Eric is the most professional piercer I have encountered in CT. He has excellent composure and…read morehygiene, but what really stole the show was his creativity with piercing. You can tell he really loves his job and puts individual effort in every project he has.

Eric was really good. Talked me through the whole piercing process and before I knew it, we were…read moredone! Highly recommend.

I went with a friend to get my eyebrow repierced and get my septum pierced. My friend also got her…read moreseptum. We had a little bit of trouble finding the place as he doesn't have a sign yet, but once we found it we were pleasantly surprised. Once inside you're met with a very clean waiting room with comfortable seating. It's a very calm environment which is important when you're having anxiety about getting a needle shoved through your body. Jay was very laid back, funny, extremely informative and knowledgeable. He was also understanding and did what he could to calm my nerves. It's been probably 18 years since I had gotten a piercing so I was a tiny bit on edge. He answered every obnoxious question my friend and I had without getting annoyed... if he was annoyed he certainly is good at hiding it. The entire process was really quick. I appreciated that because the longer something takes...the more time I have to get worked up over it. Once he was done he explained where the used needles go and where he sends the tools to be sterilized. When it came time to pay he went over what to use for cleaning. He didn't try to sell us what he has and even said we can find it cheaper elsewhere. My friend and I bought it there as it's convenient and we respected him for his honesty. Overall, he was very nice and if I ever need another hole put in me...I'll let Jay do it.

Jay is wonderful. He knows what he is doing and is very proffesional.He answered all my questions…read moreand really has a way about him that makes you feel comfortable to ask him anything.I would not go to anyone else.

I wanted to get a double helix done, but since this is my first time getting a piercing that's on…read morethe upper part of the ear, I was very nervous about finding a piercer. I've heard so many horror stories of people getting their cartilage pierced, so I was very particular in where I went. Safe to say, I am so so so glad I came to Stay True. When I come in, everyone is so welcoming. They were very kind and professional throughout the whole process. And there were so many piercing choices omg. I found one that perfectly fit my vision. My piercer was so incredibly knowledgeable of what he was doing that all of my anxiety went away. He also addressed my questions with a lot of care. I'm so incredibly happy my new piercings!! My new favorite place to talk about.

I really wanted to love this place based on its reputation, but unfortunately my experience has…read morebeen disappointing from start to finish. On April 10th, I spent $785.08 on three piercings: my second lobes and a conch. Before the appointment, I showed inspiration photos and explained my vision to the person at the front, including that my long-term goal was a double conch. However, there was clearly a breakdown in communication between the front desk and the piercer. It was not until after the conch had already been pierced that I was told double conches are normally planned and pierced together. Had that been explained beforehand, I would have made a different decision. I was also unhappy with the placement of my second lobe piercings. I was wearing larger diamond studs that day, so the spacing looked fine in the mirror. Once I got home and wore hoops, I realized the second holes were placed much farther away than I wanted. The photos also show an old, partially closed hole near that area, which makes me wonder whether the piercer may have thought I already had a second lobe and placed the new one more like a third. I cannot know that for certain, but because I explained everything and showed my photos to the front desk rather than directly to the piercer, it adds to my concern that the information was never properly communicated. For the amount I paid, I expected a much more thorough consultation, better communication, and more education about placement, jewelry, and aftercare. On June 8th, I returned because I had an MRI and needed my conch jewelry replaced with a retainer. I also told the front desk that I needed my lobe jewelry downsized. Once again, that information was not passed along. After the piercer finished changing the conch jewelry and began packing up, I had to remind him about the lobes. He sighed and said he had not been told. The appointment again felt rushed. I had to ask how the retainer worked, how to put my original jewelry back in, and whether it was threaded or threadless. I was not told what material the retainer was made from, how long it should stay in, whether it was appropriate to leave in a healing piercing, or what warning signs to watch for. Because no instructions were given, I assumed it was fine to leave it in. When I later went to clean the piercing, I realized the skin had grown over the O-ring and it had become embedded in the back of my ear. When I pushed the jewelry slightly, the area began bleeding heavily. My husband had to use a flashlight while I pushed the jewelry forward hard enough for the embedded O-ring to come back through the skin. We then removed the O-ring and took the retainer out completely. I have included photos showing the retainer immediately after it was placed, the skin covering the O-ring, the bleeding, the retainer after removal, and the condition of my ear after I had to force it out. I cannot say whether the retainer was meant to be left in long-term because that was never explained to me. That is exactly the problem. I should not have had to guess how to manage a healing cartilage piercing after paying a professional studio to change the jewelry. After spending nearly $900 between the original piercings, jewelry, downsizing, and the retainer, I expected professional guidance and confidence that my piercings were being handled correctly. Instead, the retainer became embedded, I had no choice but to remove the conch completely, and I now have to let the area heal before it can be repierced. I lost the piercing and the hundreds of dollars I spent on it. After everything that happened, I felt I had no choice but to write this review.

Took me in right away....eager to please.....stayed open late to finish my tattoo in one…read moresitting......and I love it....Mark is great!!!

helpful amazing people, willing to work with you if you don't know what you want, will talk through…read moreand explain everything thoroughly. dan is a great artist

Got a second lobe piercing, my sister got her closed up lobes redone and my 10 yr old niece got her…read morefirst! Making an appointment was easy and staff was very accessible and accommodating by phone. Upon arrival establishment was clean and welcoming, we were greeted and attended to promptly. Libby was funny, kind, informational and appropriately sensitive to a first timer (and me who hasn't had a piercing in 27 years) highly recommend Libby and beauty mark !

I've been coming here for YEARS and there's nowhere else I would rather go. To be fair, I met Jay…read moreprobably.... 10 years ago and just kind of followed him since. Everyone in this shop is patient, open minded, totally willing to work with whatever you want, upfront, honest, and knowledgeable. Though the shop is family friendly, please understand that language is used loosely, and it's a room full of people getting stabbed with needles. You may hear a few colorful words- but that's the business that you've walked into. Can't say enough great things about these guys. Just go meet them yourself for any tattoo/piercing needs.

As most of these reviews state, the staff is extremely rude and they act like you're a nuisance…read morejust being there. Good luck trying to call, even though there is always someone free on the staff they will immediately only text and then blame you for the miscommunication. I asked if a piercing was possible, I was told to book a non refundable appointment and then turned away from the piercer for not having the right "anatomy" for a lip piercing. When I gave a review with feedback on the service I was told that I was hostile and rude. My friend came with me and even she is surprised by the response this business gave me. Even though I was scammed out of $50 and talked down to by the staff, I still remained calm and kind. It's a good place to go to if you want your day ruined.

They always do an amazing job both getting pierced, and being with others getting pierced!! Super…read moreclean! Super efficient! Informative to the MAX! Melissa is the one I went to for both my nostril, and septum didn't hurt at all!! she made sure the placement was perfect for my nostril and that I had the anatomy for the septum. I got my septum in feb this year and my nostril a year ago in march. I can't wait for my next piercing! I will never go to another shop. My friend just got her septum done and it's so cute!!

I'm not gonna lie...I was nervous going in. But Matt assured me that he wasn't nervous, and it went…read moreup from there. Yes...it hurt but Matt was patient and did a great job with my custom design.

I honestly can't say enough about this place. It's neat, clean and inviting. And Matt, the owner,…read moreis such a good soul and is an awesome artist. He makes me feel so comfortable & relaxed each & every visit and I always can't wait to go back. My most recent tattoo is a memorial piece he did today, 3/29/23, for my best friend of 26 years. I'm beyond happy and even teared up when I saw it. Thank you once again for a beautiful experience as always Matt!

Melissa is very professional and her shop is very well stocked in maintained. very clean…read more I always come in for my jewelry changes and had my nose piercing down there. They are very accommodating.

Been here multiple times for facial piercings and to purchase new jewelry. All the staff are…read morehelpful and professional. Black Diamond in WeHa was so expensive compared to Moonflower. 10/10 would recommend

I have nothing but great things to say about my experience at Beauty Mark! It was recommended to me…read moreby a friend's son--specifically, Rachel (Snowflake) was the artist who did his tattoo. I was impressed by the exactness and went in for a consultation. Rachel was extremely professional (and well-inked!). I shared with her printouts of my desired tattoos and, because she is also a fine artist, she made suggestions as to how she would like to alter the designs to improve them. After seeing her work online, I totally felt comfortable with her suggestions. We made an appointment for 3 weeks in the future and I left a deposit. On the day of my appointment, I was a little nervous, but excited. This was not my first tattoo (I have two earlier ones from about 20 years ago--the artist has retired, hence my search). Rachel showed me her designs. The first was a Phoenix and her alterations were superb! For the second tattoo, I changed my mind and showed her the new version which she happily updated. Again, Rachel was extremely accommodating, placed the stencils and I was most pleased with the Phoenix. The sun and sea tattoo needed a little adjustment, but we arrived at an excellent solution. The tattooing process was a bit more painful than my previous experiences based on the location--ankles are like that!--but Rachel was most gentle and proceeded in a way that was the least uncomfortable to me. The results were beautiful! I was so pleased with her work! They took far less time than we expected, so the cost was less than I anticipated. Rachel was very careful to explain the care of my new tattoos and provided me with her business card to contact her in case I was concerned about the healing process. I would highly recommend Rachel for an excellent tattoo experience--the quality, artistry, experience and results were superb. Thank you, Rachel!!!

I went to see Snowflake for a tattoo last year- I basically just gave her a list of things I liked…read moreand she drew up a cute little tattoo. I went back recently to have my eyebrows microbladed by her and I'm thrilled with my results. I've been treated nicely by everyone in this shop and I've been more than ecstatic about the quality of the work I've gotten here. The other reviews seem a little childish- speak up and communicate with your artist... they're not mind readers.

This was my first tattoo and I had a bunch of questions. All were answered and many answers to…read morequestions I didn't know enough to ask. I went online and was impressed with the work done in the store. I like the way George did his shading and when I talked to him I knew he'd be the right person for me to get my first tattoo. The store is clean, comfortable, and inviting. The Reese's candy was a nice touch. Everyone made me feel welcome and George explained every step. He made sure I was ready and satisfied with the position. I am very happy with the results. When the time comes I will go back without hesitation. It was a great experience.

Ted was fantastic, he did an amazing job on my finger tattoo. Highly recommend getting an…read moreappointment with him