NEGATIVE STARS BEWARE…read more Absolutely no compassion or empathy for anyone who has difficult behaviors. No support for the family, zero guidance. The social worker is extremely unprofessional and had the nerve to talk to me after hours intoxicated and tell me how bad my loved one was. But where else was she going to go. She would get upset with my LO and treat her like a child. Never once did they help me find another placement. They would just send her to the hospital to get a psyc evaluation. I stayed because I was scared and didn't know where else to go etc. I should have moved my LO out after she was beaten up by her roommate when the facility knew they weren't getting along. I felt helpless. I thought this was our life now. They never sent my LO to the hospital for that. I thankfully found a new place that is so nice and respectful and helpful. I would never recommend Amber Court in Westbury.

My mother went there about a month ago and is very unhappy…read more The place could use a facelift, but that's secondary to other issues. They ran out of hot dinner food and gave her a baloney sandwich in place! Some staff don't seem to care at all, one even telling her that she was on break, and couldn't open her room door to assist her, as she's wheelchair bound. They accept enhanced Medicaid, which is why she's there ( she's 95 ). " recreation" is a joke. Residents sleeping with a tv on... not much else going on in the room. Anybody can just walk in to the place without having to say where they are going..... they have a face recognition machine, but don't use it. My opinion, is that this particular facility,leaves a lot to be desired. I mean, running out of dinner food??

This is absolutely amazing. Needed a place for my husband to do physical therapy and he hated the…read moreresident/nursing homes. The food was awful and he was stuck in a bed if he wasn't actually having physical therapy Then comes the Bristol! Excellent food. Wonderful caring employees. Great activities. You can stay for a limited time or indefinitely. I highly recommend a stay if it's needed. Miles above the rest.

We just put our relative in this facility after so much heartbreak and so many conversations about…read morewhat the right place for him was going to be. After 20 other facilities and a lot of research it was Janeille Williams the director at the Bristal which made us feel comfortable and at ease with our decision. Her focus, attention to detail and level of care she was providing to the patients overwhelmed us and made it an easy decision. Thank you Bristal and thank you Janeille for the care and the love.

I can't even start to express my gratitude for the tremendous amount of help that Cary Jackson has…read moregiven me and my family. She has gone beyond her job responsibilities to make me feel completely comfortable with our decision on placing mom at The Bristal of Westbury. I highly recommend this location for your love ones you won't find a cleaner, friendly, top quality assistant living then The Bristal. Thank you from the bottom of my heart. Linda Guglielmo

I never write reviews. I know everyone says that but I honestly don't. I feel like I need to…read morethough. Keep in mind, I have never actually seen the facility but what I saw today was beautiful. I was at Walgreens in Mineola and their bus was parked outside. They must bring the elderly there to go shopping. As I was walking to my car I noticed the man ( assuming the bus driver ) helping them off of the bus. I had to actually stop and watch. He was so sweet and gentle to each one that he helped off of the bus. He spoke to every single one of them as he helped them down the steps. It warmed my heart so much I actually called and also told them there. In this day and age, all the crap going on and all the terrible people out there, this was honestly wonderful to see. Especially when you hear that a lot of assisted living facilities lack patience with the elderly. Mostly when nobody is looking. And he didn't think anyone was. That made it even nicer. This man looked truly special and they are lucky to have him as apart of their staff.

My dad has been here for almost four years and I am so grateful for the wonderful care he is…read morereceiving. They know my father very well. It's not just a facility but it's a family. Thank you Birchwood suites

My mom was here for awhile. I brought a cordless phone for her when she entered, but it never got…read morehooked up, and it seemed that no one who worked here cared if it was hooked up or not. Each time I called, I had to go through a whole routine, to try to get someone to bring a phone to her. When I took her out, I was handed an envelope with a lab report done by one of the doctors, that must have seen residents at this facility. I looked at it, and saw some of the blood counts were very abnormal, and I was never informed of this. On the lab print out, it seemed that the laboratory tried to call the ordering "doctor" multiple times, without success. So it seems that not only wasn't I told of the abnormal blood counts, they weren't even followed up on. Shortly after taking her out, I had her taken to the ER, and they admitted her, because of these very abnormal labs. I had no luck trying to contact the ordering physician, but he made sure to send a bill. So not only was this "dude" "doc" not accessible to try to call or inform me of the abnormal labs, but they were actually was so bad, that my mom qualified for hospice, after being admitted to the hospital. Not once, did anyone at Birchwood Suites, say anything about "hospice". In less than 6 months, my mom died, thankfully on home hospice, and not at this assisted living facility.............right, with an "enhanced license". I'm glad that I took her out when I did. I didn't think that she got a good level of care here at all, and wouldn't recommend anyone entrusting their loved one to a place like this.

Since the move to The Bristal, our mother has acclimated well and even participates in activities…read morewhich she resisted in her previous living community. Our Mother required much more assistance with daily living and The Bristal is able to assist with all her needs. We don't keep a regular schedule with visits but each time we arrive the community is clean and well-maintained which is super important to Mother. She has had no complaints about the food or care, actually quite the opposite, she appreciates all the help and her new home!!

My mom is doing great here. Everyone is so respectful and kind to her. The food is great. She is…read morethriving. I have nothing bad to say about this place.

I have been being treated here for the past few weeks. I am very happy with the care. The staff is…read morekind, compassionate, helpful, and knowledgeable. Special shout outs to Romaine and Yoelina (nursing), Alyssa (OT), Craig (PT), Oskar (Social Work), and Avi (Administrative). Other pluses: active recreation program, courtyard with mature trees, and very clean.

Excessive phone calls even after I requested to be contacted by email only. They try to pressure…read moreyou to meet false deadlines for room rates like a car salesman. Make sure you get everything in writing. After getting everything in order, the day before our mom was to move in, they still did not given us a quote for her monthly fees and refused to put anything in writing. See attached photo of final email from executive director. Luckily we were able to get our mom into another assisted facility using the same medical paperwork. They gave us a quote immediately, capped the yearly increase, and put EVERYTHING in writing as requested.

we had an excellent experience at the Bristal in Massapequa. My Mom was treated with dignity and…read morecompassion. the staff is excellent from top to bottom. every single encounter with a staff member made us feel welcomed and they heard all of our concerns. the variety of programs is superb. I would recommend the Bristal to any individual who is in the market for a place to call home in the twilight of their life...