Did a great job on a rug in a condo i own, so i called them back for a different apartment. After 31 days, stains started showing in the VACANT apt. I called them and asked why this happened if they use high extraction, to which they replied 'no, we use steam cleaning', and told me there would be a $45 charge to take a look , since it was 'so long ago'. i would not use again, 'high extraction' claims stains and damage to underlying padding do not resurface. They should at least stop by to see what was going on. The manager avoided my calls and just relayed a message about a second charge , if he came out to my centrally located condo, again. read more

Roger from The Best Restoration came to my house to survey the water damage in my bathroom more than two weeks ago. He promised to give me an estimate within five days and left. However, he never gave me an estimate even until today. I was told he is out on field whenever I called the office, which is more than four times. He never returned my call although I left message through Alex or Brittney. Also, I was told his manager Dan would call me but it never happened. I am not sure why they intentionally gave false statements whenever I called them. Moreover, I am not sure why they came to house and promised to give me an estimate in the first place. The Best Restoration doesn't keep its promises at all. read more

After having just finished remediation drying out and cutting away damaged wall board and clean up from Hurricane Ian, Tropical Storm Nicole hit and flooded my house again. Best Restoration truck was in the neighborhood and came over immediately and started the dry out and cleaning the floors. They did a fantastic job at a very reasonable price. I highly recommend them. read more

While living in off-campus student apartments, me and my roommates tested positive for COVID during the move-out period. Our apartment complex clearly does not care about the spread of the virus and has been sending cleaners and painters into our infected apartment without notifying them. However, when The Best Restoration showed up, with no idea until we told them that we had the virus, they instantly and professionally told us that they work with elderly clients, and would be coming back when we were better to reschedule our cleaning. I am so happy to say that they are the only contractors we've encountered who seem to have morals when it comes to the spread of this pandemic, and we truly appreciate their professionalism. read more

There's a lot of positive to review here. We had this company out three times (not their fault) to work on cleaning up our toilet over flow issue. The over flow happened twice which is why they had to come out three times. All of the staff were very polite and professional, answering all of our questions and helping us through the process. BIG shout out to Kenny and Kyle who spoke with property management about the condition of our carpets, my job with immune compromised patients and my own medical issues and with their advocacy for us we are getting new carpets! Thank you Kenny for your patience, honesty, and advocacy. We will be having a great healthy year in our apartment! read more

Wonderful company, great work! My carpet looks amazing and they even call to make sure the job was done how I wanted. Also received this cute little thank you letter!! Great customer service :) read more

The Best Restoration - Carpet Cleaning Near Me - Gainesville, Florida

I have rented steam cleaners and thought our carpet came out nice and clean in the past but I had never had it professionally cleaned. WOW, what a difference! The carpet looks like and feels like new again. It is fluffy and soft and looks really white again. I can't believe the difference it made and for a very good price, just $50 for our whole house via a coupon on Gift Certificates and More. The technicians arrived punctually and were very professional and friendly. They had these cool little foam lifting pads they used for our furniture which lifted it up out of the way so they could get underneath our tables and chairs, etc.. Everything came out really well and they were done in less than an hour. If you want to have your carpets looking and feeling like new again without paying to replace it, I highly recommend these guys. My wife and I are extremely happy with the results. Thank you Best Restoration! read more

I had a great experience with this company. We live out of town ands they had great communication and kept their word on some major work we had done on a rental property. The did mold remediation and sent pictures and very clear quotes for every step. I highly recommend and am generally pretty hard to pleaSe : ) Katy read more

This review is a few years too late--- This place is amazing!!! I thought my carpet was destroyed until they came! I was able to get my deposit back in full from my rental a few years ago! I recommend them to anyone!! read more

Best Restoration did an excellent job cleaning my sectional couch. They did an extremely thorough job--two men spent well over an hour cleaning and treating the couch. I've had superficial cleanings done before where one person whizzed through the job in a half hour. The cost of the cleaning was $115 and they were nice enough to clean a portion of my carpet where my dog had an accident for no extra charge. I will definitely use them again for this and other cleaning jobs. They do everything. read more

Carlos Lugo and Kenny came on-site to my apartment complex today. Both gentlemen were incredibly polite and worked their asses off to ensure all my issues were resolved by the close of business. I can't say thank you enough to these guys! I wouldn't call anyone else. read more

Best Restoration is hired by Collier Companies. This week, my porch was to be powerwashed. I cleared the porch off last week as requested by management. On Tuesday, someone came to clean the porch. The result: the porch; floor and walls are FILTHY and there is a stinch everytime I walk onto the porch ~ like mildewed bleached rags. The KICKER is that the operator powerwashed the SCREENS and now they are shredded. It is Friday and nothing has been done about either. I have no control over who my complex hires, but I certainly wouldn't trust this company if I were looking to hire someone on my own! read more

Todd and his team give carpet cleaning quotes that they don't know how to honor. They make you block your day off and then cancel and change the price last minute. I def. don't recommend them. read more

this is a great company. their service guy carlos did a great job. brought in the big gun to clean my old carpet and didnt leave til i was totally satisfied. no other company ever did that for me. for the money the value was great. even tho it wasnt a big job i was treated like it was. read more

This is the most overpriced carpet cleaning I have ever experienced. I have used Stanley Steamer and several others. Normally which ever fits in my schedule. Well, I was quoted $120.00 for three rooms. That sounds great, they asked would I like my two area rugs on the sides of the bed cleaned (they are rather small last 3 companies did it for free( I was charged 55 dollars for the two area rugs. If I was quoted the price first I would have said never mind but I was unaware of the expense until he was complete. I explained to him they have higher prices than the last three companies I used and I will not be recommending or using them again. There was nothing done to recover my business. I wish them the best of luck with other companies with name recognition offering lower prices. *** I was called seven days after my initial review and the manager rectified the situation by crediting me for the area rugs. I appreciate the communication and quick response. I will try them again in the near future. read more

Very easy to work with and schedule for my rental. I'm out of town and they make transaction very easy. Honest and reliable company. I use every year when tenants change read more

Wow! What a great job The Best Restoration did with our area rug! It's no easy task to get orange Theraflu out of a white area rug but they did a fantastic job by removing the stain! Thank you for taking such great care of us! It was very much appreciated! read more

Great work. The Best Restoration quoted my carpet cleaning quickly, Todd kept me informed with scheduling via texts and arrived on time as promised. They were able to remove pet stains and made our carpet look new again! Great service and great people. I would recommend them to both family and friends. Thank you The Best Restoration! read more

I had scheduled a steam clean multiple weeks in advance and the evening before, 5PM, they called to cancel my 10 am appointment because there was a meeting that their employees had to attend. The reason why I wanted my carpet to be steam cleaned was because I have a baby on the way...any day now. I was very upset that they called the night before to cancel on me. I then said that I can have them come anytime of the day, even after the meeting. The secretary stated that their meeting was for all day. My question is... how do you not know if there is a meeting for the day that you have a booking? I stated that I would like a discount or I will not continue their service. The secretary stated she will ask her manager. I then asked for a phone call to confirm a discount. As you may have guessed, it was next afternoon and I never got a phone call. So I called again and the person that picked up stated that she had no idea about me getting a possible discount. I stated that I would like a phone call to let me know if there would be a discount. So of course I never got a phone call again. I called the next day again and then they said they would give me one room for free. Due to their lack of professionalism, and even after me continuously calling them back about getting a discount, I cancelled with them and went with a more reputiabe company, Stanley Steamer, even if I had to pay more. At least they were able to fit me in the same day as calling them and their costumer service was amazing. I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE! read more