We renovated our main floor and built a new kitchen using Cabinet Connection cupboards. The design process was good, Donna was lovely and Steve and Carlos were nice. The issues occurred after the cupboards were in. Handles were added before proper adjustments were made to the drawers so rubbing drawers scratched the handles. A visit was needed to replace these. It occurred again and another visit was needed. There were multiple visits in fact, to straight a door or misaligned drawer here, add a panel there, replace push door mechanisms, touch up so so so many chips, the list goes on and on; and these were all one-off visits where I had to arrange to be home from work. Scheduling and organization after the initial install was a nightmare.
As well, the cupboards chipped very easily right from the start. The quality is shit to put it bluntly. This is our 5th kitchen (3 were paint) and I have never had quality issues like this. Unfortunately for us, we paid Carlos thinking that Cabinet Connection would have the decency to meet their obligations. They sent someone to do touch ups a couple of times but have refused to replace the doors - there are 2 in particular that now look over 10 yrs old and we have had them for 19 months. We begged them to come back and fix these doors recently so they came and did more touch ups, refusing to replace them. The touch up paint lasted 2 weeks.
We have friends that flip houses and they recommended Cabinet Connection. However they never had to live with the cupboards after the install so did not see the horrendous quality or lack of understanding, lack of pride, or lack of customer service that the company actually has in the products they provide.
Do not get your cupboards here unless you do not plan to live with them. It is so frustrating to work so hard, save your money to put toward a kitchen you have been dreaming about and then be left feeling cheated and disappointed. I feel like we have been swindled and the seller could care less as they received the pay cheque they were after.
You are more than welcome to contact me and come by to see our cupboards before deciding on cabinet connection. I do not want another person to suffer through the experience we have. read more