I went to Mattress Express on a weekday. It seems like everyone in my neighborhood located off…read moreMineral Spring buys their mattresses from Bill. This man is well-spoken and explains everything simply and clearly. He does not "upsell." He asks about your needs and explains about the least expensive to most expensive mattresses and how each mattress's features differ. I told Bill I was in agony because of my neck and back and I thought it was probably because of my old mattress. I purchased the second most firm king-size mattress and foundation along with two specialized pillows for neck pain. I have now slept two nights with my new mattress and pillows and my pain is already diminishing. The mattresses were delivered on the date promised and my old mattress and box spring were taken. The two men who delivered my mattress were very personable. Actually, they were downright charming. They took away my old mattress and foundation and delivered and set up my new one quickly and meticulously. They made sure I was completely happy with the set-up. I understand now why my neighbors speak so highly of Bill and Mattress Express. This is an exceptional, local small business with a very knowledgeable and personable owner. The store offers a wide range of choices and price points. In a word - Mattress Express is OUTSTANDING.

Do not order from this business- the mattresses may be nice but the owner seems unhinged... He…read moreseemed like he is "on something" he delivered a mattress and came in my house in a rush , almost knocked over several things, sweating , yelling at his co- worker - was not the same guy in the store..... he needs help obviously ... just be warned... there were other issues that happened during this process but I do not want to repeat- but run away and seek other mattress places....

TERRIBLE delivery service! Bob's Furniture charges $150 for a White Glove experience, just for the…read moredelivery guys to ruin the entire experience for you. The first delivery, the item was damaged. After returning it, I was scheduled for the next delivery date which was 5 days after the original date. When the next delivery date came around, the delivery guys argued with my elderly mother that the item was "too heavy" to bring up the stairs, following he is not going to "break his back" doing so. The best I was offered was another delivery date, with a different team, 10 days later! I had to fight a hard fight to get next day delivery at a special time because I had no one to receive the furniture for me and I had to be at work. I waited 2 hours and nobody showed up! After the 2 1/2 hour mark, I got a call stating the delivery team is outside of my house, but I had already left. I was 2 hours late for work waiting for them to show up and all they had to say was they were delayed. Understanding, delays happen, however, that should have been communicated to me so we can plan accordingly. They shouldn't have just showed up 2 1/2 hours late, especially after the experience I had the pervious day. I've never had an experience as horrible as this over furniture. After going back and forth with delivery team and store associates, dealing with 2 managers and a supervisor, spending three hours on the phone about the delivery driver arguing with my mom while I was at work, then the next day, the furniture showing up 2 1/2 hours late, making me 2 hours late to work... I ended up canceling my order. All that for nothing. And the associates at store level... there's nothing they can do.

I ordered a split king bed online and paid for their "white glove" delivery with set up. I selected…read moremy delivery date and time and received a confirmation in my email that my order had been processed and my delivery was scheduled. The morning of my delivery window came and went, so I called their customer service line to find out what was going on. The customer service rep told me that I owed an additional $42 and that my order was "on hold" until payment was processed. When I asked how this could have happened, because I ordered it online and they were the ones who calculated the total, so the issue was with their system, I was told "yeah, online ordering can be glitchy" I then asked the customer service rep why no one notified me that my order was on hold, especially since they had charged my credit card and sent me an email confirmation that was order was set and I was told that no one monitors that system so there would be no way to notify me unless I called in. What a stupid process and dumb answer to receive. I then had to call back and speak with someone from sales to pay the additional amount and they were able to schedule my pickup for the following Tuesday (they don't deliver on Sunday or Monday for some reason) I then went to read the online reviews and became so concerned because so many people have had problems with this company and everyone had a story of a delivery gone wrong or some other issue. Luckily, I received the bed, with all the parts, and the delivery folks set it up quickly and got on their way. I don't imagine that I'll ever shop here again, the whole experience was frustrating and it's evident that they don't care about their customers.

I was recommended to look here for furnishing my loft apartment. I was welcomed by an elder Ivan…read moreshe was so pleasant and welcoming. She explained what was in each floor (3 floors total) I looked around overwhelmed by all the selections they had. Beautiful decor, furniture set up. I was approached by Keven the sales associate also on the first floor. After that I went up to the second floor, third floor and not one sales associate approached me to even ask if they could assist. Once I spent enough time. I went down to the basement where they have sale items, cash only. There were two associates on that floor and younger gentleman and older gentleman that paid absolutely no mind spent more time in their cell phones. Although the entire store is beautiful with many options, besides Ivan and Kevin. I didn't feel like a customer. I went to spend money and was hoping for an exceptional experience, I left not wanting to purchase a thing and so I took myself and my money elsewhere. Not sure if I would visit this location again.

Cardi's used to be great. What happened ?…read moreI bought most of my furniture there. Now it is very poorly laid out. The salesman was not well informed and not helpful.

So, I made a mistake and forgot to ask for a low profile split box spring since, I am rather short…read more I texted Joe to see if I could purchase one because the standard one is just too tall. Joe immediately offered to get me the low profile version for no charge! Talk about great customer service!! Thank you!!

They sell garbage mattresses. Run ‍ away. And they give you the run around when you call in about…read moreusing the warranty.

Shopping for a new mattress is as thrilling to me as watching a Scandinavian cricket match so…read moreneedless to say.....I delayed this adulting activity for quite some time. I've never. Ever. Felt less pressured or uneasy while working with Tre, the salesperson, at the mattress firm in Attleboro, Ma. Tre was easy going, funny, and most importantly not only did he know every which way around every mattress in the store and the ins and outs of the fine details of what they offer, Tre made this process efficient and simple. Tre showed us all kinds of styles of mattresses and when we didn't like something we were greeted with, "great onto the next!(even though he used his Jedi mind tricks as the first one he showed us was the one we chose.). Stereotypically, we think salespeople want us to buy the most expensive cause it's the best....Tre does the opposite. Tre showed us all kinds; however, he made it clear what works for me may not work for you so let's get what you like! Some people have sales skills...some have it. Some don't. Just like personalities. Lucky for me AND Mattress Firm, Tre has both, instinctively, and it's not forced. Wow. What a great experience. Pumped to be able to sleep comfortably soon! Thank you Tre!!!

Looking for a new mattress. Great store for it. The service was awesome. Great price. They had the…read morePresident's Day sale still going, it was to our advantage. We bought a great mattress for a great price. If anyone needs a mattress this location and store, this is store.

Their work never ceases to amaze me. I find myself seeking out projects just to work with them once…read moreagain. Every single thing they have done for me has elevated the original piece by an order of magnitude.

We were looking to have our dining room chairs reupholstered because we were seeing flaking on the…read morecushions. The material was some sort of faux leather and wanted to replace it with fabric. After doing some research and speaking with a few companies, we decided to choose Masterson. Ron and Scott were so easy to work with and took what was an overwhelming process and made it so easy. Scott pulled many sample books and spent time talking to us to best understand what colors and designs we were interested in. He answered all of our questions and really took the time to understand what we were looking for. We dropped off the cushions in early May and from the very beginning, told us not to focus on price choose what we liked, and he would be happy to work with us on price. As you can imagine, looking at so many colors and designs can be quite overwhelming and Scott was extremely professional and helped by offering suggestions based on the information we gave him. After sometime, walking around the showroom and looking at many books, my husband and I chose d the fabric that we liked the best. Scott worked his magic and made some phone calls however, found out that the print we had chosen had been discontinued. Back to the drawing board, we went with Scott by our side, helping us along the way. After a couple of hours, we couldn't keep colors and patterns straight anymore so Scott offered to let us bring home some samples and decide what we liked in our home against our furnishings. Within a few hours of getting home we chose the fabric that was perfect for us! We called Scott the next morning and asked him to please place the order. When we arrived at the showroom to return the sample we had borrowed, we told Scott there was an event at our house in three weeks and asked him if it was possible to have the cushions finished by then. Scott was very upfront and told us he would do his best but could not make any promises as he had some clients before us. A couple of days before the date of our event, we spoke with Scott and he told us he would have the cushions ready for us by the end of the week. We were over the moon with joy! , Not only had Scott given us a very reasonable price for the reupholstering of the cushions, he was able to return them finished to us by the time that we had hoped. We cannot say enough great things about Masterson or Scott and his brother Ron. Masterson takes the time to understand what you are looking for and go above and beyond to help you sift through the tremendous amount of options available at their showroom. They are professional, fairly priced, and in our opinion, take the time to really understand what their client is looking for. If you find yourself looking to have a piece of furniture reupholstered, consider Scott and Ron at Masterson's upholstery. Masterson did a great job for us and they will do the same for you. Give them a call at 1-508-761-6700. You will be glad you did!

I purchased a Henrick Triple Power Reclining Sofa. Awesome product. Most of all I was VERY pleased…read morewith the delivery service. Roberto and Paul were their names as I recall. These guys are hard workers and did a great job. Timely and polite. These people deserve MUCH better pay as they are hard workers, and this is no easy job. I do hope management reads this. I do not know what they make but I am sure that is far below what they deserve. The job is ESSENTIAL is your business and without them you would have no business at all. VERY few people would pick up their own furniture. Please give these employees a large raise.

I purchased a loveseat and two recliners just over a month ago. The loveseat material is starting…read moreto pill really bad and come apart at the seam. It is less than two months old. The quality of the material is extremely poor. The manufacturers warranty does NOT cover pilling!!! Beware of their products & warranty prior to purchasing!

Oh I was in the store yesterday and all of the furniture is very high-quality and the prices are…read moremore than reasonable! You can go to a big box store and pay more or help a wonderful local business! The staff is very helpful but not pushy at all! 10 stars

The guys in store are amazing. Their "delivery company" sucks. They were supposed to deliver a…read moresectional to my house between4pm and 7pm. They showed up at 7:30pm and didn't call me until 7pm to tell me that they were going to be late. I handed the guy 90$ and didn't even bother asking for my 5$ change because they gave me such a hard time about being able to bring the furniture up the stairway. Also, I'm now having to patch a gauge in my hallway because of their sloppy delivery service. I'd recommend this company as I like the sectional. Get your own delivery.

They offered delivery, and when they showed up (a week late) with my bedroom set, they brought the…read morewrong nightstand. After spending two days trying to get the owner on the phone, they refused to deliver the correct nightstand and refused to reimburse any of the delivery fee. It was a nightmare. Don't go through what I did. Shop somewhere else. I did not "offer" to pick up my item. After they tried to tell me that my PARENTS should pick it up and deliver it to me, after they refused to deliver, after I spent days calling them in half hour intervals to talk to the manager, finally my only choice was to pick up the piece myself. The piece wasn't back ordered. They told me it was sitting in the store and they had brought the wrong one. It's a year later and I just noticed their rebuttal. I'm still angry enough about it to edit this post. In fact, I never did vent about this on any other social media. I'm going to now. It's too bad it's not possible to give zero stars.

My bedroom was made out of particle board. It broke the first week I had it. The draws bottoms…read morefell out. The top started peeling. The sales lady Marie told me it was solid wood. They lied.

i paid for a queen size bed and paid over $3500.00 and it been two years and the bed suck i wake…read moreup in pain they lie to me saying it helps you will get a better sleep i dont i wake up every few hours do to hip pain back pain my hole body in pain all thay care about is that dollar thay dont care about the person it all about the money i never heard from them and i will never go there again i think the person selling the bed was just doing his job it sad

Absolutely the cheapest sofa I've ever bought. $1,000 out the window I "upgraded" the material and…read moreit has pills all over it in literally just under a months time along with the cushions looking like someone lives and sleeps on this thing. It barely got sat on. They made me waste a day waiting around for a service tech to not document all that's needed. Not one single person I've spoke to has said the words "I'm sorry about this". HORRIBLE QUALITY they used to be good. Never ever again. Telling everyone save your mo