Real pro auto is trustworthy, reliable, communicable and so helpful. I've had two different…read morevehicles that are about 10 years old and they are thorough in their diagnosis and offer suggestions of potential issues and if this is an immediate concern or can put off for a bit.

The old service manage Vince worked with my father years before and was honest as the day was long…read more I never knew he worked with my father until I told him my father was a mechanic for almost 50 years and I told Vince where he worked. He retired. I do most all of my own vehicle work, but on occasion I used to go to Real Pro Auto in Wyoming. I had my truck in there the last time I went to Real Pro Auto in Wyoming. Before my truck was off the lift I asked the mechanic and service manager if they could give me a price on the exhaust manifold getting replaced, and only the exhaust manifold, I could do all the other work myself. The service manager and the mechanic immediately told me they would have to replace my whole exhaust system, and it would probably be over $3,000. I knew better, and I knew they were just trying to up-sell me. I always laugh when any shop gives me a list of things that need repair, and I know 80%-90% of those things have just been done or are not bad enough for me to worry about yet. After they told me that they would need to replace the whole exhaust system, I asked them "Why would I need to have the other exhaust manifold replaced, it isn't leaking, and why would you have to replace the whole exhaust system and not just what I was asking you to do?" The both said that they would only replace the exhaust manifold if I agreed to replace every single exhaust piece. I know the talk from service managers, and mechanics, I grew up knowing many because of my father. They give the customer a big list on what needs to be done, or things they think up, even if they don't ask for it, then hope the customer is dumb on vehicle repairs and believes that everything needs to be done ASAP in their shop. I was so pissed they wouldn't budge at just fixing what I wanted fixed, and leaving the rest for me to fix. It wouldn't be a safety issue, it wasn't a request to get rid of the Catalytic Converters, (Which I know is illegal for them to do). I could buy OEM parts to replace my whole exhaust myself for under $675 if I wanted to. In there defense I know I would need to figure in the cost of the hours of the mechanic if I agreed to have them do it. But $2,325 of mechanic hours, and $675 or less for parts??????? I don't think so. I will just say this, I met the owner John many years ago, and he seemed like a nice guy. However, I truly think he hired the wrong people after Vince left. Maybe John gives the service managers a bonus if they bring in more money than his other locations, who knows, seems like it though. Maybe John should look at reviews before and after Vince left and compare them. I would bet he will see the reviews hit the floor after Vince left. After my last visit at Real Pro Auto in Wyoming I got an automated text by John on my other vehicle needing something in regards to work. How would he know? They seen the other vehicle 1.5 years before, and never after that. Then I got an automated text another month saying it was John, (I knew it was a automated text), and that one asked me why I haven't been there in a while. I almost replied, however I know he can't be at all three locations all the time and probably has no idea what goes on during most of the day in all locations, so I ignored that text instead of complaining. Now I am warning people, Real Pro Auto when it was smaller with one location was great, now they are bad in my opinion.

I'm grateful Ervine's was recommended to me and am glad I didn't go by the yelp rating. Google has…read moregreat reviews. I have a Toyota Rav-4 Hybrid and am relieved to know that the mechanics understand and are experts on these types of vehicles. I no longer have to take a gamble on an inexperienced auto-service or pay the high prices at a dealership where you cant be sure you're going to get proper Hybrid maintenance anyway. I also appreciate that the owners are trying to fight the big car companies for the right to repair. I'm tired of being squeezed for every cent I have when I already bought the product.

I want to thank Jenn, Megan and Steve for everything done in connection with the repairs to my…read morevehicle. It is never "fun" to take a car in for service and face the prospect of significant and/or expensive repairs (especially with a car that has 200,000 miles on it!), being without a vehicle and making decisions about what "needs" to be done now versus what can be done later. Everyone I worked with was pleasant, professional, and not only did they listen to my concerns, but they also gave solid, common sense, recommendations about how best to proceed. In addition, the fact they were able to provide me with a loaner vehicle was extremely helpful as I had a number of things to do that required transportation and I was able to accomplish all of them without any difficulty. I filled up the loaner's gas tank and got it washed which, as always seems to be the case, probably explained the 6" of snow fall that evening. The repairs resolved my issues, and it was a pleasure working with everyone at Ervine's. Perhaps the most meaningful thing I can say is that I will return to Ervine's to deal with some of the remaining issues that were identified.

Muffler Man in Grandville is awesome. I get my oil changed there. The prices are great and I'm in…read moreand out in no time. (I make an appointment) Friendly staff. Worth checking out.. NOTE: Regular oil... not synthetic.

Drop my car off to get work done, and they had it towed away from their shop without any notice…read more.... Super shady I don't recommend anybody doing business here !!!!!!

My car needed realignment and several other things attended to…read more Doug and Paul explained the issues and fees upfront and have an estimate. They were very helpful and fair and I can't say enough nice things about the owners and employees. As a woman going for car maintenance, I am very happy and highly recommend.

My car alignment was terrible. They told me what wrong and did a rough alignment to help my car…read moredrive better than it had been. They didn't charge me. I will be returning once the work is complete.

My gf was driving my car when it broke down on May 2nd. I got the car towed after hours and called…read moreon May 3rd when they opened. They were nice, polite and service was prompt. My car was done by 1230 on May 3rd. The price was affordable as well. And they even sent me the diagnostics. I hope to never be in that position again but if I am I will use them.

When Tuffy was broken into and my keys were stolen, I didn't blame Tuffy…read more I do blame Tuffy for failing to communicate basic information, for telling me "F you" and for calling me a bitch. First, the manager, I believe his name was Gary, barked at me when I stated I didn't want to file a claim on my insurance policy since the cost to replace the key would be below my deductible and would cause my rates to go up. (Unfortunately we only had the one set of keys). He stated per their insurance company I had to - so I did. When both the police and my insurance company said to get my vehicle towed right away so that the thieves couldn't come back to steal my car, which my insurance stated would not cover if I didn't move it as I am required to mitigate known risk, I made arrangements to do so immediately. We spoke to the staff at Tuffy 3 times that morning where we advised that a tow truck would be coming to tow the vehicle to the Honda dealership to have new keys made, and all 3 times were told "ok". The tow truck arrived and the fine folks at Tuffy sent them away, as we had not yet paid the bill for the work that was done. They didn't bother to call us when this happened. I'm not an unreasonable person, and I completely understand that the bill should be paid. Never having had a situation like this I wasn't thinking about anything but getting my car out of their lot as both the police and my insurance company advised. Had the folks at Tuffy said anything about the bill the 3 times we spoke that morning I would have paid over the phone immediately. I simply didn't even think about it. The manager informed me that they likely assumed I had already paid. Ok, fair enough. They could have given me a call when the tow truck was there to advise that I needed to pay right then or they would send the truck away - and I absolutely would have paid immediately. The kicker is that when I spoke to the managers at Tuffy and explained my frustration, having made a dozen phone calls during my work day to deal with this issue between Tuffy, the police, my insurance company, and the Honda dealership, there was never an apology. The manager told me it was common sense that they wouldn't release the vehicle until the bill was paid when I asked why no one called me before sending the tow truck away - again, I simply wasn't thinking about anything other than getting my car moved, and when I told him I wouldn't be doing business there anymore told me he wasn't going to deal with me and hung up on me. Nice. When I picked up my vehicle today and again told him I wouldn't be doing business with them anymore, he told me "fuck you" TWICE, and called me a bitch. So I would recommend that you look elsewhere for your vehicle repair needs.

Great communication, fast service! Got it in, got it done and at the lower price quote!read more

Tedd and Margo took good care of my vehicle when we had a transmission line fail They explained…read morethe issues and communicated clearly.

Called prior to making an appointment and was assured that a repair estimate would come at no cost…read moreto me. Upon arrival, I explained my situation and even mentioned whoever I spoke to earlier that day confirmed a $0 dollar transaction. Front desk gentleman confined to print out papers that concluded a $59.95 service fee is to be paid before inspection and if I "get the repair done at this location" the cost would be reduced by $59 dollars. Although these gentleman were welcoming and respectful, I question their overall integrity seeing as the tuffy 10 minutes down the street did the estimate at no cost (like their websites says)

i recently had my vehicle in one of the tuffy shops , for transmission R&R and the service…read more writer, had a bit of a issue, for a reason of a lease deal, where we leased the vehicle from, put in a specific kill switch, and for some reasoning it caused a problem of getting our car started, though it took a day or so , the kill switch was removed , and the vehicle became operational right away. overall the costs was a little bit high , though we planned for it and it turned out to be less than what we were quoted by other shops. i am glad we chose Tuffy's for our vehicle repair .

Amazing service by all service managers. Attention to detail is so great. I was called 3 times in…read moreone day to let me know the status of receiving the parts they needed to repair my car, and then when they completed the project! I walked in paid and they handed me the keys. Easiest transaction I've ever had with a car repair shop. I'll never go anywhere else & both my adult kids take their cars there also! A happy & more than satisfied family. Thank you GR Motorcar!

Very detailed to what my car needed and always a great team to work with! Thank you for going above…read moreand beyond!