My husband and I like to get away to a cabin for our anniversary and have done so for the last four years. The first three years we have been thrilled with our accommodations but not so for Cabin at Mountain Glen. At first glance, it looks wonderful and quaint. We were met by owner, Rose, who showed us the cabin's amenities. She even had some fresh muffins from the bakery and fresh ground coffee, something that no other cabin owner has done for us. That's where the niceties end. The cabin wasn't the cleanest cabin I've been in, that's for sure. The couch actually looked quite gross. The shower heads were so full of lime scale and so were the jets for jacuzzi tub in the bathroom. The hot tub jets didn't really come out very strong - that might just be the way they were constructed - or it could also be due to lime scale. When Rose showed me the hot tub there was quite a bit of calcium deposition on the seat and she even told me that their water was full of calcium. So, I rent a two bedroom cabin - ALWAYS. You see my husband and I don't sleep in the same bed. He has restless leg syndrome and I and an extremely light sleeper. I get awakened by every move he makes and he makes 1,000's in one evening. (Well, that might be a bit of an exaggeration.). So, I went to put my bag in the upstairs bedroom and there was a padlock on the door. I called Rose and while I'm sure she would have come back to the cabin to help us out, she didn't seem to happy to do so. She told me that would be an extra charge and so I just thought I didn't read something right on the rental agreement and I told her that we would figure something out. The living room soda was a sofa bed so we figured my husband could sleep there. Well, it had no sheets. There were no sheets for it anywhere in the cabin. That night was not a very restful night for either of us. The next morning it was quite cold. I didn't want to turn the heat on so I tried to turn the fireplace on but couldn't find the remote anywhere. My husband decided to call Rose and talk to her about the bedroom, the sleeper sofa and the fireplace. He did and his tone was actually quite pleasant. Rose on the other hand came unglued on the other end. She was extremely defensive. The gist of the conversation was: 1) there was an extra fee for the second bedroom (even though only two people were staying there); 2) there was an extra fee for linens for the sleeper sofa (absurd); and 3) they hadn't turned the gas on for the fireplace yet and weren't planning on it. Well, he told her that it didn't state any of this on the website and her attitude got worse. We did have her come to the cabin to open the second bedroom and we paid the extra fee - even though there was nothing ANYWHERE ON THE WEBSITE OR ON THE RENTAL AGREEMENT that indicated that this would be the case. (At one point, when she came to open the bedroom and make up the second bed - it wasn't made up yet - she even threatened to kick us out. That was comical - we didn't do anything wrong - we simply wanted to use the bedroom we rented.) I will NEVER rent from her again. read more

The owner, Rose, was very pleasant to speak with and went above and beyond beyond our expectations. Upon arriving she went through everything with us and explained how to use all the amenities. Very clean place with beautiful views. My girlfriend and I couldn't have had a better weekend. Would not hesitate for a second to recommend to friends and family. read more