Maybe I am used to a very high level of professionalism and customer service, but this was one of the worst experiences I have ever had. We had an appointment for 10 AM, and they showed up 45 minutes early. I was not ready for them to show up, and still had to get a parking pass for them, and do some other last minute things. I live near sorority row, and anyone who lives here knows parking is slim and hard to find. When I scheduled the appointment I made the company aware of this and we agreed that I would get a parking pass and do what I could. When they showed up there was limited parking (what's new), and when we were on the phone with the company trying to figure out what was best, he was doing his best to be kind, but was very rude. He mentioned he had 20 houses to clean that day and that maybe we should just reschedule to when it is better. Reasonable, but when you have been aware that parking is limited, and set a time anyway, telling a customer that is not very considerate. Oh, and then when we finally found metered parking I had to go pay for their spot, while being rushed about being told that they have a long day ahead of them. Then the cleaners complained for about 10 minutes about how they had to drag their stuff up our 3 floors, waking up my roommates. Incredibly unprofessional behavior considering we had told the company it was a 4 by 3, 3 story townhouse. After they got settled, things were fine and they did a good job, but the cost was unbelievable. We were given an estimate before they showed up (which was already higher than normal where I am from) for a 4x3, and at the end of the day they only cleaned a 1x2 with a kitchen and living room and the price DOUBLED. How does that happen? Oh right. They charged us for those 45 minutes of driving around looking for a spot. Last I checked, showing up 45 minutes before our scheduled appointment (appointments are scheduled for a reason) and then making us pay for something you had been forewarned about is completely unprofessional and terrible customer service. Also I paid for parking, so... On the phone, the company was almost cocky when the problems were addressed, as they said that we were happy with the work right? They might clean well, but the customer service is lack luster to say the least. Would not recommend. read more