Very clean and extremely helpful and happy staff. They were welcoming right as we came in. The…read morestaff goes above and beyond. I have nothing bad to report from our services we received at First Midwest bank.

Tom Stone at Flat Branch Loans is the best mortgage banker we've ever dealt with. And the most…read moreresponsive!!! He was ALWAYS available via email, phone or text. He went above and beyond, and surprised us by working past office hours on many occasions. Buying a new home was a more complicated process than we realized, my husband and I had no idea what we were getting into. Tom made that process as clear and smooth as possible, knowledgeably answering all of our questions with great patience. Tom was so personable it felt like we'd gained a new friend not just a mortgage banker. We found Tom thanks to a number of positive reviews on the Flat Branch Facebook page, not being from the Columbia area we relied heavily on reviews to find trustworthy people. Tom lived up to every stellar review and then some. We look forward to working with him again in the future and highly recommend him to anyone in need of his services. He's the best there is.

Jeff went above and beyond to ensure we secured our mortgage at a good rate and gave very detailed…read moreinfo along the way! Great team!

I came in here with a compromised debit card and everyone was very nice. Felt in a way better mood.read more

Misinformed and poorly trained customer service agents. Store employee, Julie, advised if I were to…read moremake a lump sum payment to apply it to my number of payments and not the balance because it would not save me any money. I informed her she was wrong. A lump sum toward the balance would shorten the life of the loan so I'm not paying the interest as long. Julie still argued with me and I had to hang up. How many other clients are being fleeced because of misinformation???!!!!!!

Tom does a wonderful job helping and explaining. He is very personable and showed me the money I…read morewas saving to pay early. Will always do business here. RL

I love the service, and the web page, but hate to have to have a checking or banking account with…read morethem to transfer funds from another facility.