that's pretty much next door. When we came back to the hotel after dinner, there was literally a line out the door with people waiting to check in. I'm surprised they even recovered by morning because this whole ordeal was a mess!

My daughter and I stayed the night here attending a funeral in Buckhannon. They were doing a little…read moreremodeling which did have the exercise room closed, but that didn't matter to us. The check in/out process was seamless. The pool is small but we were the only ones taking a dip at the time. The room was nice and new. The beds were beyond comfortable and even with kids in the hall our room was quiet. The tv was excellent and our heater/ac worked perfect. The daily 6-10am breakfast was delicious and clean. They had cereals, pastries, yogurts, juices, hot cakes, scrambled eggs and sausage patties. I'm pretty picky, but the eggs and sausage were great. Directly in front of the hotel is a gas station/24hr mini mart and a quaint diner called the Huddle House. We had dinner there, late night snacks from the mini mart and filled our gas tank before departing for our trip home in the morning. I would recommend this hotel and stay again when I'm back in the area!

Nice. Clean. Comfortable. Newer. Friendly reception. Free continental breakfast. Small "unique"…read morerooms are great for a single traveler. The window seat and the closet are also an added plus compared to most motels with this star level or price point. Close to other upcoming amenities. Sheetz gas station, the best chain in the WV area, is across the street. Buffalo Wild Wings is adjacent. This is an excellent choice if in the area of Buckhannon, Philippi, or Elkins, WV.

Stated it had a pool online; no pool. Bed was not the most comfortable. Showers aren't the best…read more Choice of tv channels was OK. WiFi speeds leave a little to be desired, but were stable enough to stream YouTube. On the upside the room smelled great, it was in good condition and nothing was questionable when it came to cleanliness. All required necessities were provided. The hotel is close to Walmart, multiple restaurant choices and an auto store (Incase if road emergency).

Last year I experienced the worst over night stay at a hotel and promised myself that I would never…read morego to a subpar hotel again! If you are looking for a clean, quiet hotel in Weston WV the Holiday Inn Express is for you! Moderately priced and free good breakfast! Service experience excellent.

My sister and I really enjoyed our trip in this beautiful Hotel!! We came to stay here on a pretty…read moregood deal from visiting the Trans Allegany Lunatic Asylum for $99 per night. (This did not include the pet fee though). I was pleased that it was located to a gas station for one. The dining area was my usual place to sit when I didn't feel like staying in my room and they actually had the coffee available all day. We had a pretty nice big room that was clean and comfortable. The bathroom had a lot of sink space and I loved how the shower had the right water pressure and the hot water lasted. The staff here is very friendly on approach. We had nice welcome bag that had chips, a granola, and a bottle of water (which we really needed due to having just gotten off an 8 hour car trip!) This is a great place to stay if you're in town!

Very nice hotel, very clean and comfortable. Was pricey, over $600 for three nights which…read moreincluded a $75 pet fee. Breakfast food was great, love the make your own waffles.

We only spent 1 night and we were beyond tired but spent like a log. Place looked nice or recently…read morerenovated. I like that hotels are giving different pillows. Appreciate the included breakfast. Not as big as selection as some hotels but loved the oatmeal was perfect. Staff were polite and helpful. Only downside is seem to need more parking. But great stay and appreciate the great nights sleep as we head leaf peeping.

Staff is super nice, they brought me a microwave. The lake is beautiful with plenty of hiking…read moretrails. The hot tubs are good. The pool is a little small for summertime. I was there in the middle of the week and it was almost too crowded, I would think it would be wall to wall people on the weekends. The rooms are just a basic hotel room, they really should have balconies.

Beautiful location!…read more We had a mini girls trip to the resort. Enjoyed hiking around the lake, swimming in the indoor/outdoor pool, and music at the restaurant. Overall it's a great place the rooms are a bit dated and things like the steam room and outdoor hot tub were not working.

On a weekend in October, I needed a last minute inexpensive room in Elkins, WV, and since none were…read moreavailable, reserved the closest available in Buckhannon. We checked in and found that the Colonial's office and hotel portion was in a heavily modified (for fire and safety reasons) Victorian home. Nonetheless the old grandeur could still be found. Our room was in the more modern motel portion. We were pleased with the room, in that it was very clean, immaculate really, spacious, with a spiffy bathroom. The décor was basic, but pleasant. The management was very helpful when we had a problem. The internet connection was good. Nothing more to say, we got what we wanted. It's location was very convenient, just off US 33. We were very pleased.

From the owner: Colonial Hotel Motel,Phones, Fax Service. 27 unit motel. Rooms reasonably priced. Family…read moreAccommodations. High speed internet. Conveniently located close to West Virginia Wesleyan College. Visa. MasterCard. Discover. American Express. Diner's Club.

I had high hopes and am kicking myself for not reading the reviews…read more.. Convenient location for a visit to Stonewall, the Asylum, hiking etc.. At check-in there were crumbs on the table/counters, jelly fingerprints on a kitchen cabinet, cobwebs, dust bunnies etc. And bring your own towels, pillows and sheets (the ones on site are so thin and ratty). Other supplies are limited - only had a few paper towels, 1 garbage bag, we almost ran out of toilet paper etc.. There is also a binder with tons of rules and fines if you don't follow them. I get that to some extent but it could be presented in a much better way.

https://youtu.be/JJV9nfVYORw…read more My wife and I went here for our honeymoon but I had to feature the cabins in our Vlog that went up on my Traveling gamer on YouTube!!!!